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Danna Ashley
309 Lakewood Court Park
Forest , IL 60001
(773) 972-1230 Cell(708) 748-9876
Home
Email: danna@hotmail.com
EDUCATION
NAME OF COLLEGE OR UNIVERSITY, B.S., Computer Science, Tennessee State
University Nashville , TN
Summary of Experience
Extensive Computer Support experience in IT healthcare companies. Background in technical support of all Microsoft windows operating systems, IBM Compatible PC’s, Microsoft Servers, Cisco routers, Unix
Systems, Thin Clients Novell Netware 4X. MS
Office Suite 95/97/2000/XP/2003/2007/2010, Lotus Notes, ccMail, ccMobile, QA
v3.1/Remedy v3.2, MagicTSD, SMS Invision, Rumba Cerner system, Q-Wiz, FMIS
system, NDC Pharmacy, Active Directory/Group Policy, VMWare, MS SQL Server.
TCP/IP, WINS/DNS/DHCP, Norton Ghost, Imaging, Black Berries, Printers,
Switches, Routers & Raid. Remote Dameware. MCSE and Advanced Windows
XP training course. Adobe, Mapping, Flashing. Wireless setup. Numara-Track-IT
and Biz-Hub Scanners and a Project Leader.
3/2007 to 3/2011 Stroger Hospital Cook County Chicago , Illinois
Senior
Desktop Support-Technology Consortium Group consultant
¨
Responsible for PC Support of Stroger Hospital Hektoen Building Administration Building
¨
Liaison for projects, installations, equipment
rollouts and daily work schedule.
¨
Created computer images using Acronis and Ghost
software.
¨
Configured Wyse terminals for DHCP and flash memory
control
¨
Responsible for PC installations and application
project implementations.
¨
Provided PC support and technical resolutions both
Software / Hardware.
¨
Responsible for installation of Emergency Room and
Pharmacy software.
¨
Supported VPN end-users.
¨
Lead WYSE Terminal installation project for Desktop
Team.
¨
Provided Technical Support and Training to the
end-user.
¨
Involved in move and computer installations from old
Cook County Hospital Stroger Hospital
¨
Supported
Webinars throughout the Cook
County
3/2000 to 1/2006 Stroger Hospital Cook County Chicago , Illinois
Desktop Support/Helpdesk-Foster
Group consultant
¨
Responsible for PC Support of Stroger Hospital Hektoen Building Administration Building
¨
Liaison for projects, installations, equipment
rollouts and daily work schedule.
¨
Created computer images using Acronis and Ghost
software.
¨
Configured Wyse terminals for DHCP and flash memory
control
¨
Responsible for PC installations and application
project implementations.
¨
Provided Phone support
12/97 – 3/2000 University of Chicago/MCIS Chicago ,
Illinois
Systems Analyst
III
¨
Implemented I.S. departmental projects and rollouts.
¨
Provided computer equipment evaluations / quotes for
Hospital departments
¨
Team player and maintains a positive working
relationship with clients.
¨
Provided phone support including setting up
end-users in Active Directory. Lead Help Desk and Desktop support
6/95 – 12/97 University of Chicago/MCIS Chicago ,
Illinois
Medical Records
Technician II
¨
Coordinated the release of highly confidential patient data
¨
Utilized MS Access data base to track patient data and insurance
information
¨
Conducted reviews for the hospital which involved patient account
information
¨
Troubleshoot hardware devices
6/95 – 8/95 Dial Corporation, Montgomery, Illinois
Internship
¨
Provided Tech support for the engineering department
¨
Installation
of hardware and software
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