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Senior Project Business Analyst Sample Resume Format in Word Free Download

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Joy Markovits
309 Jersey St     ♦     San Francisco, CA  94001     ♦     joy.markovits@gmail.com     ♦     415-448-9876

 

Summary

·         Analytical, enthusiastic and innovative Business Systems Analyst with over 8 years of healthcare information technology experience in business analysis, test management and production support for business processes and systems solutions in Prescription Benefit Management, Provider Data/Health Insurance and Retail Pharmacy. 

·         Comprehensive knowledge of Software Development Life Cycle (SDLC), with a thorough understanding of various phases, such as Requirement Gathering, Analysis/Design, Development and Testing. 

·         Extensive experience in gathering, managing and documenting business and functional requirements, communicating effectively with upper management, business owners and developers.

                              

Professional Experience

Addastaff                                                                                                                                   July 2011  – Present

          Sr. Business Analyst /Project Manager(Contractor), Blue Shield of California
               Develop and manage the internal process of recontracting Blue Shield's entire PPO network onto standardized contracts. Identify provider data and work with senior management to ensure provider data for full mailing meets their requirements.  Update data as necessary. Create and run progress report queries in Access depicting number of contracts and percentage sent by specific insurance products providers are opting into.  Develop queries identifying combined total of individual providers and individual providers within groups in order to depict a true representation of the number of providers in the network. Manage project workplan.  Report to management issues and risks. 

TEKSystems                                                                                                                                 March 2010  – April 2011

          Business Systems Analyst Consultant (Contractor), Pacific Gas & Electric (PG&E)
               Collaborated with business owners & stakeholders to create high level and detail requirement documents for gas and electric mapping software. Partnered with vendor’s consultant to ensure product capabilities meet business requirements.  Performed gap analysis on required functionality and vendor capability.  Served as process advisor/expert and reviewed documentation produced by vendors to ensure compliance with PG&E’s documentation standards.  Contributed to writing a business case presented to executive board for multi-year funding on an enterprise GIS replacement program.  Quickly became familiar with gas & electric utility processes, mapping and SAP technologies.

Blue Cross Blue Shield Association                                                                                                                      Jan.  2008 – March 2010

Senior Project/Business Analyst
Collaborated with cross-functional teams & product stakeholders during product elaboration sessions to identify specific business requirements for the BCBSA's enterprise network-wide provider data repository (PDR) and the online provider directory.  Created use case documents, process flow diagrams and other business requirement artifacts for enhancements to PDR. Identified provider data by running SQL queries joining provider and quality tables for user acceptance testing from PDR's third party vendor extract, for call center and online provider directories. Managed the user acceptance testing process for provider locator website replacement and for provider locator call center implementations.  Delegate test script creation tasks to teammates. Coordinate testers’ schedules and test activities. Report UAT status and high priority defects identified to management.  Collaborated with third party vendor to resolve defects and schedule updates to test environment.  Partnered with business users, stakeholders and technical teams to identify requirements for Blue-networkwide online internal contact directory.

                    

Accenture                                                                                                                                                                              Oct.  2006 – Jan. 2008

Business Analyst Consultant

               Requirement and Test Analyst, Remote Exception Handling. Walgreens
               Created requirement and use case documents from elaboration sessions. Created test conditions and scripts based upon agreed requirements.  Prepared and maintained test data by running detailed SQL queries to extract production data.  Executed test scripts and reported results and defects.  Performed regression testing upon notification of defect resolution.  Offered suggestions for potential improvements and/or enhancements of user interface.

               Business Requirements Analyst, FEP Consumer Directed Health Project. BlueCross Blue Shield Association
               Created requirement and use case documents from elaboration sessions and individual meetings with client SME teams.  Presented information to client and system teams. 
                
          SAP Test Mgmt, North America SAP Financial Implementation, Case NewHolland
               Ensure test documents prepared and uploaded to master repository. Prepare test status reports and metrics to client and senior management.  Coordinate testing activities with client resources.  Maintain work plan.  Follow up with process teams to ensure defect resolution.   

          Tester, Contracting and Pricing System. Endo Pharmaceuticals
               Prepared and executed test scripts for a government contracting web application. Reported and escalated defects when necessary in a timely manner.  Mentor less experienced analysts.  Coordinated testing activities with offshore (India) resources.  Provide status updates and metrics to project leadership and clients.

          Testing and Implementation Support. BlueBank Implementation, CareGain/FiServ
               Supported system integration testing and user acceptance testing efforts. Created test conditions based off of agreed requirements.  Defined test scripts and tested scenarios for large scale federal health care initiative.  Provided testing status to project and client leadership.  Supported the test lead & senior manager as necessary.

                    

Caremark Inc.,                                                                                                                                                                   June 2001 – Oct. 2006

Analyst Application Developer

               Interacted and collaborated/partnered with business owner/SME to determine data needs and to create system documents.  Provided production support and business driven enhancements of Caremark’s web-based Customer Service Systems.  Responded to production problems and work requests by researching issues and correcting programs.  Modified program code in order to meet customer needs, satisfy business and governmental requirements.   Wrote program documentation and unit test plans.  Worked with ITQA to ensure code changes met company standards. Migrated programs into test environments. Identified and extracted production data into test and training regions by writing SQL statements to join tables for desired results.  Coordinated projects with other departments and provided status updates.  Drove the full lifecycle development for application enhancements and patches to participant demographic, prescription history, refill eligibility and financial information related front end and backend programs of Caremark's internal customer service web application.  Engaged with business owner to determine specific technical requirements.  Partnered with DBA and change control teams to ensure company protocols adhered to when scheduling for release.   Coordinated Disaster Recovery exercise for the Customer Service systems team annually from 2002 - 2005. Identified and extracted Medicare D participant data into our test and training regions for customer service training, in preparation for the start of this program.   Lead developer/DBA for internal data driven customer relations/resolution management system.   Provided on-call 24/7 pager support when required. 

                              

Technical Skills Inventory

Methodologies:   RUP, Waterfall, Agile
Software:  HP Quality Center, Requisite Pro, ClearCase, ClearQuest, SAP Solution Manager, WSAD 5.1.2, 
L text
                   editors, Platinum, QMF, SPUFI,  Expiditer(CICS), Serena ChangeMan, HEAT, Microsoft Office, Visio, PowerPoint
Languages:  Java, JSP, XML, JavaScript, HTML, COBOL/CICS, JCL, SQL, IBM utilities
RDBMS:  DB2, Access
Operating Systems:  IBM OS/390 mainframe, Win2k, WinXP, Mac OS X

Education

Computer Career Program Certificate  –   May 2001
DePaul University, Chicago, IL
                                                 
Bachelor of Arts, Mass Communications – May 1997
Winona State University, Winona, MN


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