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Jada Ward
jada@hotmail.com
SIEBEL DEVELOPER
Summary:
Over 8 years of experience as a Business Analyst. Experienced in managing requirements from project inception through release planning. Excellent verbal, written, interpersonal and conflict resolution skills. Proficient in ensuring that business goal are met throughout the product lifecycle.
Technical Expertise:
Interacting with stakeholders, gathering requirements, rating them and assigning priorities to each of them.
Documenting business processes and translating them to functional specifications.
Elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping, cost/benefit analysis and risk analysis and conducting Training.
Leading JAD/JAR sessions to reduce time spent in moving information between stakeholders and team members.
Experience in requirement gathering, conducting (JRP & JAD), GAP sessions, Unified modeling language (UML), writing use cases and creating use case diagrams.
Creating artifacts like the Business Vision, Business Glossary, Business Architecture Document, Business Modeling Guidelines and Business Use Case Models.
Expertise in Functional Decomposition, Business Requirement gathering, Process Analysis, System Analysis, Functional design and documentation (FDD), GAP analysis, Use Case Analysis and Design.
Intensively worked on Siebel CRM Applications and Siebel Analytics and involved in the configuration and mapping.
Hands-On Experience with Agile, implemented Agile Methodology in various projects.
Assists businesses, organizations, and individuals in using the World Wide Web and other online technologies to promote their ideas, products, and services more effectively using CMS Technologies.
Hands on experience with Oracle CMS and Mountain Publisher.
Expert level skills in MS Office products like MS Suite(MS Project, MS Project Server, MS Word, MS Excel, MS PowerPoint, MS FrontPage, MS Excel, MS Access)
Hands On experience with Siebel Epharma/Medical working with Pharmaceutical organizations.
Expert level skills on Siebel CRM applications, involving in all stages of SDLC
Knowledge on Various Insurance Policy Systems, Organizations and Taxable benefits for the same.
Assisted in development of training materials for new technology and process improvements
Expertise in Windows NT/XP, Rational Suite(Rational Rose, Rational ClearQuest, Rational RequisitePro, Rational ClearCase, Rational Soda), Axure RP Pro, RUP, UML, SDLC, RTM, FDD, FRS, URS, DS, OOAD, UAT, WBS, DFD,SRS, TDD(Test Driven Development)
Skills:
Operating Systems : Windows, MS DOS
Languages : C, C++
Editing Tools : Adobe Photoshop, Corel Draw, Sound Forge, Adobe Premiere.
Animation Tools : Macromedia Flash, 3D Max.
Web Designing Packages : Macromedia Dreamweaver, Microsoft Front
ERP : SAP R/3, SAP BA, SAP BI, SAP MM, SAS, SAP FICO
Methodologies : RUP methodology, Agile methodology, Waterfall and SDLC.
Business Processing Tools : Rational RequisitePro, CaliberRM, Trinity, ClearQuest, ClearCase
QA Tools : Test Director, advark, Rational Test Manager and Load runner.
Case Tools : Rational Rose 6.0.
Languages : UML 2.0, C, C++, Java, Visual Basic 6, .net, HTML, XML, COBOL
Databases : SQL Server 2000 (7.0/6.5), MS-Access, Oracle 8i, DB2.
Workflow Tools : MS-Visio, MS-Project, MS OFFICE (Word/Excel/Access/Power Point)
Professional Experience:
Bureau of Criminal Apprehension(State of Minnesota) (Feb 2010 Present)
Role : Sr Business Analyst
Department : Minnesota Justice Informaiton Systems
Projects : National Fingerprint File
MRAP
MCJE
ISSv6
Responsibilities:
Responsible for creating project Plan in laision with the Project Manager.
Closely working with the FBI, Dept of Human Services, Probation Officers, Public Defenders and Prosecutors for gathering business requirements and technical requirements.
Single point of contact for IT related issues or project related issues.
Documenting RFPs, Business Case, Business Requirement Summary, Supplementary Requirements Summary, Use Case Diagrams, User Interface Documents, Business Rules, Project based Business Rules.
Designing Navigation Diagrams and prototype Website.
Working closely with the Technical Architect and providing IT solutions.
Working and negotiating with the 3rd Party vendors for licensing, Software solutions and Hardware requirement.s
Manage operational risk and ensure compliance to all internal and external policies and regulations.
In liaison with the technical team, involved in building custom S-controls, Triggers, Workflows, salesforce setup, and develop salesforce.com for our workplace.
Worked with Data Management-importing/maintenance, Custom Object Creation, Object Management, Report & Dashboard Building, Creating Workflow Automation, Linking Web Page Forms to Salesforce.com and Support for Users using Salesforce.com
Performing and Document GAP Analysis.
Document Service Descriptions for all the projects
Level 2 & 3 Support
Environment: Windows Vista/2000, MS Office Suite(Word, Access, Excel, VISIO), Rational Software Modeler, Rational Rose, Balsamiq, Azure Pro.
Shell Oil and Gas IT, Houston Oct 2009 Dec 2010
Business Analyst/Developer
Project Description
There are two GSE PMOs supporting R&I and Deploy projects, both using manual excel spreadsheets to handle financial reporting and resourcing. The project objective is to automate cost reporting with the flexibility to manage changing finance requirements, and to reduce effort for meeting analysis requests from GSE Programme Managers, GSE Project Managers, Supply Programme Director, GSE Project Accountants. Improved accuracy of project cost and schedule estimates and resource utilization will be a direct benefit of this tool.
Responsibilities :
Act as Business Analyst and Developer
Produce standardized cost reports used for Project Management or financial analysis and PRT reporting
Manage exchange rate rules & fluctuation
Handle Resource Rate tracking
o Manage changing resource rates throughout the year
o Produce specific views of costs by resource type (i.e. BAM costs, Business costs, IT costs)
Manage sharing of resources across multiple projects
o Preventing over-utilization
o Provide triggers to update IQN contracts and local timekeeping systems
Be used by Both GSE Deploy and GSE R&I, and other Supply projects as deemed appropriate by the Supply Programme Director.
Work primarily with contacts from GSE Deploy PMO and GSE R&I PMO, but also with Supply Programme Director, GSE Programme Managers, Project Managers, and Project Accountant
Determine solution options
Develop:
o Detailed Requirements & Database design
o Financial / Resource / Project Tracking Database
o Supporting documentation
Test and implement solution with support of PMs and PMO
Documentation of Test Cases, Used Cases, Training Materials and Post Implementation Documents
Application development on Access using SQL and VB features.
Environment: Windows Vista/2000, MS Office Suite(Word, Access, Excel, VISIO), SQL and VB.
Shell Oil and Gas IT(Manufacturing, Supply and Distribution) Jun 2008 Sep 2009
Sr Siebel Business System Analyst
Project Description
Shell is upgrading all its 150,000 computers to Vista & Office 2007. This will be preceded by a number of increasing larger test groups. This upgrade is being delivered by the GI-Next Generation Programme. The new version of your Shell computer (GI-Desktop Version 2.0) will run on the Microsoft Windows Vista Operating System and have the Office 2007 applications (Outlook, Excel, PowerPoint, Word etc.). Vista & Office 2007 will give Shell an IT platform that will let pursue todays and tomorrows business technologies and ways of working to help achieve top quartile. Vista & Office 2007 will let Shell take advantage of new technology to enhance their workplace productivity such as new collaboration tools to improve virtual working. Additionally, having our computers on an industry standard platform will save Shell money long term as it will be cheaper to support with helpdesks, etc.
Responsibilities:
Stakeholder management, creation/updating of a communications matrix (Awareness Message, Pre-Go Live, Go Live Message, etc.),
Involved in the process of designing work flow for the testing team and prioritizing applications according to their criticality.
Tracking data of all migrations for each application in all phases of SDLC.
UAT for all applications in my assigned portfolio and upload test results on BRT(Business Reporting Tool).
Upload all migration steps and document them on Livelink(Share point Application)
Substantial development experience in creating stored procedures, PL/SQL Packages, Triggers and Functions.
Set strategy for the Siebel and Cognos platforms Spearheaded the Siebel platform, approximately one year, during which time made all necessary decisions on the strategy and direction of the platform; directed and supported the Siebel Core Team, which included the Account Managers, Business Analysts and IT Partners in support of the end users and reported successfully the status to VP and senior VP.
Performed gap analysis of loyalty requirements with out-of-the-box functionalities of Siebel CRM product.
Advocate for using test first development and other agile methodologies such as constant integration, and automated builds.
Experienced with OOP, design patterns, agile environment, WinForms UI design understanding and experience.
Extensively worked in SQL, PL/SQL, Creation of database objects like Tables, Views Indexes, Synonyms and Sequences and designing of Business Rules.
Using SQL and Access for tracking meticulous data and submitting reports.
Components were consumed by web applications and windows applications utilizing SQL Server and stored procedures to perform logical business transactions
Environment: Siebel, Crystal Reports, Data Reports, Windows XP, WebForms, WinForms.MS Office Suite(Word, Access, Excel, VISIO).
References :
MaryEllen Browning
Project Manager
Paul Ellis
Project Manager Application Readiness
Blue Cross and Blue Shield, Minnesota Aug 2007 Mar 2008
Siebel Business Analyst
The purpose of Minnesota eHealth Strategy is to improve the health of all Minnesotans by providing the patient medication history information to the hospital emergency departments and urgent care facilities thus helping in more informed decision-making by the provider and patient at the point of care. Thus improve efficiency, safety and quality of health care system. This online application was developed on a .net Platform, using RUP methodology
Responsibilities:
Analysis & Preliminary Design
Defined Detailed Requirements for Application and Analyzed Business Processes.
Reviewed High Level Requirements, Current state functionality/capability.
Defined Application Detail Requirements. Conducted Business Process Gap Analysis.
Created and Reviewed (Peer, Team Lead, SME, Other) of Requirements Package and Supporting Docs (Process Flows, Use Cases)
Identified Application Requirements - Functional requirements, Error handling & logging, Requirements, Security & Audit requirements and Data Requirements.
Defined Application Metrics to be used for each process, Data Collection, Process and Methods.
Validated and updated the Attributes and Traceability of the Requirements (High level & Detail Requirements) in the Rational Requisite Pro Tool and Performed peer to peer reviews.
Used agile methodologies, test driven development and automated builds.
Used the framework to help move the business services division from an Access centric development model to a .Net based model with Agile methodology
Defined functional requirements needed for Cognos/Business Explorer (BEx) Business Intelligence solutions for Strategic reporting
Worked on Worked with Cognos/BEx reports - Cognos Impromptu, PowerPlay, Upfront, Report net.
Defined Application for Preliminary Design. Consolidated and Finalized Process Flows/Models.
Developed and managed the budget for the Siebel platform
Participated in the review of the new release of Siebel (Siebel 7) with the Lucent and Siebel teams
Reviewed Siebel 7 by participating in the Siebel Beta Phase I and Phase III and was instrumental in directing the Siebel folks in changes to the forecasting areas of the tool
Conducted JAD (Joint Application Development) sessions when required
Enhancements to Siebel CRM platform supporting e-Channel, Sales, Call Center, Marketing and Lead Management; based on requirements documents Siebel Report Server (special server for report creation off the basic Siebel application) with 20 custom reports.
The gap analysis(AS-IS, TO-BE) was analyzing the gap that exists between the present status
of the system and the HIPAA changes. The analysis was completed successfully and documented.
Performed gap analysis of requirements with out-of-the-box (OOTB) functionalities of Siebel CRM product
Cognos platform (OLAP reporting tool) used to support analytical reporting and financial reporting.
Processing Data Flow, designing tool for quoting and pricing different Insurance Policies such as HMO, PPO and POS.
Designed developed and implemented Reports using Crystal Reports.
Working on the stochastic model for estimating probability distributions and presenting reports based on the data available.
Identifying and distinguishing between categorization of application using Crystal Reports.
Responsible for gathering, creating and updating business/system requirements using Rational Requisite Pro.
Identified Functions and Processes (Use Cases), interactions between functions (use cases), Prioritization of the functions, based on significance & architectural impact.
Developed Functions / Process Flows / Models, Consolidate Functions / Process Flows / Models and Defined detailed function/process flows (use case steps).
Involved with technical team assist and explained the Application, Business Requirements and walk through the Preliminary design Package.
Prepared & Executed System Testing, User Acceptance Testing, System/Regression Testing Performance Testing and Security/Vulnerability Testing.
Environment: Siebel, MS-Project, MS-Visio, MS-Office Suite, UML, RUP, Rational Requisite Pro 2006.13.402, Rational Test Manager, Clear Quest, Windows XP/Prof, Siebel, Cognos
Baxter Inc, Thousand Oaks, CA Dec 2006 Jul 2007 Sr. Business Analyst/ Technical Analyst(Siebel)
This project needed the upgrade of the current CTMS (Clinical Trial Management System) in order to accommodate upcoming clinical trials and an increase in the number of users. Designing of the front end application on a .net platform using Agile Methodology.
Responsibilities:
Responsible for gathering business requirements and creating the business requirements document and documenting Functional Specifications
Suggested guidelines in order to adopt the iterative method.
Experience creating Business processes and work flow diagrams for the Commercial business needs.
Using Axure RP Pro 5 for creating wireframes, prototypes and specifications for applications and web sites.
Using Widgets for designing of Wireframes and Annotations for functionality on Axure RP Pro with close liaison with the Technical Team.
Used Axure RP Pro(requirement management tool) for defining various business and system(functional and non-functional) requirements
Responsible for creating UI prototype using Axure RP Pro to have SMEs baseline various functionalities in various JAD Sessions.
Responsible for scheduling tasks and assigning tasks to the developers and task managers as per the project plan.
Created custom reports to be used in conjunction with Project Server
Experience creating Business processes and work flow diagrams for the Commercial business needs.
Work with Siebel eBusiness Analytics Version 6.3 provide robust, out-of-the-box ETL (extraction-transformation-loading) routines that extract Call Activity and Syndicated Data from the Siebel ePharma transactional repository to the Siebel eBusiness Data Warehouse. The out-of-the-box ETL populates a relational database with Star Schemas.
Utilized project manager server for planning and tracking, in conjunction with the project manager
Drafting Information Risk Policies with the required documents.
Involved in writing Test Cases, procedures, reports and approval of software release.
Created test cases and scenarios for Regression, Integration as well as Back-end, GUI and System testing.
Maintained the Requirements Traceability Matrix (RTM).
Drafted the Remediation Plan for the Project Management approval after GAP Analysis.
Environment: RUP, UML, Siebel, GAP, JAD, Rational Rose, MS-Project, MS Project Server, MS-Visio, MS-Office, Lotus Notes, Borland Caliber, UML, HTML, XML.,.net, Axure RP Pro,
Prudential Insurance Company, Chicago, IL Apr 2006 - Nov 2006
Business Analyst
My primary role as a systems support business analyst was to design Disability Claim Management System, which leads to efficient handling of disability claims.
Responsibilities:
Involved in Disability Claims Management Systems (DCMS) design documentation. Prepared artifacts for DCMS application.
Used agile methodologies, test driven development and automated builds.
Used the framework to help move the business services division from an Access centric development model to a .Net based model with Agile methodology.
Define work flow process to be Re-Engineered and Process boundaries.
Identify business benefits, areas of streamlining and areas of commonality.
Determine the process shortcoming failures, variations, and cost and cycle times.
Moderated and Participated in several JAD sessions to facilitate changes.
Facilitated change requirement process based on emerging requirements from key stakeholders.
Involved in the Development of over two dozen web sites, microsites,
Summary:
Over 8 years of experience as a Business Analyst. Experienced in managing requirements from project inception through release planning. Excellent verbal, written, interpersonal and conflict resolution skills. Proficient in ensuring that business goal are met throughout the product lifecycle.
Technical Expertise:
Interacting with stakeholders, gathering requirements, rating them and assigning priorities to each of them.
Documenting business processes and translating them to functional specifications.
Elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping, cost/benefit analysis and risk analysis and conducting Training.
Leading JAD/JAR sessions to reduce time spent in moving information between stakeholders and team members.
Experience in requirement gathering, conducting (JRP & JAD), GAP sessions, Unified modeling language (UML), writing use cases and creating use case diagrams.
Creating artifacts like the Business Vision, Business Glossary, Business Architecture Document, Business Modeling Guidelines and Business Use Case Models.
Expertise in Functional Decomposition, Business Requirement gathering, Process Analysis, System Analysis, Functional design and documentation (FDD), GAP analysis, Use Case Analysis and Design.
Intensively worked on Siebel CRM Applications and Siebel Analytics and involved in the configuration and mapping.
Hands-On Experience with Agile, implemented Agile Methodology in various projects.
Assists businesses, organizations, and individuals in using the World Wide Web and other online technologies to promote their ideas, products, and services more effectively using CMS Technologies.
Hands on experience with Oracle CMS and Mountain Publisher.
Expert level skills in MS Office products like MS Suite(MS Project, MS Project Server, MS Word, MS Excel, MS PowerPoint, MS FrontPage, MS Excel, MS Access)
Hands On experience with Siebel Epharma/Medical working with Pharmaceutical organizations.
Expert level skills on Siebel CRM applications, involving in all stages of SDLC
Knowledge on Various Insurance Policy Systems, Organizations and Taxable benefits for the same.
Assisted in development of training materials for new technology and process improvements
Expertise in Windows NT/XP, Rational Suite(Rational Rose, Rational ClearQuest, Rational RequisitePro, Rational ClearCase, Rational Soda), Axure RP Pro, RUP, UML, SDLC, RTM, FDD, FRS, URS, DS, OOAD, UAT, WBS, DFD,SRS, TDD(Test Driven Development)
Skills:
Operating Systems : Windows, MS DOS
Languages : C, C++
Editing Tools : Adobe Photoshop, Corel Draw, Sound Forge, Adobe Premiere.
Animation Tools : Macromedia Flash, 3D Max.
Web Designing Packages : Macromedia Dreamweaver, Microsoft Front
ERP : SAP R/3, SAP BA, SAP BI, SAP MM, SAS, SAP FICO
Methodologies : RUP methodology, Agile methodology, Waterfall and SDLC.
Business Processing Tools : Rational RequisitePro, CaliberRM, Trinity, ClearQuest, ClearCase
QA Tools : Test Director, advark, Rational Test Manager and Load runner.
Case Tools : Rational Rose 6.0.
Languages : UML 2.0, C, C++, Java, Visual Basic 6, .net, HTML, XML, COBOL
Databases : SQL Server 2000 (7.0/6.5), MS-Access, Oracle 8i, DB2.
Workflow Tools : MS-Visio, MS-Project, MS OFFICE (Word/Excel/Access/Power Point)
Professional Experience:
Bureau of Criminal Apprehension(State of Minnesota) (Feb 2010 Present)
Role : Sr Business Analyst
Department : Minnesota Justice Informaiton Systems
Projects : National Fingerprint File
MRAP
MCJE
ISSv6
Responsibilities:
Responsible for creating project Plan in laision with the Project Manager.
Closely working with the FBI, Dept of Human Services, Probation Officers, Public Defenders and Prosecutors for gathering business requirements and technical requirements.
Single point of contact for IT related issues or project related issues.
Documenting RFPs, Business Case, Business Requirement Summary, Supplementary Requirements Summary, Use Case Diagrams, User Interface Documents, Business Rules, Project based Business Rules.
Designing Navigation Diagrams and prototype Website.
Working closely with the Technical Architect and providing IT solutions.
Working and negotiating with the 3rd Party vendors for licensing, Software solutions and Hardware requirement.s
Manage operational risk and ensure compliance to all internal and external policies and regulations.
In liaison with the technical team, involved in building custom S-controls, Triggers, Workflows, salesforce setup, and develop salesforce.com for our workplace.
Worked with Data Management-importing/maintenance, Custom Object Creation, Object Management, Report & Dashboard Building, Creating Workflow Automation, Linking Web Page Forms to Salesforce.com and Support for Users using Salesforce.com
Performing and Document GAP Analysis.
Document Service Descriptions for all the projects
Level 2 & 3 Support
Environment: Windows Vista/2000, MS Office Suite(Word, Access, Excel, VISIO), Rational Software Modeler, Rational Rose, Balsamiq, Azure Pro.
Shell Oil and Gas IT, Houston Oct 2009 Dec 2010
Business Analyst/Developer
Project Description
There are two GSE PMOs supporting R&I and Deploy projects, both using manual excel spreadsheets to handle financial reporting and resourcing. The project objective is to automate cost reporting with the flexibility to manage changing finance requirements, and to reduce effort for meeting analysis requests from GSE Programme Managers, GSE Project Managers, Supply Programme Director, GSE Project Accountants. Improved accuracy of project cost and schedule estimates and resource utilization will be a direct benefit of this tool.
Responsibilities :
Act as Business Analyst and Developer
Produce standardized cost reports used for Project Management or financial analysis and PRT reporting
Manage exchange rate rules & fluctuation
Handle Resource Rate tracking
o Manage changing resource rates throughout the year
o Produce specific views of costs by resource type (i.e. BAM costs, Business costs, IT costs)
Manage sharing of resources across multiple projects
o Preventing over-utilization
o Provide triggers to update IQN contracts and local timekeeping systems
Be used by Both GSE Deploy and GSE R&I, and other Supply projects as deemed appropriate by the Supply Programme Director.
Work primarily with contacts from GSE Deploy PMO and GSE R&I PMO, but also with Supply Programme Director, GSE Programme Managers, Project Managers, and Project Accountant
Determine solution options
Develop:
o Detailed Requirements & Database design
o Financial / Resource / Project Tracking Database
o Supporting documentation
Test and implement solution with support of PMs and PMO
Documentation of Test Cases, Used Cases, Training Materials and Post Implementation Documents
Application development on Access using SQL and VB features.
Environment: Windows Vista/2000, MS Office Suite(Word, Access, Excel, VISIO), SQL and VB.
Shell Oil and Gas IT(Manufacturing, Supply and Distribution) Jun 2008 Sep 2009
Sr Siebel Business System Analyst
Project Description
Shell is upgrading all its 150,000 computers to Vista & Office 2007. This will be preceded by a number of increasing larger test groups. This upgrade is being delivered by the GI-Next Generation Programme. The new version of your Shell computer (GI-Desktop Version 2.0) will run on the Microsoft Windows Vista Operating System and have the Office 2007 applications (Outlook, Excel, PowerPoint, Word etc.). Vista & Office 2007 will give Shell an IT platform that will let pursue todays and tomorrows business technologies and ways of working to help achieve top quartile. Vista & Office 2007 will let Shell take advantage of new technology to enhance their workplace productivity such as new collaboration tools to improve virtual working. Additionally, having our computers on an industry standard platform will save Shell money long term as it will be cheaper to support with helpdesks, etc.
Responsibilities:
Stakeholder management, creation/updating of a communications matrix (Awareness Message, Pre-Go Live, Go Live Message, etc.),
Involved in the process of designing work flow for the testing team and prioritizing applications according to their criticality.
Tracking data of all migrations for each application in all phases of SDLC.
UAT for all applications in my assigned portfolio and upload test results on BRT(Business Reporting Tool).
Upload all migration steps and document them on Livelink(Share point Application)
Substantial development experience in creating stored procedures, PL/SQL Packages, Triggers and Functions.
Set strategy for the Siebel and Cognos platforms Spearheaded the Siebel platform, approximately one year, during which time made all necessary decisions on the strategy and direction of the platform; directed and supported the Siebel Core Team, which included the Account Managers, Business Analysts and IT Partners in support of the end users and reported successfully the status to VP and senior VP.
Performed gap analysis of loyalty requirements with out-of-the-box functionalities of Siebel CRM product.
Advocate for using test first development and other agile methodologies such as constant integration, and automated builds.
Experienced with OOP, design patterns, agile environment, WinForms UI design understanding and experience.
Extensively worked in SQL, PL/SQL, Creation of database objects like Tables, Views Indexes, Synonyms and Sequences and designing of Business Rules.
Using SQL and Access for tracking meticulous data and submitting reports.
Components were consumed by web applications and windows applications utilizing SQL Server and stored procedures to perform logical business transactions
Environment: Siebel, Crystal Reports, Data Reports, Windows XP, WebForms, WinForms.MS Office Suite(Word, Access, Excel, VISIO).
References :
MaryEllen Browning
Project Manager
Paul Ellis
Project Manager Application Readiness
Blue Cross and Blue Shield, Minnesota Aug 2007 Mar 2008
Siebel Business Analyst
The purpose of Minnesota eHealth Strategy is to improve the health of all Minnesotans by providing the patient medication history information to the hospital emergency departments and urgent care facilities thus helping in more informed decision-making by the provider and patient at the point of care. Thus improve efficiency, safety and quality of health care system. This online application was developed on a .net Platform, using RUP methodology
Responsibilities:
Analysis & Preliminary Design
Defined Detailed Requirements for Application and Analyzed Business Processes.
Reviewed High Level Requirements, Current state functionality/capability.
Defined Application Detail Requirements. Conducted Business Process Gap Analysis.
Created and Reviewed (Peer, Team Lead, SME, Other) of Requirements Package and Supporting Docs (Process Flows, Use Cases)
Identified Application Requirements - Functional requirements, Error handling & logging, Requirements, Security & Audit requirements and Data Requirements.
Defined Application Metrics to be used for each process, Data Collection, Process and Methods.
Validated and updated the Attributes and Traceability of the Requirements (High level & Detail Requirements) in the Rational Requisite Pro Tool and Performed peer to peer reviews.
Used agile methodologies, test driven development and automated builds.
Used the framework to help move the business services division from an Access centric development model to a .Net based model with Agile methodology
Defined functional requirements needed for Cognos/Business Explorer (BEx) Business Intelligence solutions for Strategic reporting
Worked on Worked with Cognos/BEx reports - Cognos Impromptu, PowerPlay, Upfront, Report net.
Defined Application for Preliminary Design. Consolidated and Finalized Process Flows/Models.
Developed and managed the budget for the Siebel platform
Participated in the review of the new release of Siebel (Siebel 7) with the Lucent and Siebel teams
Reviewed Siebel 7 by participating in the Siebel Beta Phase I and Phase III and was instrumental in directing the Siebel folks in changes to the forecasting areas of the tool
Conducted JAD (Joint Application Development) sessions when required
Enhancements to Siebel CRM platform supporting e-Channel, Sales, Call Center, Marketing and Lead Management; based on requirements documents Siebel Report Server (special server for report creation off the basic Siebel application) with 20 custom reports.
The gap analysis(AS-IS, TO-BE) was analyzing the gap that exists between the present status
of the system and the HIPAA changes. The analysis was completed successfully and documented.
Performed gap analysis of requirements with out-of-the-box (OOTB) functionalities of Siebel CRM product
Cognos platform (OLAP reporting tool) used to support analytical reporting and financial reporting.
Processing Data Flow, designing tool for quoting and pricing different Insurance Policies such as HMO, PPO and POS.
Designed developed and implemented Reports using Crystal Reports.
Working on the stochastic model for estimating probability distributions and presenting reports based on the data available.
Identifying and distinguishing between categorization of application using Crystal Reports.
Responsible for gathering, creating and updating business/system requirements using Rational Requisite Pro.
Identified Functions and Processes (Use Cases), interactions between functions (use cases), Prioritization of the functions, based on significance & architectural impact.
Developed Functions / Process Flows / Models, Consolidate Functions / Process Flows / Models and Defined detailed function/process flows (use case steps).
Involved with technical team assist and explained the Application, Business Requirements and walk through the Preliminary design Package.
Prepared & Executed System Testing, User Acceptance Testing, System/Regression Testing Performance Testing and Security/Vulnerability Testing.
Environment: Siebel, MS-Project, MS-Visio, MS-Office Suite, UML, RUP, Rational Requisite Pro 2006.13.402, Rational Test Manager, Clear Quest, Windows XP/Prof, Siebel, Cognos
Baxter Inc, Thousand Oaks, CA Dec 2006 Jul 2007 Sr. Business Analyst/ Technical Analyst(Siebel)
This project needed the upgrade of the current CTMS (Clinical Trial Management System) in order to accommodate upcoming clinical trials and an increase in the number of users. Designing of the front end application on a .net platform using Agile Methodology.
Responsibilities:
Responsible for gathering business requirements and creating the business requirements document and documenting Functional Specifications
Suggested guidelines in order to adopt the iterative method.
Experience creating Business processes and work flow diagrams for the Commercial business needs.
Using Axure RP Pro 5 for creating wireframes, prototypes and specifications for applications and web sites.
Using Widgets for designing of Wireframes and Annotations for functionality on Axure RP Pro with close liaison with the Technical Team.
Used Axure RP Pro(requirement management tool) for defining various business and system(functional and non-functional) requirements
Responsible for creating UI prototype using Axure RP Pro to have SMEs baseline various functionalities in various JAD Sessions.
Responsible for scheduling tasks and assigning tasks to the developers and task managers as per the project plan.
Created custom reports to be used in conjunction with Project Server
Experience creating Business processes and work flow diagrams for the Commercial business needs.
Work with Siebel eBusiness Analytics Version 6.3 provide robust, out-of-the-box ETL (extraction-transformation-loading) routines that extract Call Activity and Syndicated Data from the Siebel ePharma transactional repository to the Siebel eBusiness Data Warehouse. The out-of-the-box ETL populates a relational database with Star Schemas.
Utilized project manager server for planning and tracking, in conjunction with the project manager
Drafting Information Risk Policies with the required documents.
Involved in writing Test Cases, procedures, reports and approval of software release.
Created test cases and scenarios for Regression, Integration as well as Back-end, GUI and System testing.
Maintained the Requirements Traceability Matrix (RTM).
Drafted the Remediation Plan for the Project Management approval after GAP Analysis.
Environment: RUP, UML, Siebel, GAP, JAD, Rational Rose, MS-Project, MS Project Server, MS-Visio, MS-Office, Lotus Notes, Borland Caliber, UML, HTML, XML.,.net, Axure RP Pro,
Prudential Insurance Company, Chicago, IL Apr 2006 - Nov 2006
Business Analyst
My primary role as a systems support business analyst was to design Disability Claim Management System, which leads to efficient handling of disability claims.
Responsibilities:
Involved in Disability Claims Management Systems (DCMS) design documentation. Prepared artifacts for DCMS application.
Used agile methodologies, test driven development and automated builds.
Used the framework to help move the business services division from an Access centric development model to a .Net based model with Agile methodology.
Define work flow process to be Re-Engineered and Process boundaries.
Identify business benefits, areas of streamlining and areas of commonality.
Determine the process shortcoming failures, variations, and cost and cycle times.
Moderated and Participated in several JAD sessions to facilitate changes.
Facilitated change requirement process based on emerging requirements from key stakeholders.
Involved in the Development of over two dozen web sites, microsites,
L
emails, prototypes, and application templates for state-of-the-art marketing
campaigns for Prudential Insurance Marketing Teams using CMS technologies.
Reorganized the Quality Assurance process library to ensure compliance with HIPAA regulations using CMS.
Create lists using salesforce.com reports and other reporting tools.
Enter campaigns in salesforce.com application.
Test and troubleshoot all campaign set-up and codes embedded in landing pages in salesforce.com.
Ensure all post-campaign data updates are processed correctly using Data Loader and Excel Connector in salesforce.com automation systems.
Create program and team-wide dashboards to track marketing effectiveness using salesforce.com.
Troubleshoot and correct campaign set-up errors.
Provide quarterly reconciliation reports to marketing managers using salesforce.com.
Provide end-user training and support on marketing application process using salesforce.com
Responsible for project plans preparation, budget allocation depending upon the project scope and tracking the issues related to all phases of the project life cycle. Participated in design reviews pertaining to communications protocols. Prepared entity relationship diagrams
Involved extensively in Project Planning in the areas of Scheduling, Team Building, Task Assignment, Generating Feasibility and progress report
Environment: MS Project, MS Project Server, Siebel, JAD, MS Visio, Rational Rose, Matrix, Rational Requisite Pro, Use Case, Rational Unified Process, MS PowerPoint, User Acceptance Testing.
UBS Investment Bank, New York, NY May 2005 Mar 2006
Business Analyst / Quality Assurance Analyst
UBS Investment Bank provides the bankers and end users trading online through Banker Portal. It has different modules like Market Data, Info Work Bench, Client panning, Documentum (IBDOCS), Data Management, Business Approvals, etc which enable the end users and bankers in Investing, trading, project planning, Documenting and managing the deals. Updating the current website to a new appealing and user friendly webpage on .net, using RUP Methodology and .net Applications.
Responsibilities
Responsible for analysis, documentation & development of the Software applications
Preparing SRS documents, Functional and Technical specifications
Developing a baseline set of use case, scenarios, storyboards, sequence diagrams and class diagrams.
Involved in full life cycle development to enhance Siebel CRM Application (Financial Services vertical version 7.7.x), including detailed design, configuration, documentation, testing, and deployments.
In liaison with the development team, working on Siebel configuration, business services, eScript, Assignment Manager, Workflow Manager, Smart Scripts, EAI, extending the Siebel 7 Database.
Testing the product at development stage to ensure that it has been developed as per the business rules specified and Execution of user acceptance testing (UAT)
Environment: MS Project, MS Project Server, MS Office, Siebel, Rational RequisitePro, PhotoShop, XML, est Director, Documentum, Test Director, .net
SPRINT NEXTEL, Herndon, VA Oct 2004 Apr 2005
Business Analyst/ System Analyst
The Project at Sprint Nextel Consisted in implementing the system called Harbor Flex to facilitate the monitoring of payments made to licensors.
Responsibilities:
Instrumental in the global deployment of the Siebel platform.
Worked on Call Center reporting enhancements with CTI integration from CCE to Siebel CRM for screen pop and to insert calling/called party information into customer record.
Create lists using Siebel CRM reports and other reporting tools.
Enter campaigns in Siebel CRM application.
Test and troubleshoot all campaign set-up and codes embedded in landing pages in Siebel CRM.
Ensure all post-campaign data updates are processed correctly using Data Loader and Excel Connector in Siebel CRM.
Create program and team-wide dashboards to track marketing effectiveness using Siebel CRM.
Designing the Customer Relationship Management (CRM) tool, Siebel CRM. This application manages and supports all web leads communication to the group sales department, as well as, communication going to customers and sales team during and after the booking process.
Support the continued growth of the Siebel CRM application throughout group sales, as well as, statistical reporting, metrics and analysis of the group sales department performance.
Responsible and Accountable for translating business processes into systems solutions, preparing system requirements, performing complex system configurations to match business unit requirements, providing Siebel CRM application training and facilitating communication with users.
Troubleshoot and correct campaign set-up errors.
Provide quarterly reconciliation reports to marketing managers using Siebel CRM.
Provide end-user training and support on marketing application process using Siebel CRM.
Environment: Seibel, Microsoft Visio, Rational Requisite Pro, ClearQuest, Clear Case, SQL, Siebel CRM
Riggs Bank, Washington D.C. Jun 2003 Sep 2004
Information Analyst / Business Process Consultant
Improvising Credit Card Application Process and the whole application process has been updated in order to meet the business requirements of the client. Re-designed the core credit card production and billing application, developed a process-centric approach to application maintenance.
Responsibilities
Responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans.
Worked on a Yellow Belt Project (Six Sigma) on improving server revenue and profitability on close liaison with the Sales Team and Technical Team.
Analyzed and designed Use Case diagrams, Class diagrams, Sequence diagrams using Visio to depict process flows and power point presentations.
Involved in Business Impact Analysis process.
Involved in major part of Software Development Life Cycle(SDLC) Requirement Analysis, Implementation and Support.
Environment: Rational Rose, Mercury Quick Test Professional, Win 95, Win 98, Win NT, Win 2000, Win Professional, MS Visio, MS Project, MS Project Server.
Monsterindia.com: Hyderabad, India Aug 2002 May 2003 Business Analyst/Systems Analyst
Responsibilities:
The responsibilities included analyzing and testing the user interface and constantly redesigning the system to increase its user friendliness for the clients
Documented testing assumptions and analyzed a proposed approach to a given problem
System implementation, user training and acceptance.
Generated all initial products and their templates including documentation of the Siebel platform, training materials, business rules per region and business process
Developed requirements documents and provided guidance to IT in support of Sales Teams and process owners for the Siebel platform.
Maintained the performance metrics of the Teams.
Closely working with the Sales team and gathering requirements and understanding their requirement.
Environment: MS Project, MS Project Server, MS-Visio, MS-Office, MS-Outlook, SQL, UML, HTML, XML, Windows 98/NT/2000/XP, MS-Front Page, Adobe Photoshop, .net
Dell Computers May 2000 Jul 2002 Business Analyst
This is a system to manage Dell customer's accounts. This system also allows the sales rep to configure the product and also keep track of the amount of revenue and margin he is making at the end of the day.
Responsibilities:
Involved in through study of the existing manual to acquire sound knowledge about the existing system.
Conducted GAP Analyses, Developed Questionnaires, and Gathered User Requirements by Interviews, user meeting, JAD session.
Conducted and Documented High level System Design.
Analyzed Business Requirements, performed GAP analysis and segregated them into high level and low level Use Cases, Activity Diagrams/State Chart Diagrams.
Key contributor to the design and development of an integrated custom customer data import tool that pushed data into Siebel CRM.
Working on Siebel CRM middleware capabilities and master data integration with ERP and HR
Involved with go-live and worked on configuration responsibility.
Created use-case diagram to help development teams visualize the functional requirements of a system, including the relationship of actors to essential processes, as well as the relationships among different use cases.
Environment: Rational rose, UML, RUP, MS Visio, MS Project, MS Project Server, KRONOS, Visual Basic, Seibel, ORACLE, PS Time and Labor, Payroll
Education
MBA, VMRF University, I
PGDCA - AIACTE
Bachelors in Computer Sciences
Diploma in Multimedia ZED
Reorganized the Quality Assurance process library to ensure compliance with HIPAA regulations using CMS.
Create lists using salesforce.com reports and other reporting tools.
Enter campaigns in salesforce.com application.
Test and troubleshoot all campaign set-up and codes embedded in landing pages in salesforce.com.
Ensure all post-campaign data updates are processed correctly using Data Loader and Excel Connector in salesforce.com automation systems.
Create program and team-wide dashboards to track marketing effectiveness using salesforce.com.
Troubleshoot and correct campaign set-up errors.
Provide quarterly reconciliation reports to marketing managers using salesforce.com.
Provide end-user training and support on marketing application process using salesforce.com
Responsible for project plans preparation, budget allocation depending upon the project scope and tracking the issues related to all phases of the project life cycle. Participated in design reviews pertaining to communications protocols. Prepared entity relationship diagrams
Involved extensively in Project Planning in the areas of Scheduling, Team Building, Task Assignment, Generating Feasibility and progress report
Environment: MS Project, MS Project Server, Siebel, JAD, MS Visio, Rational Rose, Matrix, Rational Requisite Pro, Use Case, Rational Unified Process, MS PowerPoint, User Acceptance Testing.
UBS Investment Bank, New York, NY May 2005 Mar 2006
Business Analyst / Quality Assurance Analyst
UBS Investment Bank provides the bankers and end users trading online through Banker Portal. It has different modules like Market Data, Info Work Bench, Client panning, Documentum (IBDOCS), Data Management, Business Approvals, etc which enable the end users and bankers in Investing, trading, project planning, Documenting and managing the deals. Updating the current website to a new appealing and user friendly webpage on .net, using RUP Methodology and .net Applications.
Responsibilities
Responsible for analysis, documentation & development of the Software applications
Preparing SRS documents, Functional and Technical specifications
Developing a baseline set of use case, scenarios, storyboards, sequence diagrams and class diagrams.
Involved in full life cycle development to enhance Siebel CRM Application (Financial Services vertical version 7.7.x), including detailed design, configuration, documentation, testing, and deployments.
In liaison with the development team, working on Siebel configuration, business services, eScript, Assignment Manager, Workflow Manager, Smart Scripts, EAI, extending the Siebel 7 Database.
Testing the product at development stage to ensure that it has been developed as per the business rules specified and Execution of user acceptance testing (UAT)
Environment: MS Project, MS Project Server, MS Office, Siebel, Rational RequisitePro, PhotoShop, XML, est Director, Documentum, Test Director, .net
SPRINT NEXTEL, Herndon, VA Oct 2004 Apr 2005
Business Analyst/ System Analyst
The Project at Sprint Nextel Consisted in implementing the system called Harbor Flex to facilitate the monitoring of payments made to licensors.
Responsibilities:
Instrumental in the global deployment of the Siebel platform.
Worked on Call Center reporting enhancements with CTI integration from CCE to Siebel CRM for screen pop and to insert calling/called party information into customer record.
Create lists using Siebel CRM reports and other reporting tools.
Enter campaigns in Siebel CRM application.
Test and troubleshoot all campaign set-up and codes embedded in landing pages in Siebel CRM.
Ensure all post-campaign data updates are processed correctly using Data Loader and Excel Connector in Siebel CRM.
Create program and team-wide dashboards to track marketing effectiveness using Siebel CRM.
Designing the Customer Relationship Management (CRM) tool, Siebel CRM. This application manages and supports all web leads communication to the group sales department, as well as, communication going to customers and sales team during and after the booking process.
Support the continued growth of the Siebel CRM application throughout group sales, as well as, statistical reporting, metrics and analysis of the group sales department performance.
Responsible and Accountable for translating business processes into systems solutions, preparing system requirements, performing complex system configurations to match business unit requirements, providing Siebel CRM application training and facilitating communication with users.
Troubleshoot and correct campaign set-up errors.
Provide quarterly reconciliation reports to marketing managers using Siebel CRM.
Provide end-user training and support on marketing application process using Siebel CRM.
Environment: Seibel, Microsoft Visio, Rational Requisite Pro, ClearQuest, Clear Case, SQL, Siebel CRM
Riggs Bank, Washington D.C. Jun 2003 Sep 2004
Information Analyst / Business Process Consultant
Improvising Credit Card Application Process and the whole application process has been updated in order to meet the business requirements of the client. Re-designed the core credit card production and billing application, developed a process-centric approach to application maintenance.
Responsibilities
Responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans.
Worked on a Yellow Belt Project (Six Sigma) on improving server revenue and profitability on close liaison with the Sales Team and Technical Team.
Analyzed and designed Use Case diagrams, Class diagrams, Sequence diagrams using Visio to depict process flows and power point presentations.
Involved in Business Impact Analysis process.
Involved in major part of Software Development Life Cycle(SDLC) Requirement Analysis, Implementation and Support.
Environment: Rational Rose, Mercury Quick Test Professional, Win 95, Win 98, Win NT, Win 2000, Win Professional, MS Visio, MS Project, MS Project Server.
Monsterindia.com: Hyderabad, India Aug 2002 May 2003 Business Analyst/Systems Analyst
Responsibilities:
The responsibilities included analyzing and testing the user interface and constantly redesigning the system to increase its user friendliness for the clients
Documented testing assumptions and analyzed a proposed approach to a given problem
System implementation, user training and acceptance.
Generated all initial products and their templates including documentation of the Siebel platform, training materials, business rules per region and business process
Developed requirements documents and provided guidance to IT in support of Sales Teams and process owners for the Siebel platform.
Maintained the performance metrics of the Teams.
Closely working with the Sales team and gathering requirements and understanding their requirement.
Environment: MS Project, MS Project Server, MS-Visio, MS-Office, MS-Outlook, SQL, UML, HTML, XML, Windows 98/NT/2000/XP, MS-Front Page, Adobe Photoshop, .net
Dell Computers May 2000 Jul 2002 Business Analyst
This is a system to manage Dell customer's accounts. This system also allows the sales rep to configure the product and also keep track of the amount of revenue and margin he is making at the end of the day.
Responsibilities:
Involved in through study of the existing manual to acquire sound knowledge about the existing system.
Conducted GAP Analyses, Developed Questionnaires, and Gathered User Requirements by Interviews, user meeting, JAD session.
Conducted and Documented High level System Design.
Analyzed Business Requirements, performed GAP analysis and segregated them into high level and low level Use Cases, Activity Diagrams/State Chart Diagrams.
Key contributor to the design and development of an integrated custom customer data import tool that pushed data into Siebel CRM.
Working on Siebel CRM middleware capabilities and master data integration with ERP and HR
Involved with go-live and worked on configuration responsibility.
Created use-case diagram to help development teams visualize the functional requirements of a system, including the relationship of actors to essential processes, as well as the relationships among different use cases.
Environment: Rational rose, UML, RUP, MS Visio, MS Project, MS Project Server, KRONOS, Visual Basic, Seibel, ORACLE, PS Time and Labor, Payroll
Education
MBA, VMRF University, I
PGDCA - AIACTE
Bachelors in Computer Sciences
Diploma in Multimedia ZED
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