Senior Operations Specialist Sample Resume Format in Word Free Download -->

Senior Operations Specialist Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Rowan Croce
309 Lake Grove Ave  l  Grand Rapids, MI 49001 l  (616) 570–9876  l  rowan@gmail.com
Objective
Accomplished professional seeking advancement in the technology services industry through strong technical abilities and operational skills
Education
Salem State University                                                                                                             Salem, Massachusetts
School of Human Services
Bachelor of Arts: Educational Studies
Graduated: May 2000

Work Experience
Staples Inc. Corporate Headquarters                                                                                      Framingham, Massachusetts
Senior Operations Specialist – Staples Tech Services Program                                                       November 2009 –present
²  Provide high level remote computer support to retail store technicians.
²  Developed and implemented policies and procedures for 1500+ stores.
²  Act as liaison between vendors and Staples stores on computer repair programs.
²  Assisted in the design, development and implementation of work order system for computer repairs in all US stores.


Staples Inc. Corporate Headquarters                                                                                      Framingham, Massachusetts
Operations Specialist – Staples Tech Services Program                                                              June 2007– November 2009
²  Developed and maintained operational guidelines for technicians making amendments as necessary.
²  Generated daily reports to provide fast and accurate updates to the field.
²  Trained senior management on various new program initiatives.
²  Reviewed and approved payments to vendors checking for any billing discrepancies.


Staples Inc. Corporate Headquarters                                                                                       Framingham, Massachusetts
District Technician                                                                                                                  January 2001 – June 2007
²  Administered and supervised computer repairs and upgrades for eighteen retail stores.
²  Diagnosed computers, processed claims and ordered parts from vendors.
²  Drove sales and revenue by promoting warranty services.
²  Trained and coached store associates and fellow technicians on diagnostics and troubleshooting procedures.
²  Conducted presentations at district meetings, classroom trainings and special events.  


Staples Inc. – Saugus Retail Store                                                                                        Saugus, Massachusetts
Sales Technician                                                                                                                        September 1994 – January 2001
²  Provided high level customer service while educating and recommending technology products.
²  Performed diagnostics and upgrades on computers.
²  Assisted management with resolving customer service issues.


Technical Skills

MS Office Suite including MapPoint and Microsoft Query, Adobe Acrobat, Adobe Designer, BRIO Hyperion, SQL Queries, AS/400, StarTeam, Remedy Help Desk, VMWARE, PC Anywhere, Norton Ghost.
Certifications
²  A+ Certification
²  Hewlett Packard Accredited Platform Specialist
Accolades
²  Staples Tom Stemberg Award, 2009
²  Staples TeamCare Award Nominee, 2007


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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