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Elina Shafer
IT Certifications
l CCNA and CCENT
certified. Cisco Career ID: CSCO11980756
l CompTIA A+, Network+,
Security+ certified. CompTIA Career ID: COMP001020124660
Education
Pulaski Technical College – North
Little Rock, AR
AAS – Computer Information Systems, May 2011
Experience
Network
Operating Center Technician
Network
Data Systems, July 2011 - PRESENT
l Familiar with Microsoft Windows
operating systems and software: Microsoft Windows XP/Vista/7, Microsoft Office 2003/2007/2010.
l Technical support
duties: computer workstation installation/configuration/maintenance/troubleshooting,
printer installation/configuration/troubleshooting, rotating 24-hour on call
duties.
l Hardware and Software
support: installation (remote/on-site), updates, driver installation,
configuration, and troubleshooting.
l Server administration: Create/disable
accounts in Active Directory, assign group permissions, reset/unlock passwords,
configure email accounts in Exchange Server, remotely monitor servers for
continued operability, remotely reboot HP servers (via ILO) and Dell Servers (via
DRAC).
l LAN/WAN administration:
install and configure routers/switches/firewalls/modems, remotely monitor
routers/firewalls for continued operability, cable installation, create network
schematics, install and configure wireless access points.
Shipping/Receiving
Associate
Home
Depot, January 2007 – July 2011
l Primarily responsible
for shipping and receiving duties: received and unloaded shipments using large
equipment (forklifts, pallet jacks), transported freight to appropriate
destinations throughout the store, maintained clean and safe work area in
receiving department.
l Acted as resident
technology expert for store 1402: setup/installed commercial copy equipment,
setup/maintained networked label printer, provided troubleshooting/maintenance
to department workstations, relocated computer equipment and ensured proper
network settings/connectivity at new locations, performed
troubleshooting/repair of networked laser printer, determined why connectivity
issued occurred with employment kiosk, installed/configured human resources
computer and trained HR manager on proper use of computer equipment.
Security Guard
Guardsmark,
February 2006 – November 2006
l Ensured security
procedures were followed at JB Hunt trucking facility in North Little Rock, AR:
patrolled area, checked trucks into and out of facility, recorded inbound and
outbound trailers, completed daily security reports.
l Performed clerical
duties: typing, filing, answering telephones, using standard office equipment,
completed daily reports.
Manager
Game
Exchange, September 2003 – December 2005
l Managed store staff:
hired/fired employees, scheduled employee hours, wrote employee reviews,
initiated and followed through on disciplinary actions.
l Managed inventory:
ordered and processed inventory (new/used inventory), updated price book based
on competitor pricing and industry standards, redesigned product display,
researched new gaming technologies.
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