Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Maya Stanford
Allen, Texas 75001
214-417-9876
maya.stanford@yahoo.com
OBJECTIVE
To contribute to the success of a winning organization by leveraging my keen eye for detail, comfort working on unstructured problems, excellent analytical skills, and strong interpersonal skills including the ability to build and leverage relationships.
SKILLS
Experienced in SQL, UNIX,, RightAngle(Gas and commodities software), TIES(SolArc Natural Gas software), SNMP, ORACLE, Perl, HTML, DOS, RegEx, Personal Training and Nutrition. Also proficient in project management, presentations, client training, UNIX administration, Microsoft Applications (Ms Word, Excel, PowerPoint), shell scripting, troubleshooting, and technical writing. Excellent technical and communication skills.
EDUCATION
May 1997 - LANGSTON UNIVERSITY, Langston, OK
Bachelor of Science in Mathematics
Bachelor of Science in Computer Science
Summa Cum Laude
October 2005 - National Personal Training Institute, Falls Church, VA
Certified Personal Trainer
Certified Nutrition Consultant
EXPERIENCE
March 2006-Sept 2011
Senior Product Support Account Owner
Quality Assurance Analyst
SolArc, Inc. (Trinity Apex), Dallas, TX
-Debug SQL and PowerBuilder plus use product knowledge to investigate and resolve issues
-Create SQL scripts to correct, insert, delete data
-Daily communication with clients to manage and resolve software issues
-Comprehensive regression testing of new and current Natural Gas software functionality
-Document new software functionality and testing for customer use and direction
-Integrate existing customer data into TIES/SNG databases during new software installations
-Provide support and concise communication to customers explaining functionality and processes
-Manage customer meetings for issue status updates, resolutions and customer satisfaction (at client site and via teleconferences)
-Facilitate issue resolution and prioritization in software releases with development team
Support Account Owner
SolArc, Inc., Tulsa, OK
-Liaison between company and customer to ensure customer needs were fully understood; resulting in a high level of customer satisfaction
-Received, logged and managed customer support issues on RightAngle software
-Used SQL, PowerBuilder, and product knowledge to investigate and resolve issues
-Wrote scripts to fix damaged data and apply to client database environments
-Comprehensive testing of new product releases against the customer's business scenarios and custom functionality
-Maintained a close working relationships with customers and organized site visits
February 2004-April 2005
Customer Support Engineer/InfoVista Certified Professional (IVCP)
InfoVista Corporation, Herndon, VA
-Worked with customers on the phone and through email to help resolve problems or questions about our software
-Maintained UNIX and Windows systems
-Recreated customer software issues in the lab for troubleshooting and resolution
-Proactively contacted customers to address any questions they had about our products
-Maintained customer issue resolution deadlines and coordinated project plans
-Wrote technical documentation for delivery to customers on troubleshooting issues and software installations/upgrades
August 2000-August 2002
Professional Services Engineer/Pre-sales Engineer/Trainer
WatchMark Corporation, Richardson, TX
-Provided technical expertise on sales calls and meetings with potential customers
-Performed product demonstrations to potential customers on the various aspects of our software
-Taught user and administration training on the functionality of WatchMark's network monitoring software
-Wrote technical documentation and test plans on administration and troubleshooting techniques of our software
-Performed customized WatchMark product installations onsite and remotely
-Wrote software code to analyze network data (using regular expression pattern matching) and generate necessary associated tasks
-Performed Oracle Database queries to test the accuracy of our software parses and data insertions
-Performed standardized operating system installations
-Performed quality assurance tests on new software features
March 1999-August 2000
UNIX Systems Administrator/Systems Engineer
InfoSpace, Inc., Allen, TX
-Primary contact to resolve customer oriented issues on several production systems
-Worked very closely with Customer Care to insure customer satisfaction
-Performed customized operating system installations
-Installed, upgraded, and performed pre-production testing on company developed software
-Developed and maintained backup schedule using Sun's NetBackup software
-Regularly tested the integrity of system backups
-Quota implementation research and testing
August 1997-March 1999
UNIX Systems Administrator (Secret Security Clearance)
Raytheon Systems Company, Plano, TX
-Contact for System Disaster Recovery
-Performed standard and custom operating system installations
-Configured NIS masters and slaves
-Installed and configured hardware and software packages
-Monitored and maintained daily backups of data
-Troubleshooter of UNIX printing problems
-Set up new accounts for users
-Provided secondary assistance with file server maintenance
-Collaborated in creation of Disaster Recovery Standards Document
Download Resume Format
Maya Stanford
Allen, Texas 75001
214-417-9876
maya.stanford@yahoo.com
OBJECTIVE
To contribute to the success of a winning organization by leveraging my keen eye for detail, comfort working on unstructured problems, excellent analytical skills, and strong interpersonal skills including the ability to build and leverage relationships.
SKILLS
Experienced in SQL, UNIX,, RightAngle(Gas and commodities software), TIES(SolArc Natural Gas software), SNMP, ORACLE, Perl, HTML, DOS, RegEx, Personal Training and Nutrition. Also proficient in project management, presentations, client training, UNIX administration, Microsoft Applications (Ms Word, Excel, PowerPoint), shell scripting, troubleshooting, and technical writing. Excellent technical and communication skills.
EDUCATION
May 1997 - LANGSTON UNIVERSITY, Langston, OK
Bachelor of Science in Mathematics
Bachelor of Science in Computer Science
Summa Cum Laude
October 2005 - National Personal Training Institute, Falls Church, VA
Certified Personal Trainer
Certified Nutrition Consultant
EXPERIENCE
March 2006-Sept 2011
Senior Product Support Account Owner
Quality Assurance Analyst
SolArc, Inc. (Trinity Apex), Dallas, TX
-Debug SQL and PowerBuilder plus use product knowledge to investigate and resolve issues
-Create SQL scripts to correct, insert, delete data
-Daily communication with clients to manage and resolve software issues
-Comprehensive regression testing of new and current Natural Gas software functionality
-Document new software functionality and testing for customer use and direction
-Integrate existing customer data into TIES/SNG databases during new software installations
-Provide support and concise communication to customers explaining functionality and processes
-Manage customer meetings for issue status updates, resolutions and customer satisfaction (at client site and via teleconferences)
-Facilitate issue resolution and prioritization in software releases with development team
Support Account Owner
SolArc, Inc., Tulsa, OK
-Liaison between company and customer to ensure customer needs were fully understood; resulting in a high level of customer satisfaction
-Received, logged and managed customer support issues on RightAngle software
-Used SQL, PowerBuilder, and product knowledge to investigate and resolve issues
-Wrote scripts to fix damaged data and apply to client database environments
-Comprehensive testing of new product releases against the customer's business scenarios and custom functionality
-Maintained a close working relationships with customers and organized site visits
February 2004-April 2005
Customer Support Engineer/InfoVista Certified Professional (IVCP)
InfoVista Corporation, Herndon, VA
-Worked with customers on the phone and through email to help resolve problems or questions about our software
-Maintained UNIX and Windows systems
-Recreated customer software issues in the lab for troubleshooting and resolution
-Proactively contacted customers to address any questions they had about our products
-Maintained customer issue resolution deadlines and coordinated project plans
-Wrote technical documentation for delivery to customers on troubleshooting issues and software installations/upgrades
August 2000-August 2002
Professional Services Engineer/Pre-sales Engineer/Trainer
WatchMark Corporation, Richardson, TX
-Provided technical expertise on sales calls and meetings with potential customers
-Performed product demonstrations to potential customers on the various aspects of our software
-Taught user and administration training on the functionality of WatchMark's network monitoring software
-Wrote technical documentation and test plans on administration and troubleshooting techniques of our software
-Performed customized WatchMark product installations onsite and remotely
-Wrote software code to analyze network data (using regular expression pattern matching) and generate necessary associated tasks
-Performed Oracle Database queries to test the accuracy of our software parses and data insertions
-Performed standardized operating system installations
-Performed quality assurance tests on new software features
March 1999-August 2000
UNIX Systems Administrator/Systems Engineer
InfoSpace, Inc., Allen, TX
-Primary contact to resolve customer oriented issues on several production systems
-Worked very closely with Customer Care to insure customer satisfaction
-Performed customized operating system installations
-Installed, upgraded, and performed pre-production testing on company developed software
-Developed and maintained backup schedule using Sun's NetBackup software
-Regularly tested the integrity of system backups
-Quota implementation research and testing
August 1997-March 1999
UNIX Systems Administrator (Secret Security Clearance)
Raytheon Systems Company, Plano, TX
-Contact for System Disaster Recovery
-Performed standard and custom operating system installations
-Configured NIS masters and slaves
-Installed and configured hardware and software packages
-Monitored and maintained daily backups of data
-Troubleshooter of UNIX printing problems
-Set up new accounts for users
-Provided secondary assistance with file server maintenance
-Collaborated in creation of Disaster Recovery Standards Document
Download Resume Format
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