Software Category Manager Sample Resume Format in Word Free Download

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Reyna  Lavacchia

978-621-9876

Reyna@yahoo.com

Professional Skills: 

v  Results-driven Director with proven ability in assessing customer needs, formulating strategic plans, cross-functional operations and ensuring timely delivery of services/solutions that support business objectives

v  Demonstrated expertise in problem solving, budget management, facilitation of team success and management of customer and vendor relationships

v  10+ years in a senior position of leading complex technology projects covering distributed custom application development and/or technology strategies

Experience:

Fidelity Investments; Boston, MA (July 2006-Present)

Software Category Manager

·         Develop procurement software strategies which contribute to maximizing ROI on Fidelity's IT capital spend

·         Collaboration with product/technology groups and groups with daily vendor management responsibilities to understand relevant issues and concerns with technology suppliers

• Point of contact into Fidelity Procurement in understanding configurations/data requirements in order to execute business negotiations and overall management of contractual details.
• Maintain knowledge of current and future technology trends, market/economic conditions and demand patterns within the software environment.  Apply this knowledge into strategic plans in order to maximize IT investments.

 

Contract Manager/Asset Management:

·         Worked proactively at all levels within supply base to manage and evaluate the ongoing performance of Fidelity’s suppliers. 

·         Collaborated with internal business unit managers and colleagues as well as external suppliers and vendors to:  evaluate vendor relationships, negotiate contracts, and evaluate RFPs and SOWs (Statements of Work) to ensure they meet Fidelity's contractual and business requirements

·         Employed knowledge of commonly used concepts, practices, procedures within the asset management field, made recommendations and proposals, and assisted with the implementation of changes to supplier relationships to adapt to Fidelity’s changing needs 

Contract Management:

§  Prepared and negotiated agreements and requested, analyzed and evaluated price proposals and present those findings

§  Evaluated/prepared SOWs for conformance to master contract pricing and terms

§  Monitor suppliers’ adherence to contracts terms and conditions

§  Worked with suppliers and internal business partners to identify, research and resolve issues and to develop corrective action programs; monitor progress and identify opportunities

§  Proactively identified supplier issues and actively managed vendor performance

§  Prepared monthly/quarterly reports of procurement/vendor activity

§  Monitored suppliers’ adherence to contract terms and conditions and processing of Statements of Work

Supplier Management:

§  Prepared procurement activity vendor reports and conducted vendor reviews and audits

§  Participated in vendor relationship meetings, resolved issues and developed corrective action activities

Customer Relationship:

§  Provided internal business partners with product and vendor information and participated in customer/acquisition meetings

§  Assisted customers by providing industry research and obtaining contract information

§  Prepare spend reports for Finance/End users

§  Guided and educated internal business partners through the acquisition/contracting process

§  Worked to optimize interdependencies of commodity Management, contract management and operational concerns to optimize supplier-related opportunities

Special Projects:

§  Identified and generated contracting and acquisition improvements and assisted with improvements to process documentation

·         Worked closely with support staff and assigned Business Units to ensure FSM provided the highest level of support and responded to BU inquiries/special requests

Asset Management - Software (SW):

• Responsible for duties within the procurement and inventory management function and for maintaining life-cycle management for SW assets

• Developed/maintained policies, standards, processes, and measurements that enable the organization to manage SW IT assets with respect to risk control and compliance and objectives as established by the business units
• Documentation Management Financial SW Asset Management
• Software Lifecycle Management and Vendor Management

• Ensured that the database’s containing Software Licensing Agreement’s are organized and up to date

• Oversaw the SW Asset Management Process and insured that procedures are being executed correctly across various groups

• Ensured that SW Asset Data is captured for analysis and reporting

Independent Consultant; April 2003-2006

Virtual Circle Inc.:

Administrative and Regulatory Support for Clinical Trials

·         Conducted market research, compiled and summarized findings to make recommendations relative to the creation and scope of the business

·         Co-authored the company business plan

·         Assisted in securing private funding

·         Acted as corporate representative responsible for securing and implementing IP legal counsel

·         Assisted in formulation of SOPs ensuring FDA GCP, ICH guidelines and regulatory compliance (21 CFRs Part 11)

·         Managed all aspects of business operations (e.g., vendor agreements, client negotiations, SLAs)

Nationwide Insurance:  

Streamlined procedures by assessing corporate, agent and customer needs through gap analyses and trend reporting

·         Created, implemented and provided training SOPs, working practices and templates to administrative personnel in order to meet identified needs

·         Developed training plans to execute pre-established processes to import/export data between multiple sources

·         Provided reporting in support of business unit requests and assisted in analysis of the data needs and results

Siemens Business Services (SBS): Canton, MA

Client Director: July 2000 – Jan. 2002                                                                               

·         Responsible for the overall global delivery of global IT/managed services to major biotechnology accounts. Formulated overall global business technology direction, established goals and priorities and delivered effective corporate IT strategies.

·         Successfully identified, engaged and supported global service/sales agreements within existing biotechnology client organizations

·         Managed the overall engagement process including the development of Requests for Proposals (RFPs), Statements of Work (SOWs), Standard Operating Procedures (SOPs), Key Performance Indicators (KPI), and Letters of Engagement (LOEs)

·         Managed global project development (IS, applications, deployment, support, call centers, etc) and budget for all products/services to ensure global consistency and enterprise wide efficiency

·         Direct licensing compliance and contract support for global customers

·         Demonstrated project management skills including initiating, planning, executing, controlling, and closing processes. P&L mastery that drives project profitability

·         Skilled at creating detailed project plans and work effort estimates, controlling scope, creating risk profiles, resolving conflict, and building and communicating effectively with teams

·         Proven experience in managing the multi-million dollar budget’s of large projects/contracts, including tracking profit/loss, run rate/burn rate and projections

·         Strong oral and written communications skills and experience at presenting and leading meetings with senior executives

·         Planned and managed support services (e.g., Global Call Centers, Application(s), Network Infrastructure, Security/Disaster Recovery) and engagement budgets

·         Established the Office of Continuous Improvement (OCI) responsible for incident management. Provided trend and root-cause analyses and call tracking. Data delivered enabled appropriate concentration of efforts to problematic areas

·         Services provided at Biogen and Genzyme were recognized as exemplary case studies by Global SBS

ENTEX IT Services, A Siemens Company; Canton, MA

Project Executive: March 1999 - July 2000 (Promoted to position w/Siemens Business Services)                                    

·         Responsible for the expedited remediation of a $6M client relationship with an industry-leading biotech company resulting in contract renewal and 40% growth

·         Evaluated biotechnology business units and developed support for applications/products and services needed for internal projects

·         Managed comprehensive project execution ensuring compliance and on-time delivery of contractual obligations and implemented operational changes to reduce costs and improve profitability

·         Responsible for recruitment, development, training and supervision of up to 100 customer service personnel

Technical Skills:

• Administrative: MS Office Suite, MS Project
• Visio,Oracle E-Business Suite, Ariba-EQUEST/Sourcing 4.3,QUICKBASE- ETracker, Cognos, EMPTORIS,  Peregrine Asset Center,
• Call Center applications:  HEAT, Onyx, and Clarify

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