Senior Helpdesk Technician Sample Resume Format in Word Free Download -->

Senior Helpdesk Technician Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Sofia Hoover
309 Gulf DrGretna, LA 70001  (850) 543-9876 sofia.hoover@live.com

Objective
Senior Helpdesk Technician

Employment
8/2002–8/2006: Communications Computer Systems Operator
United States Air Force, Eglin AFB
Network Administrator (PC LAN)
-          Installed, configured, operated and maintained: network user applications; print, file, backup, and mail servers; company trouble ticket system and its database; server and client operating systems.
-          Maintained approximately 16,000 user accounts, 20,000 computers and 2,000 printers in Microsoft Active Directory in addition.
Information Security Officer
-          Ensured all 374 network devices consisting of computers, printers, and print servers were patched and secured according to instruction.
-          Authorizing official for new equipment.
-          Ensured users complied with network security regulations.
Senior Webmaster
-          Installed, configured, operated and maintained unclassified and classified web-servers, media servers, and mass recall paging server.
-          Designed, updated and maintained all core web-sites and web-applications.
-          Provided technical support to hundreds of subordinate webmasters.
-          Fulfilled all customer requests—modifications, updates, deletions, creations, and coding error resolution.
Desktop Support Technician (Small Computers/Distinguished Visitor Support)
-          Acted as final tier of support for all software and hardware problems relating to desktop computers, printers and peripherals to over 20,000 customers.
-          Provided 24/7 support to all distinguished visitors and high-ranking officials.
-          Responsible for planning, implementing, and supporting miscellaneous IT needs, such as conferences, exercises, and temporary work sites.





Helpdesk Technician
-          First line of resolution and primary point of contact for communications, software and hardware failures.
-          Recorded, tracked and closed all reported communications and computer system problems within defined response time.
12/2006–8/2007: In-Store Firedog Technician
Circuit City, Chico CA
-          Provided repair, installation and assistance services for customers.
-          Sold computers, peripherals, cameras, and services to customers.

Education
Butte-Glenn Community College
Associates of Science in Computer Information Systems

Related Course Work
Microsoft MCSA
Cisco CCNA
CompTIAA+

Qualifications
Microsoft Certified Professional (MCP)
Windows XP/Vista/7, Linux, and UNIX
Cisco VPN Concentrators, Routers, and Switches
Active Directory, Exchange Server,VeritasNetbackup, Tivoli
Wireless Networking
C++, C#, Java, HAL, ASP, and HTML

References
Available upon request.


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