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Bella Gibson

309 Walnut Hill Drive

² Duncan, OK 73001

² (580) 252-9876

² E-Mail: gibson.briella@cableone.net

Summary

Accomplished Senior Information Systems professional with 20+ years experience in Computer Operations, Technical and Help Desk support.  The past7 years working in the banking industry managing an IT department utilizing Novell IT Infrastructure, Open Enterprise Servers, Groupwise, and Zenworks.  Developed and maintained LAN\WAN utilizing a mix of copper and fiber networks for multiple locations state wide.  Provide support Jack Henry Banking’s CIF 20/20 core system, 4Sight Item Imaging, Check 21 Solutions, Synergy and other JHA Products.

Proven ability to build and lead successful IT organizations. Solid reputation for productivity, complex problem resolution and professionalism.  Adept at all aspects of department management, including staffing, budget forecast & management, project management, planning and coordination of inter-disciplinary teams.

PROFESSIONAL EXPERIENCE

AVP, Network and Security Manager			Aug 2007 – Present
First Bank & Trust Co.	¶  Duncan Ok

Responsible for managing and providing security and policies for information systems and facilities, develop overall strategic goals for the bank’s security system, network system, phone systems and users of each system.

·  Act as a liaison between Bank personnel and law enforcement authorities when responding to robberies or other crimes; administers security devices; identify, analyze, and control existing and potential security risk; and provide security and safety training, support and guidance to all Bank personnel. 

·  Research and review new technology software and hardware, and other processes that apply to all areas of the bank. 

·  Responsible for the oversight and administration of all Bank properties, facilities, office service operations, network computer systems and maintenance. 

·  Develop brief, and plan companywide technology, security and facilities budget requirements and insure adherence to departmental budgetary guidelines.

•  Performs direct supervisory duties of assigned department staff, (MIS Network, Courier and Facilities) coordinates staff for coverage in assigned areas of the department.

•  Works closely with Senior Management, vendors, contractors and government agencies regarding the placement, expansion, renovation of Bank facilities.

•  Prioritize workloads, schedule upgrades/enhancements for software and hardware applications.

•  Oversee the management of the company Help Desk Application and Intranet site.

•  Develop and maintain service schedules for Network Equipment, Security devices, Vaults and other associated equipment.

•  Manage and maintain purchasing of supplies for all banking centers.

•  Develop, oversee and implement policies, such as Information Systems Security, Internet, End-User Microcomputer and Disaster Recovery.

•  Document all assessments and ways to mitigate any security vulnerabilities and forward to the Senior Management and Board of Directors when necessary.

Network Administrator / Supervisor			Jan 2005 – Aug 2007
First Bank & Trust Co.	¶  Duncan Ok

Managed and maintained Corporate LAN/WAN, servers, and supervised two help desk technicians for First Bank & Trust Co.

·   Ensured 24/7 network and server availability for ten locations throughout South Central Oklahoma.

•  Troubleshoot and resolve day to day employee workstation and network support calls.

•  Training of MIS Department members, establish and document procedures for setting up software applications and hardware.

•  Prioritize workloads, schedule upgrades/enhancements for software and hardware applications, contribute to budget requirements and research for applicable new software and hardware.

•  Workstation setup and repair. Establish and document procedures and train MIS Department for installing and upgrading software and hardware.

•  Set up, maintain, upgrade and document procedures for Network servers and equipment, such as switches, hubs, routers, etc.

•  Monitor and communicate any abuse of approved policies for both the network and the users to the Network Manager.

•  Manage Intranet Site.  Ensure timely updates, maintenance and the evolution of the site.

•  Document all assessments and ways to mitigate any security vulnerabilities and forward to the SVP, MIS.

•  Develop and maintain network equipment service to include the support logs, user records, all systems diagrams as requested by Network Manager.

•  Phone System Administrator.

Help Desk Lead Technician / Manager			Oct 2002  -  Dec 2003
SUMARIA Systems INC	¶   Tinker AFB

Help Desk Lead for the 72nd Communications Squadron, providing Level I/II Desktop and phone technical support for the Tinker AFB community.

·         Managed 28 onsite technicians providing 24/7 support to over 20,000 users.

·         Achieved highest levels of productivity, handled over average of 1,100 calls per week.

·         Earned solid reputation for resolving complex issues and providing exceptional customer service.

·         Performed Workgroup Manager, Functional System Administrator and Equipment Custodian duties for the Communications Squadron.

·         Analyzed requirements, developed guidelines, polices and procedures and staffed positions.

·         Reviewed and recommend the purchase of desktop computer systems and software.

·         Insure software licenses compliance, accountability and protection for hardware.

·         Provided staff development & training on products, upgrades, & tools utilized by the help desk.

·         Provided follow-up on open support issues & trends.

·         Evaluate performance and tracking statistics making sure SLA’s are targeted.

·         Interface with 3rd Level support & vendors regarding installs, system performance, service requests & maintenance.

Bella Gibson

¶  Page 2

Xpercom Administrator / ITS Help Desk Manager				Jan 1999  -  Oct 2002
LOGIX Communications	¶   Oklahoma City

Xpercom Administrator

²    Jan 2001  -  Oct 2002

Administered a network configuration and inventory management system designed for the telecommunications industry.

·         Maintain current inventories of network resources to port and channel level.

·         Develop network configurations for complex equipment and circuit layout records, using company rules for the assignment of resources.

·         Adding and modifying Xpercom user accounts and Privilege Profiles, database descriptions, passwords, User Defined Attributes (UDAs) and Validation Table entries.

·         Responsible for the ongoing maintenance of the Xpercom database information, as well as responding to Change Requests.

·         Provided user training and responded to enhancement request.

ITS Help Desk Manager

²    Jan 1999  -  Jan 2001

ITS Help Desk Manager for Oklahoma/Dallas Desktop Support; supporting over 400 company employees within the Oklahoma, Missouri, Arkansas, Kansas and North Texas regions.

·        Managed four onsite employees and provided guidance and support for four other IT Services personnel in Texas.

·        Support included;

o   Laptop and desktop PCs repair

o   CAT 5 wiring from CISCO and 3COM switches/hubs to desktop

o   Troubleshoot and configure unique company software compatibility issues in an NT Network environment

o   Work with software and hardware vendors to resolve compatibility and repair issues.

·        Developed guidelines, polices and procedures for Help Desk personnel.

·        Review, recommend and purchase desktop computer systems and software. Insure software licenses compliance, accountability and protection for hardware

Network and Desktop Support Technician			Jun 1998  -  Jan 1999
RHI Consulting	¶   Oklahoma City

·        Network and Desktop Support to on site and off site customers.

·        Provided basic SCO UNIX support for company owned and developed software.

·        Configured routers and switches for deployment to customer locations.

·        Supported offsite customers via telephone and PCAnywhere remote access software.

Bob Gibson

¶  Page 3

Technology Administrator / Network Administrator				Aug 1997  -  Feb 1998
TekSystems	¶   Cincinnati OH

Network Administrator

²    Aug 1997  -  Oct 1997

Network Administrator for the Health Alliance of Greater Cincinnati (a group of six hospitals in the greater Cincinnati area) responsible for;

·        Creating users, print queues, Group / Shared Accounts, Login Scripts, Special Accounts

·        Minor server software maintenance for over 85 servers on a network environment running a mix of Novell 3..x, 4.x and Windows NT

Technology Administrator

²    Oct 1997  -  Feb  1998

Provide technical support for departmental applications running on Novell NetWare and Microsoft NT servers.

·        Work with IS analysts, departmental representatives, and application vendors to provide technical expertise and assistance in the installation, upgrade, and maintenance of application software on Health Alliance servers.

·        Responsible for technical documentation of application, including backup and disaster recovery procedures.

Senior Information Management Specialist			Dec 1996  -  Aug 1997
Computer Data Systems, Inc. , (CDSI)	¶   Scott AFB IL

Performed applications and systems analysis supporting over 13,000 users which requires one on one support while communicating with all levels of the work force to include direct support with the three and four star generals or senior civilian management equivalents.

·        Duties include installing, maintaining, testing, and debugging system software programs, such as Novell Client 32, GroupWise e-mail, MS Office Package 4.2/4.3/95/97, Antivirus Software, Windows 3.x, Windows 95 and Windows NT workstation and associated PC Hardware.

·        Network Management functions to include creating users, print queues, print servers, special accounts and minor server software maintenance on a network environment, running Novell 3.x and 4.x for over 200 servers.

·        Troubleshooting network connectivity utilizing sophisticated line-analyzing equipment.

Senior Information Management Specialist				Aug 1996  -  Dec 1996
FleischmannYeast	¶   Fenton MO

·        Responsible for maintenance and management of an existing Novell 3.x LAN Environment.

·        Performed maintenance of existing LAN and PC hardware, procured new hardware and software, provided end user support and training, installed hardware, software and peripherals, managed user accounts and acted as liaison to other divisions in matters concerning LAN and corporate WAN.

·        Administered CC-Mail e-mail system.

						Bob Gibson			¶  Page 4
Office Small Computer Manager				Dec 1990  -  Aug 1996
U.S. Air Force	¶   Scott AFB

·        Determined office computer system requirements for over thirty personnel. 

·        Developed acquisition strategy within strict budget guidelines. 

·        Installed network cable for tie in with the host LAN Novell 3.x environment as well as installed and configured IBM PC and compatible computer systems with various hardware and software products. 

·        Provided end user support for over 500 users for issues involving LAN connectivity, software, hardware and peripherals. 

·        Performed duties on Novell 3.x network administration similar to work group manager function.

Education and Certifications

• Microsoft Certified Professional (MCP)
• CompTIA A+
• CompTIA Network+
• Aerospace Management Certificate - 45 Semester Hours 
• Completed 48 Semester Hours towards a degree in Computer Science - Business Applications. 

• Security Clearance: 1996 - Top Secret, 2003 – Secret, 2005 – Top Secret

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