Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Oakland , CA 94001
COMPUTER LEARNING
CENTER – San Francisco , CA
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Makayla Parker
309 Partridge Ave
(510) 635-9876
E-mail: makayla.parker@yahoo.com
OBJECTIVE: To obtain a
challenging Desktop Support Technical position in which I can utilize my
current skills as well as develop and grow within the IT Environment.
Technical
Proficiencies:
·
Windows 9X\NT\Windows NT
Workstation 4.0\Windows 2000\XP
·
VPN/SecurID
·
MS Outlook ‘98\2000\2003
·
TCP\IP DNS, Wins, and DHCP
·
Network Printer
Installation\Configuration
·
Remote Access
Installation\Upgrades
·
First and Second Level
Technical Support
·
Superior Customer Service
Skills
·
Hardware\Software Configuration
(Desktop\Laptop)
·
MS Office Suite ‘97\2000\2003
·
Remedy
PROFESSIONAL
EXPERIENCE:
EN
POINTE TECHNOLOGIES –Gardena
Senior Service Technician –
Union Bank of California and various Vendor Accounts
Provided
second-level technical support to the banks entire Pacific
Northwest sites
·
Supported remote access using
dial-up\VPN SecurID
·
Diagnosed and resolved
hardware\software connectivity issues
·
Responsible for maintaining daily
ticket request within the Clarify database
·
Maintained customized images
for clients utilizing Ghost software
·
Installed and Configured
hardware devices and drivers on various operating system platforms
·
Implemented new branch (DeNovo)
openings at various Pacific Northwest sites
·
Installed and Supported a host
of in-house applications such as:
Snagit, Norton Virus, ICMS, Photoshop, Oracle
·
Assembled and Installed a wide
array of computers systems, workstations, and peripheral hardware
·
Trained and Mentored junior
technicians
ALTERNATIVE
RESOURCES CORPORATION – Emeryville ,
CA
Help Desk\Desktop Support Technician – Robertson
Stephens – San Francisco , CA
July 1996 – April 2001
Provided first/second tier technical support to key departments including, Investment Banking and Executive Staff
- Leveraged extensive experience in multiple operating environment including Mainframe connectivity and Windows NT/2000 workstations and servers
- Deployed Windows NT workstation 4.0 and performed rollouts when needed
- Ensured all functions were performed with a high level of customer service and satisfaction
- Monitored and supported internal network security, including adding/deleting users and shared permissions
- Analyzed and resolved Network and Server connectivity issues
- Performed maintenance, upgrades, and configurations on various operating systems
- Provided high-level customer service, training, and technical support.
- Setup and maintained Windows 2000 network and client access database
·
Provided after hours support
for network, IT and NT client/server.
·
Ability to analyze and resolve
technical issues within 24 hours
·
Setup and configured a variety
of computers and network printers on Windows 2000 Server
·
Monitored Help Desk Remedy queue
and responded to customer requests in a timely manner
·
Imaged a variety of NT
workstations using the Norton Ghost Professional software
·
Assessed the urgency of issues
and escalated problems to the appropriate level of support when necessary
EDUCATION:
DELL
ON-LINE CERTIFICATION – En Pointe Goble Services September 2008
SAISOFT
COURSE – En Pointe Technologies
Software Development Lifecycle (SDLC)
Project Management I September
2007
Software Development Lifecycle (SDLC)
Project Management II February
2008
DIPLOMA: Computerized
Business Systems/Network Administration
GRADUATED: August
1, 1996 HONORS: G.P.A. 4.00, Perfect Attendance
REFERENCES
AVAILABLE ON REQUEST
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