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Service Engineer Sample Resume Format in Word Free Download

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ruby cummins
  309 22nd Ave.
 Coralville, IA 52001
 (678) 634 9876
E-MAIL ruby.cumminsiii@msn.com
experience

July 2002 – Present                                Meyn America                                  Ball Ground, GA
Service Engineer

§  Spectral Fusion Technologies (SFT) was an innovative leader in the development of x-ray machines capable of withstanding the rigors and harsh environment of food manufacturing facilities around the world and was headquartered in The United Kingdom and purchased by Meyn in 2007.
§  US service manager for SFT; responsible for all aspects of SFT x-ray equipment in the North American market including parts sales, purchasing, shipping, receiving, training, customer and vendor relations, regulatory compliance, and any other roles as needed.
§  Organize and maintain equipment logs for all North American customer installations and service issues regarding x-ray equipment.
§  Meyn is a world leader in the manufacture of poultry processing equipment, headquartered in The Netherlands with a large manufacturing and service facility in the US.  Meyn purchased SFT in 2007 to expand their product lines and maintain their position as a leader in the global market.
§  Worked with Meyn’s sales, service, parts, and help desk departments to ease the transition after Meyn acquired SFT, train all the necessary personnel, and convert the acquired stock into their system.
§  Install new and used x-ray and poultry processing equipment, perform field upgrades, service, and provide support and training to customers and service technicians.
§  Organize, prepare, and lead capital projects for upgrades to existing customer’s x-ray equipment ranging from $1000 to $250,000.
§  Develop and improve relationships with current and potential vendors as pertains to components specific to x-ray equipment.
§  Part of a team of software and hardware engineers working to improve the performance and stability of the next generation x-ray machines through a total re-design.
§  Install, troubleshoot, and service various types of processing equipment throughout North America.
§  Develop training documents, manuals, troubleshooting guides, and process improvements for manufacturers and end users of x-ray and processing equipment.



March 1993 – October 2001                  General Mills                                           Iowa City, IA
Supervisor

§  General Mills is a world leader in food manufacturing and the Iowa City plant was the exclusive manufacturer of Pop Secret microwave popcorn.
§  Maintenance mechanic II responsible for training and repairs to packaging equipment, facilities, and processing systems; wrote, prioritized, and processed work orders using Maximo and Prism maintenance tracking systems; developed predictive and preventative maintenance tracking programs for Hibar metering pumps. (1999-2001)
§  Member of 2 efficiency teams, responsible for design and implementation of equipment upgrades for safety, quality, and efficiency projects including capital projects up to $10,000. (1994-2001)
§  Shift facilitator responsible for 45 full time, part time, and temporary employees; coordinated all actions relating to quality, discipline, safety, and production. (1995-1998)
§  Member of coaching and counseling committee responsible for disciplinary actions for peers who violated company policy. (1995-2001)
§  Qualified instructor for DDI (Development Dimensions International).  Trained 4 waves of new employees and management in team skills development, interpersonal skills, and conflict resolution. (60 people)
§  Member of Work System Task Team, which changed the work system to be more employee friendly.  Included changing shift rotation and adding flexibility to the employee schedule.  Helped roll out changes to the plant personnel and management.
§  General Mills was a high performance work system.  Employee’s shared all aspects of operations including safety, quality control, and maintenance.
§  Member of processing area upgrade team responsible for confirming that new mixing equipment would conform to our existing pumping equipment. 

education

1.      Certificate in industrial maintenance from Hawkeye Technical Institute.  1998
2.      B.A., Psychology and Art from University of Iowa.  1992                          


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