Senior Technical Support Specialist Sample Resume Format in Word Free Download -->

Senior Technical Support Specialist Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
JOY  WARREN
Communications Technical Support

San Diego, CA • Tel 858.271.1230/201.9876 • joy.warren@live.com

Customer-focused and solutions-driven Technical Support professional with more than 20 years of extensive hands-on experience. Resolves complex technical issues related to business products and service, while effectively communicating solutions to a diverse client base. Combines strategic project planning with astute hands-on technology management to achieve excellence and support company goals. Outstanding relationship builder, skilled at quickly gaining and maintaining the trust and respect of executives, staff, strategic partners, and clientele. Excellent work ethic, consistently recognized for success in developing systems, processes, and procedures to streamline corporate operations, increase revenues, and enhance profit performance.

Key Strengths
Communications • Customer Service • Needs Assessment • Problem Solving
Reporting • Technical Documentation • Technical Support

Professional Experience

 

Qualcomm, Inc., San Diego, CA                                                                                                                                               1996 – 2009

San Diego-based wireless telecommunications research and development company, as well as the largest fables chip supplier in the world.

senior technical support specialist (1996 – 2000; 2002 – 2009)
network operations center supervisor (2000 – 2002)
Combined outstanding client support skills with deep technical knowledge to resolve technical issues or provide product training to Qualcomm customers and drivers.  Drew upon extensive knowledge of hardware, software, and the Omni product line to provide timely and effective problem identification and resolution.  Guided clients through the technical support process, closely monitoring progress and escalating issues when required. Thoroughly documented each call in Salesforce; composed weekly reports to share information or identify potential areas for product or service improvement.  Mentored new and junior-level technical support specialists on the methodologies and information for maximum productivity.  During tenure as Network Operations Center Supervisor, directed seven operators maximizing the performance of base station and satellite feeds, through the maintenance of technical interfacing with RF/IF systems.

 Key highlights
•     Decreased the training time for new hires, creating a new comprehensive training curriculum that enabled technical support specialists to start taking calls more quickly and effectively.
•     Dramatically improved call resolution time by composing and distributing numerous product-specific troubleshooting guidelines.
•     As Network Operations Center (NOC) Supervisor, introduced several employee-centered initiatives that improved productivity, including a rotational schedule that was adapted across the department.
•     Facilitated significantly more timely troubleshooting and resolution of client hardware and software issues by researching, documenting, and producing a manual on all 40+ NMC interface screens used by the Technical Support Group.
•     Received numerous corporate awards for process improvement achievements, high performance, and customer service.

 


Additional Experience

ELECTRONICS MAINTENANCE MECHANIC, Smith Corona Corporation, Tijuana, Mexico
ELECTRONICS MAINTENANCE MECHANIC, Verbatim Tape Corporation, San Diego, CA
FIELD SERVICE ENGINEER, Automated Microbiology Systems, Inc., San Diego, CA
Education • Professional Development

Information Technology Management BS (currently attending), National University, San Diego, CA
Computer Information Science studies, Coleman College, La Mesa, CA
Business, Business Law, Economics studies, National University, San Diego, CA
General Education studies, University of Portland, Portland, OR
Political Science, History, Philosophy studies, University of Colorado, Boulder, CO
General Education studies, Hobart College, Geneva, NY

TECHNICAL TRAINING
United States Navy Technical Schools
NTC / FLEASWTRACENPAC, San Diego, CA
Allen Bradley Programmable Logic Controllers


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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