Senior Operations Specialist Sample Resume Format in Word Free Download -->

Senior Operations Specialist Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Rowan Croce
309 Lake Grove Ave  l  Grand Rapids, MI 49001 l  (616) 570–9876  l
Accomplished professional seeking advancement in the technology services industry through strong technical abilities and operational skills
Salem State University                                                                                                             Salem, Massachusetts
School of Human Services
Bachelor of Arts: Educational Studies
Graduated: May 2000

Work Experience
Staples Inc. Corporate Headquarters                                                                                      Framingham, Massachusetts
Senior Operations Specialist – Staples Tech Services Program                                                       November 2009 present
²  Provide high level remote computer support to retail store technicians.
²  Developed and implemented policies and procedures for 1500+ stores.
²  Act as liaison between vendors and Staples stores on computer repair programs.
²  Assisted in the design, development and implementation of work order system for computer repairs in all US stores.

Staples Inc. Corporate Headquarters                                                                                      Framingham, Massachusetts
Operations Specialist – Staples Tech Services Program                                                              June 2007 November 2009
²  Developed and maintained operational guidelines for technicians making amendments as necessary.
²  Generated daily reports to provide fast and accurate updates to the field.
²  Trained senior management on various new program initiatives.
²  Reviewed and approved payments to vendors checking for any billing discrepancies.

Staples Inc. Corporate Headquarters                                                                                       Framingham, Massachusetts
District Technician                                                                                                                  January 2001 June 2007
²  Administered and supervised computer repairs and upgrades for eighteen retail stores.
²  Diagnosed computers, processed claims and ordered parts from vendors.
²  Drove sales and revenue by promoting warranty services.
²  Trained and coached store associates and fellow technicians on diagnostics and troubleshooting procedures.
²  Conducted presentations at district meetings, classroom trainings and special events.  

Staples Inc. – Saugus Retail Store                                                                                        Saugus, Massachusetts
Sales Technician                                                                                                                        September 1994 January 2001
²  Provided high level customer service while educating and recommending technology products.
²  Performed diagnostics and upgrades on computers.
²  Assisted management with resolving customer service issues.

Technical Skills

MS Office Suite including MapPoint and Microsoft Query, Adobe Acrobat, Adobe Designer, BRIO Hyperion, SQL Queries, AS/400, StarTeam, Remedy Help Desk, VMWARE, PC Anywhere, Norton Ghost.
²  A+ Certification
²  Hewlett Packard Accredited Platform Specialist
²  Staples Tom Stemberg Award, 2009
²  Staples TeamCare Award Nominee, 2007

Download Resume Format 


Post a Comment

Resumes By Categories

1-5 Years Experienced CV 10-15 Years Experienced CV 10th Standard 12th Standard CV 15-20 Years Experienced CV 20-25 Years Experienced CV 30+ Years Experienced CV 5-10 Years Experienced CV Accounts CV Aeronautical CV Automobile Engineer B Com CV B Pharma CV B.Tech CV BA CV BA Philosophy CV Banking CV BBA CV BCA CV BDS CV Beautiful CV Bio Technology CV BMS CV BPO Call Center CV BSC CV BSC IT CV Business Analyst CV CA CV Cashier CV CEO CV CFA CV Chemical CV Civil Engineering CV Commercial CV Cook CV Cover Letter for Resume CS CV D Pharma CV Diploma CV Doctor CV draff Economist CV Electrical CV Electronics CV Engineer CV Fashion Designer CV Films CV Finance CV Foreign Resume Format Fresher CV GM CV Hotel Management Housekeeping CV HR CV ICWAI CV Import Export CV Instrumentation CV Insurance CV IT CV ITI CV journalist CV LLB CV M Com CV M Pharma CV M Phil CV M Sc Computer Science CV M Tech CV M.Tech MA CV Manager CV Marketing CV Mass Communication CV MBA CV MBA Event Management MBA Finance MBA Hospitality CV MBA HR CV MBA IB cv MBA Marketing MBA Production MBA Quality MBA SCM CV MBA System MCA CV Mechanical CV Medical Representative CV Mining CV MMS CV MSC CV Over 25 Years Experienced CV Paint Technology CV Pharmacy CV Phd CV Philosophy CV Project Manager CV Psychology CV Purchase CV Quality Engineer Real Estate CV SAP ABAP CV SAP Basis SAP BI CV SAP BO CV SAP CRM CV SAP CV SAP FICO CV SAP HR CV SAP MM CV SAP PP CV SAP SD CV SAP Security Six Sigma CV Special Resume System Administrator CV Teacher CV Textile CV Treasury CV USA Resume Web Designer CV