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Senior Account Manager Sample Resume Format in Word Free Download

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Maya  Charme
309 Cooper Hawk Drive
Coatesville, PA 19001
(610) 384-9876 (home)
(610) 930-1230 (cell)
maya@yahoo.com



SUMMARY OF QUALIFICATIONS:
Project and account management experience, high level customer service call center (GE Plastics) and technical background with the ability to multi-task various assignments. Focus on commitment to quality, meeting deliverables and execution while providing superior follow-up to action items. Knowledge of internet marketing/Search Engine Optimization (SEO), Paid Search (PPC), Taxonomy, basic 
L and various programs such as:  Vista Windows 7, Excel, Outlook, Word, PowerPoint and Lotus Notes.
EXPERIENCE:
KUMA Interactive, Lenox, MA (11/2010-Present; Project-Based from home)
Search Marketing Account Manager 
  • Daily management of Google, Bing & Facebook accounts for our clients (i.e. Energy, Education, Pharmaceutical and Charitable Organizations).
  • Generate custom reports as needed utilizing the various Google tools (Display and Search).
  • Distinguish between the top performing keywords and ‘red flag’ (higher cost) terms and adjust the CPC based on these reports as needed. Monitor their progress closely each week and report on increase/decrease in traffic, conversions and cost.
  • Create, edit and upload new and existing campaigns utilizing Google Editor.
  • Establish new campaigns in Bing and Facebook and generate reports as needed.
  • Provide keyword research and write creative ad copy based on conversion pages.
  • Stay abreast of recent Search Marketing trends (Planet Ocean, SearchEngineNews.com, Search Engine Watch, ClickZ, etc.)

QVC, West Chester, PA (9/2006 – Present)
Metadata Asset Administrator-Taxonomy & Systems
  • Classify all on-air and on-line products within the Corporate Product Classification (CPC) structure.
  • Implement class changes utilizing the web site drill-down and left navigation.
  • Collaborates with QVC.com team to develop effective website promotions through creation of search queries and strategies. Also works with same team to obtain all relevant information to coordinate setup of product(s) on QVC.com site (groupings, categories, adding vendors, adding manufacturers, new brands, etc). 
  • Proactively contacts other departments or vendors to ensure that all information is accurate and up to date.
  • Recommends attributes/features schemes in collaboration with Sr. Prod Administrators.
  • Maintains schemes and normalized data, and researches and collects attributes data for products.
  • Leads and proactively performs reviews of the web site for classification errors, missing images, etc.
  • Makes corrections and changes to product detail and classification on the web via the timely administration of various mailboxes.
  • Maintains updated Procedures for tasks performed.
  • Participates in rotating on-call service with other Product Administrators and Managers.

Online Marketing Coordinator (11/2004 – 8/2006)
  • Project managed all deliverables associated with Natural Search Optimization (NSO) and worked closely with cross-functional team members (HTML, Legal, Copywriters).
  • Wrote meta tags, titles & descriptions and provided keyword phrases to support NSO.
  • Managed the entire PPC campaigns in Google, Yahoo and MSN interfaces including all reporting functionality while maintaining strong relationships with their management teams.
  • Wrote and edited copy for online ads and linked keywords to the appropriate product(s) URLs/Landing Pages.
  • Provided suggestions and feedback for site page changes while working closely with cross-functional teams to help promote our products through online marketing initiatives.
  • Utilized SEO tools to determine search behavior, which keywords were being searched upon, keyword selection, current trends, etc.

KUMA Interactive, Lenox, MA (12/2002 - 9/2004)
Senior Account Manager
  • Project managed and assisted with all aspects of Search Engine Marketing (Organic, Pay-Per-Click, Usability and Web Reporting Analytics) for high-level clients within various industries (i.e. Travel, Automotive, Pharmaceutical, etc.).
  • Managed and supported the strategy of details for each client, multi-tasked various deliverables and kept track of all sign-off dates and timelines. 
  • Customer service contact for all clients with regards to pending action items and follow-up.
Wave Systems Corporation, Lee, MA (7/1999 - 12/2000)
Lead Customer Analyst
  • Managed all aspects of a developing customer service call center and new product launch within an e-commerce start-up environment.
  • Met all deadlines, implemented pending tasks, created customer history documentation and maintained accountability for the entire department.
  • Project lead for all testing, installations and development of technical user manuals for customers.
  • Implemented 100% customer response-time to uphold Mission Statement.
  • Coordinated the demo testing of new software releases on a monthly basis with accompanying status reports.
  • Assisted with development of Call Escalation process for Lotus Notes database.
  • Served as liaison for the investor community.

John Deere & Company, Kansas City, MO (10/1998 - 6/1999)
Marketing Coordinator
  • Provided superior customer service and marketing support to ensure that communication between the manufacturing plants and the Kansas City branch were met with regards to sales distribution of John Deere equipment.
  • Liaison between the factories, territory managers and dealers.
  • Generated various status reports for weekly estimates within Marketing Department.
  • Worked closely with the Marketing Manager and helped facilitate the ordering, forecasting and maintaining of inventory each quarter.
GE Plastics, Pittsfield, MA (6/1997 - 9/1998)
Customer Service Representative
  • Main point of contact with GE customers and account managers to promote the highest level of customer service and response time.
  • Managed one of GE's major multi-million dollar accounts as their primary contact for scheduling and delivering GE’s material via rail cars on a weekly basis.
  • Worked closely with the Logistics team to ensure on-time delivery of all material for customer accounts.
  • Continued to build strong customer relationships to help promote the future growth and commitment to quality while working within a team environment.
Wave Systems Corporation, Lee, MA (9/1995 - 5/1997)
Customer Service – Temporary Position
  • Provided support for new Customer Service team and assisted with technical issues, customer inquiries and general questions about Wave's hardware & software beta test products.
  • Serviced client accounts, responded to customers promptly and handled multiple investor inquiries to maintain strong relationships.
EDUCATION
Emerson College - Boston, MA 
Bachelors Degree, Marketing/Communication
Minor: Computer Science

Berkshire Community College - Pittsfield, MA
Associates Degree, Liberal Arts/Business


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