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Synopsis

Technology leader experienced in designing, building and deploying scalable business Software applications and complex network infrastructures in distributed environments and geographically dispersed organizations; proven record of success in building highly efficient CRM, ERP, Supply Chain, Asset Management, Order Processing/Fulfillment and e-Commerce applications for the Telecommunications, Advertising, Manufacturing, Transportation, and Pharmaceutical industries.  Hands-on Operations experience in Warehousing, Inventory Management, Logistics, Order Management and Customer Service in manufacturing, distribution, commerce and transactional environments. 

Strong background in Microsoft based server products and technologies. Led multiple teams in both Agile and traditional Waterfall environments, delivering multi-million dollar projects on time and within budget; accomplished team builder and problem solver; knowledgeable in the intricacies of communication between technical and business personnel, vendors, and customers; experienced in recruiting, developing, motivating, retaining technical staff and structuring teams that deliver results.

Proven record of profitability in entrepreneurial ventures: founder of TimeReporting.com and Internet Career Exchange.

Professional Experience

PICS Telecom Corporation                                                                          2008-Present

Chief Information Officer

As Chief Information Officer for a leading provider of Equipment and Investment Recovery services for the Telecommunications industry, I spearheaded the successful execution of a complete IT renovation project expanding across the United States, Mexico, Europe and China. 

By providing the strategic planning and leadership required for the implementation of this ambitious project, I directed and managed the development and implementation of a robust and cost effective open-source web-based .net CRM and ERP system; introduced state-of-the-art technologies such as servers and desktops virtualization, MPLS networks, and a multitude of Windows CE mobile applications; full implementation and deployment of Microsoft SharePoint and Document Management System.   In addition, in my extended COO responsibilities, I worked closely with the CEO and the CFO to develop the operational procedures and workflows for Warehousing, Inventory Management and Order Fulfillment to support the company global expansions plan. The execution of this challenging automation and network implementation plan, has allowed PICS to obtain a worldwide 25% operations labor reduction and an estimated 25% system performance and quality increase, thus positioning the company for doubling revenue and sales within the next 3 years.

Currently designing the PICS Disaster Recovery and Cloud Implementation Plan.

NewWave Consulting Group, Inc.                                                                     1992-2008

Vice President of Information Technology

Co-founded and managed a successful $10M/year technology service provider that delivered custom applications development, virtualization, network infrastructure solutions, business continuity planning and recovery, small business server implementations, staffing and project management using Agile/Scrum methodology.

Created, designed, and implemented TimeReporting.com, a low-impact, low-cost application service and product solution supporting the collection, monitoring/tracking, analysis, and management of employee time. TimeReporting.com is currently used by companies such as ChoiceOne Communications, with over 1,500 employees; the Bank of China; and Open Prime, a division of Citibank Corporation.

·         Managed, directed, and delivered multiple large-scale projects on time and under budget; designed and supported all technology and custom applications development.

·         Wrote NewWave Consulting Group contracts, proposals, and service-level agreements for private and government contract bids.

·         Oversaw the integration of numerous web sites and web-based system applications for the e-commerce, warehousing, entertainment, and travel industries.

·         Led the development and implementation of the Internet Career Exchange (ICE), recognized by the Rochester Democrat & Chronicle, the Rochester Business Journal, and Electronic Business Industry magazine as one of the most innovative web sites of the year.

·         NewWave’s most recent clients have included:

Screenvision, Inc.

Led the design, implementation and execution of the ERP, Order Management and Fulfillment System for Screenvision, Inc., leader in digital and analog cinema advertising.  

With sophisticated scheduling, trafficking and reservation functions, the 2-year multi-million-dollar project included the redesign of business processes and implementation of new system and order management workflows, resulting in improved customer staff efficiency, reduced order processing cycle times, and surpassed customer ROI expectations. Additional interfaces for Great Plains and Siebel were also implemented for the automatic creation of invoices and customer relationship management functions.

With a verifiable revenue increase in excess of 2 million dollars per year, the newly designed digital and analog advertising scheduling engine is currently used by Screenvision, Technicolor, and Kodak to program the EPS (Early Pre-Show) in over 15,000 US theatres.

Genesee & Wyoming Inc.

At GWI—owner/operator of short-line and regional freight railroads in the US, Canada, Australia, and the Netherlands—managed and led multimillion dollar projects for a variety of executive, managerial, and operation systems in the company’s transportation and technology departments, including implementation of several federal railroad-compliant business and financial applications.

Provided additional staffing services, third-party vendor and outsourcing proposal evaluations. Mentoring, and training of internal IT personnel in a variety of Microsoft technologies and software applications, including Great Plains, Exchange and Messaging Systems, SQL, OLAP and Reporting Services. 

Sentry Group, Inc.

Led the design and implementation of Sentry’s most critical application dbSafePRO; architected the technology and interfaces required to completely automate the manufacturing line of the newly introduced fire retardant safes with electronic combinations. Working side by side with other vendors and suppliers such as Informatica ECS, and introducing sophisticated tools such as Combination Dial-Out Machines, In-Line Electronic Board Testers and Barcode Readers, the NewWave Consulting Group team was able to completely automate the production line while entirely eliminating the need of manual data-entry into the company ERP system.  The automation project tripled Sentry's Fire Resistant Safes production in less than four months.

Due to the success of the manufacturing automation project, the Sentry Group has subsequently engaged the services of NewWave Consulting Group and Informatica ECS again, to design and implement a new CRM system which is currently used by Sentry’s Customer Support department; in addition to traditional CRM functions, the application interfaces with the company’s ERP system and it allows for the secured retrieval of the safes default electronic and dial out combinations as well as the issuing of duplicate keys. 

Ronald McDonald House of Charities

Designed the Ronald McDonald House of Charities local and wide area network; created and implemented RMHC Windows domains, group policies and related connectivity and integration with the systems and network at the Golisano Children Center at Rochester Strong Memorial Hospital.

CPU, Inc.        1987-1992

Senior Application Consultant

Over the course of my five years as consultant at CPU, Inc. I acted as project manager, liaison and developer, and I participated in the writing of proposals, SLAs and bids for projects totaling several million dollars.

·         Provided customer service, technical support and project management for sales presentations and company services

·         Provided software development and consulting services to Frontier Communications of Rochester and many of its subsidiaries; managed the development of some of their most mission critical applications such as the Customer Billing System and Trouble Ticketing System

·         Identified and defined the best solutions to leverage customers’ infrastructures by integrating and interfacing with existing information system applications.

·         Coordinated and managed numerous consulting and development teams at various sites dedicated to the design and implementation of new software application systems and network infrastructures.

Health Designs, Inc. 1986-1987

Programmer and DBA

Designed and implemented a DB IV database management system that stored chemical compositions and monitored carcinogenic levels of all drugs approved by the US Food and Drug Administration. (Project was cancelled when government funding ended 6 months later.)

Technical Expertise

Operating Systems and Servers

Professional experience in the installation, configuration, and administration of Windows operating systems, servers, and Active Directory (NT, 2000, 2003, 2008), including the installation and administration of Microsoft Exchange (2000, 2003, 2007), MS-SQL (7.0, 2000, 2005, 2008), ISA (2000, 2004, 2006, 2010), DNS, IIS, and DHCP.  Hands-on experience in designing and implementing solutions using Windows Storage, SAN, NAS, Hyper-V, virtual servers, and VM-Ware, including ESX 3.5 and vSphere.

Programming and Development

Professional experience in structured and object-oriented languages using C#, VB.NET, ASP.NET, Win CE, VB6, SQL/PL, ADO.NET, OLAP, SQL analysis services, and Business Objects/Crystal Reports. Experienced in modeling language (UML), applications workflow architecture, and Agile/Scrum.

Networking and Security

Experienced with IP internetworking, LAN, WAN, IP-VPN and MPLS routing protocols; firewalls (CISCO, WatchGuard, Microsoft ISA); administration of Windows domains, web, mail, and ftp servers.

Application Systems

Experienced in the installation and interfacing of Microsoft CRM, Great Plains, and Commerce Server; and end-user-level experience with SAP, Siebel, and Salesforce.com.

Education

St. John Fisher College of Rochester, New York – 1987

• Bachelor of Science in Computer Science and Mathematics

Additional Information

• Willing to travel nationally and internationally
• Willing to relocate
• Bilingual (Native Italian and English)

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