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Bella
Slattery
309
Calvin Street, Harrington, DE 19001-1162
(302)
439-9876
bella@hotmail.com
OVERVIEW
Over 15 years of experience in
information systems and technology, including specific experience in government
and healthcare industries.Diverse and strong background in supporting and
administrating network operating systems and directory services.Extensive
experience in installation and support of desktop and network systems,
especially the Microsoft Windows operating system.Solid experience with the
design, installation, management, and maintenance of networks.Strong
familiarity with basic networking protocols and with related standards.Rapid
acquisition, analysis, and application of new technologies, systems, and
environments.
EXPERIENCE
State of
Delaware, Dept. of Technology & Information; Dover, DE
|
8/2006 to
11/2011
|
Service Support Specialist
|
|
·
Primary roles consist of providing
second level desktop support for customers within the agency and also network
administration (directory services, network infrastructure and basic server
maintenance).
·
Responsible for management and
administration of training room environment, configuring and preparing the
systems and environment for customers as needed.
·
Active participation in working groups
for standards development, these have included standards for portable/mobile
device encryption and desktop virtualization.
|
|
Versalign, Inc.; Wilmington, DE
|
4/2005
to 8/2006
|
Helpdesk Analyst (Service Support Specialist)
|
|
·
Contracted to the State of Delaware’s Department
of Technology and Information (DTI).
·
Providing first level support to other
state agencies for network and telecommunications services, mainframe user
assistance. Also providing second
level support to customers within DTI.
|
|
Shore Health System of Maryland, Inc.; Easton, MD
|
1/2000
to 8/2004
|
Senior Desktop Analyst
|
|
·
Position reclassified from Network
Specialist in July 2002.
·
Served as “Lead” Analyst, providing
assistance and mentoring to other Desktop Analysts.
·
Provided basic Exchange and SQL server
administration, also basic DNS and DHCP maintenance.
·
NetWare 4.11 server maintenance and
administration.
|
|
Network Specialist
|
|
· Primary responsibilities for helpdesk
(desktop and end-user support), NetWare server maintenance, new desktop
equipment deployment, and routine network administration.
|
|
Sussex County Emergency Medical Services; Georgetown, DE
|
4/1996
to 12/1999
|
EMS Information Systems Administrator
|
|
·
Single person responsible for all
aspects of the department’s information systems and technology.
·
Responsible for preparing operational
(workload, skills) statistical reports for the department.
·
Administrated/Managed 60+ user
accounts, 30+ desktops/laptops, and two servers at nine locations. Maintained LAN at main location, as well as
small (ISDN) WAN interconnecting four of the remote locations with the main.
· Maintained/Administrated
NetWare server and directory services, as well as Citrix WinFrame system
(remote application access).
|
|
The Brandywine Group; Chadds Ford, PA
|
8/1995
to 3/1996
|
PC Support Technician
|
|
·
On-site technician with
responsibilities for desktop PC, peripheral, and some software support
·
Oversaw small NetWare 3.12 LAN -
single server, five connections
|
|
Delaware Business Systems, Inc.; Wilmington, DE
|
2/1994
to 8/1995
|
Service and Support Technician
|
|
· Responsible
for desktop PC and peripheral equipment troubleshooting, maintenance, and
installation for customers. Also basic
LAN configuration and installation.
· Acquired basic NetWare installation and
administration skills
|
|
SYSTEMS
PROFICIENCY
Hardware
Servers – Dell,
HP/Compaq, Generic/Clone
Peripherals
– HP printers, Microtek and HP scanners, Logitech
Networking
– Cisco, 3Com, HP, Linksys
Operating Systems
Network Servers
– Microsoft Windows Server (NT, 2000, 2003, and 2008)
Network – Cisco IOS,
Cisco CAT OS
Desktop –
Microsoft Windows (versions 3.1, NT 4.0, 95, 98, 2000, XP, Vista, 7)
Software
Microsoft
Visio, Track-IT, HP Service Manager (formerly Peregrine ServiceCenter),
MapInfo, Veritas Backup Exec, Dell OpenManage, HP Web JetAdmin, Hyena, Sophos
SafeGuard Enterprise
TRAINING/EDUCATION
·
Interconnecting Cisco
Network Devices 2, August 2008 - Global Knowledge
·
Interconnecting Cisco
Network Devices 1, July 2008 - Global Knowledge
·
Deploying and Managing
Windows Vista, December 2006 - Learning Tree
·
Introduction to Windows
Vista, November 2006 - Learning Tree
·
Administering Windows
Server 2000, October 2003
·
Windows 2000 MCSE Boot
Camp, December 2001 - Intense School
CERTIFICATIONS
·
Microsoft Certified
Professional, ID # 1438311
·
CompTIA Network+, ID #
COMP10664709
·
CompTIA Server+, ID #
COMP10565552
·
Cisco Certified Entry
Network Technician, ID # CSCO11402234
o Expires
8/11/2013
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