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IT Experience
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Industries Served
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Specialization
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Education
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Over 16
years of Enterprise Resource Planning software Implementation, installation and delivery experience
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Total over 17 years of international IT experience
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Manufacturing
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Distribution
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High Technology
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Chemical Industry
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Microelectronics
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Federal Government
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Semiconductor
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Systems Management, Architecture and Design
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SAP Netweaver components ( Portals, XI , BW,
Solution Manager)
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SAP R/3 Basis and SAP Netweaver Infrastructure and
Architecture
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SAP System installation and upgrades
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Business Reengineering
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Technical infrastructure and management
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System Architecture and Design
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Performance optimization
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Systems Integration software
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Project Management
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Masters in Electrical
Engineering
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Bachelor’s in
Electrical
Engineering
· Extensive
training in
Basis and EDI.
· Certified
SAP R/3 ABAP
· Certified
MCSE
· SAP
Netweaver 04s
· Solution
Manager 40
· SAP XI Boot camp
· Management Essentials
· Strategic thinking
· Crisis Management
· Business
Plan
Development
· Change Management
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Summary
Profile
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Mr.
Jayakrishna is currently a manager – SAP basis technologies and Architecture,
IT Infrastructure. He has over 16
years of Systems Management, Administration, Architecture, Engineering,
and implementation experience of enterprise software on multiple platforms
and databases. He is certified in SAP R/3 technologies and brings an
exceptional knowledge of implementing SAP strategy and methodology over a
corporate wide infrastructure. His hands on ERP experience of 15 years includes,
leading/managing the efforts for designing, implementing, and installing the
landscapes for deployment of the SAP
R/3, SAP CRM and ERP2005/ECC6.0, SAP Netweaver 2004s (XI, Portals, BW), along with
Solution Manger over a corporate wide
infrastructure. Mr. Jayakrishna with his rich experience has completed 8-10
full cycle implementations/upgrades over the years and has directed and managed
multiple technical teams and projects leading to many successful
implementations of the SAP R/3, SAP Enterprise, SAPERP60, Netweaver 2004s, SAP
CRM, NWDI and associated monitoring tools. Mr. Jayakrishna has a proven track
of technical management/leadership of many small, medium and large sized
complex SAP technical implementations with many fortune 500 companies. He is
currently the SAP Technology (Basis) / Infrastructure/Architecture Manager and
for a global consulting company in their Systems Hosting division. Mr.
Jayakrishna has been a part of many steering level and IT benchmark
committees and has enabled strategic decisions for many benchmark and
milestone implementations.
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SAP Experience
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CapGemini September 2010 – Present
Operating Systems :
HP-UX/Windows/AIX/Linux
Databases – Oracle/SQL/MaxDB
Specific Role: SAP Basis Technology Manager /
Architect - Hosting Technical
Infrastructure. Responsible for overall strategy, architecture, design, systems
administration and management of basis team deliverables including OS/DB
migrations, strategy, roadmaps, and technical implementation and on boarding
of clients at the hosting center. Responsibilities include installing,
architecting, designing, migrating, managing and maintaining the SAP R/3, SAP
CRM, SAP Netweaver 2004s, ECC 6.0/ERP2005, SCM,PI/XI components, on a 3tier
landscape with multiple application servers for multiple clients in a VM
environment and cloud landscape. Responsibility includes coordinating and
managing projects with offshore Center
of Excellence and on shore resources ensuring timely completion of client
deliverables. Manage disaster recovery systems for installed SAP
landscapes and synchronize them with primary systems.
Manage storage, database, backups and annual restore tests for all SAP hosting clients. Primary client contact and tertiary point of escalation for the technical infrastructure team. Managed and advocated for direct reports, including developing performance feedback, training plans, developing and maintaining professional growth plan. Oversee the development and maintenance of both standard based and client specific procedural documentation like SOP’s, landscape diagrams and build books. Responsible for the client SAP landscape including maintaining the integrity of the applications, developing and enforcing standards, and performing and participating in various process reviews. Ensure delivery process is in line with SLA signed with the client and consistently meet and exceed hosting service levels.
Results: Within
a very short period of time impressed upon customers with technical and
management skills and ensured smooth transition for on boarding customers.
Coordinated and advised Center of Excellence on best practices and procedures
to deliver high quality services
to the Hosting Services customers. Established
procedures for cyclical processing of technical tickets with offshore team. Played
a strategic role in developing system architecture, technical upgrade plans
and subsequent delivery and implementation to hosted clients. Delivered
Service Level reports and KPI’s for the hosted client systems. Promoted a scaleable and strategic SAP
architecture for clients and their hosted environments. Created blue prints
for Center of Excellence process and procedures in the form of standard
operating procedures. Advocated SAP best practices procedures to clients.
Acted as primary escalation point for client and tertiary escalation point
for technical basis and architectural issues. Worked effective with the
client and internal business teams for proposals and delivery issues.
Developed architecture for implementation of SAP CRM 7.0 and ECC 60
landscapes of hosted clients. Participated in procurement of hardware and interfaced
with multiple functional teams for on boarding clients and their processes.
Built strong relationships between cross functional teams and offshore
consultants supporting clients in the SAP Center of Excellence. Partnered with Business and IT stakeholders and influenced technology
solutions for improvement of hosted client systems.
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Analog Devices, USA
August 2001 – July 2010
Operating Systems : HP-UX/Windows
Databases – Oracle/SQL
Specific Role: SAP Basis Systems manager/ Technical Infrastructure
Lead and Architect. Responsible for overall Basis strategy and roadmaps,
upgrade-planning, project management, budgeting and metrics Responsibilities include
installing, architecting, designing, managing and maintaining the SAP R/3,
SAP CRM, SAP Netweaver 2004s, ECC 6.0/ERP2005 components, on a 3tier
landscape with multiple application servers. Provide senior level technical
support and direction for the core SAP R/3/ SAP Netweaver 2004s//MySAP ERP
2005, SAP CRM 4.0 environment along with other integrated systems.
Responsibility includes architecting, system administration of the client
environment over the landscape at various levels and capacities. Responsible
for managing and administering the Enterprise Application and Integration
server hosting WebMethods and interfaces with all ERP clients. Provide
technical support for Integration Projects at the Integration Server and
Enterprise Server level. Designed and
installed a new parallel landscape from conception to completion for implementation
of SAPERP60 and SAP Netweaver 2004s
components for the ESS/MSS HR implementation.
Influenced executive decisions on deployment of enterprise software and
implementation of milestone projects. Performed
configuration at SAP application level for HA scenarios. Manage disaster
recovery systems for all systems in SAP landscape and synchronize them with
primary systems. Manage storage, database, backups and annual restore tests
for all ERP systems. Created and participated in corporate IS/IT benchmark
plans.
Results: Completed
the Go-Live of ERP2005/ECC6.0 alongwith NW2004s components of Portal, BW,
NWDI and XI. Right from conception to completion. Upgraded SAP R/3 and SAP
CRM concurrently, on a single day from 46C to 47 and CRM version 3.0 to CRM 4.0. Upgrade project was
a great success and degree of difficulty was very high as both were
concurrently. Was awarded for excellent planning and execution of these projects. Within a short span of time was awarded for broad comprehension of SAP systems at Analog Devices and providing quick solutions for ERP related problems. Employer satisfaction was 100% on all projects. Gained valuable UNIX skills including building of UNIX systems from scratch. Single handedly designed, installed and technically configured the SAPNetweaver 2004s (Portals, PI, BW and NWDI) along with ERP2005/ECC6.0 for the HR implementation of ESS/MSS. Trained team on various system problem resolution and increased response time for complex problems by team workshops. Instrumental in creating technical documentation of all procedures related to system maintenance and administration of all productive instances. Awarded for outstanding performance as a Infrastructure Systems Manager and providing leadership, and strategic vision to the company. Defined Basis/Security strategy and roadmap. Developed and implemented HA and DR scenarios for the systems at Analog. Influenced key million dollar decisions in deciding software and also recruiting right technical resources for major milestone projects. Led teams for Project Management Methodology and won an award for Project Management Methodology. Promoted as SAP Technical Infrastructure manager. |
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Siemens Business Services
(SBS)– (CRC)
Operating Systems:
Sinix/Windows
Databases: Oracle/SQL
Specific Role: Lead-Technical Operations for the
Customer Response Center of Siemens Business Services. Senior Expert
Consultant-Basis and Systems Engineer/Architect. Responsibilities are
managing and maintaining the SAP R/3 live environments for Siemens
customers and other Siemens
Operating companies . Support in their technical/ SAP basis needs at the
system level and the SAP level. Performed all basis operations including
security and authorizations using activity groups and profile generator.
Responsibility included system administration of the productive client
environment at various levels and capacities.
Level of support encompasses networks and network design, operating
system, database and the SAP R/3 installation, upgrade and post
implementation support. Certified as
MCSE and MCP + Internet. Responsible for managing and administering the
Internet transaction server and its interfaces with all ERP clients. Technical Lead for implementation of e-business projects linking all facets of a
business using MySAP Workplace, Advanced Planning Optimizer, Business
Information Warehouse and Enterprise Buyer Procurement.. Designed landscape
from conception to completion and also configured all systems at the
technical level. Built and designed e-business implementations and also
upgraded SAP/BW/APO installs.
Results: 24X7 support for SBS remote customers. Provided valuable input for Technical
Service Level agreements and proposals. Presentations on upgrade and
technical interfacing led to million dollar contracts. Provided 99% system
availability and created a stable operating environment for customers
internal and external. Awarded for innovative techniques in SAP system
management and remote support.
Customer satisfaction, were 100%. Trained and led a Basis team during
the entire tenure and ensured smooth transition and documentation on all
projects. Promoted to a lead for technical projects. Installed new dimension products like BIW,
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IBM Corporation – Global
Services –ERP Consulting -
Operating Systems: AS400,
S390,AIX
Databases:DB2/Oracle
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IBM Corporation (Server Group - OS/390
Project) Aug 97- March 99
Specific Role: Sr. Basis Consultant. Designed and evolved
procedures for the
Setup
of SAP Transport and Correction systems. Directed the proliferation of SAP
R/3 software from the Integration to the Delivery System and coordinated
synchronization of clients across the landscape. Problem analysis and
determination for all dumps and abends on system and other technical/modular
problems in the installation. Educated client-personnel on the essentials and
basics of many SAP processes. Advised customer on enhancements and
modifications of SAP code. Developed user exits for the EDI team. Designed
and developed small tools in ABAP to remove locks and perform other Basis
functions. Performed a variety of Basis tasks that included security,
profiles, performance monitoring and tuning, and preparation for Going Live
as well as Post – Production. Maintenance of the SAP R/3 installation on the
S/390 . Developed plans for the 3.1H
upgrade on the S/390. Analyzed SAP fixes and client fixes as relevant to the
installation and implemented the same.
Results: Integration system was on an AIX DB2/6000 and the
Consolidation and Delivery Systems on OS/390 DB2/MVS was completed for the
Poughkeepsie Server Division. Identified many problems in the heterogeneous
environment and suggested excellent remedial measures from the IT side. Was
awarded for excellent technical support and know-how on the SAP Product.
Security and authorization for user profiles were automated via
web-applications. Assisted and developed plans for 3.1H migration. Enhanced
procedures for automating importing of transport requests. Problem resolution
provided on almost all areas of SAP R/3. Gained valuable Basis skills on the
OS/390. Project went live on
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Unisource (IBM - client) October
96 – July 97
Specific Role: ABAP/4
programmer/developer. Designed & developed programs and layouts for, the
MM team. Played an active role in migration of the system from 2.2 to 3.0 X
release. Trained client-personnel in the use of SAPSCRIPT and other reporting
tools. Advised customer on enhancements and modifications of SAP code.
Develop user exits for the EDI team. Perform a minimal amount of Basis Tasks
to complement ABAP development. Also
performed some configuration tasks in the SD area.
Results: Completed all development assignments on schedule.
Ensured all supporting documentation as required on this project
(Requirements, Detail Design, Code Documentation, Meeting Minutes, Unit Test)
is complete and of high quality. Established relationships with key client
personnel and delivered timely high quality service. Trained customer
personnel and conducted workshops on programming and SAPSCRIPTS. Identified
key Basis problems during migration from2.2G to 3.0F release. Provided
valuable production support for the systems live on 2.2G. Customer, live on 2.2 F for key
distribution centers. Delivered error free high-quality user exits for the
EDI team. Assisted and developed plans for 3.0F migration. Customer
satisfaction was 100% on the project and valuable technical Basis skills were
gained.
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Stanley Works
(IBM-client) Dec
95 – Oct 96
Specific Role: ABAP/4 programmer/SAP Scripter. Generated necessary
reports using ABAP/4, and designed and developed code for their output
determination forms, especially Packing List, Picking List and Bill of Lading.
Mapped all data from their various legacy systems to SAP and vice versa using
the latest data mapping software RevEng. Duties also included part of Basis
consulting like setting up printers and testing bar coding and other
USA Resume required by customer and also testing Basis setups. Also worked with interfaces and testing them. Developed a standard for documenting interfaces.
Results: First phase of
project has been completed and went live May 1996. 2nd and 3rd
phases went live May 1997. Received Awards for teamwork on the project.
Customer satisfaction was 100 % and quality of work produced was deemed
excellent. First ever implementation of SAP R/3 on a AS/400 machine in
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IBM Corporation –Microelectronics Sept 95 – Dec 95
Specific Role: Mastering the data mapping software RevEng and
writing the user documentation and installation manual. Applying SAP ABAP skills and functional
skills for mapping purposes and making code enhancements.
Results: Users manual and documentation complete in
stipulated time. Received an award for work in RevEng. Provided technical
support to RevEng users and also assisted in the later version of RevEng.
Product successfully being used in most of IBM's SAP Projects, currently used
extensively at the Stanley Works Project.
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Elf Atochem, NA (IBM)
Aug 95 – Dec 95
Specific
Role: ABAP/4 programmer
and SAP Scripter. Worked on report generation and developed, output forms for
purposes of shipping. Also made code enhancements to SAP code to suite
customer specifications.
Results: Successfully completed 3-4-report writing and SAP Script
projects on time. Ensured customer
satisfaction, high quality of work and timely delivery of project. Awarded
for work in project.
Unisys-CDI Corporation-USA
(United States General Services
Administration (Unisys-client) Nov
94 – May 95
Specific Role: LAN Systems Administrator. Maintaining
the LAN System for 4 field offices, of the Federal Government Agency and
performing troubleshooting jobs on the network and individual workstations.
Supported more than 100 users. Duties
also included designing and implementing a plan for swapping old leading edge
machines. (CTOS workstations). Determined appropriate solutions for hardware
and software failures. Installed new/re-configured software to take advantage
of full functionality of environment.
Results: Completed all assigned projects including
re-engineering the clients network in a very short time. Was awarded for
outstanding achievement in LAN administration. Federal Government field
office systems up and running way ahead of allotted time. Network built from
scratch and currently serving more than 100 users.
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Other Professional Experience
Education
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Electrical Engineering Department
Jan 92- Dec 93
Specific Role: Teaching Assistant for the Electrical Machines
Laboratory and theory class.
Results: Taught
undergraduate students the course ' Electrical machines’. Trained students in
using relevant software packages in Electrical Eng. Demonstrated practical
experiments to explain the basics of machines, so as to relate to theory.
Performed administrative duties like conducting and grading exams.
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Power Systems laboratory Jan 92 – Dec 93
Specific Role: Research Assistant in the Power Systems Laboratory.
Results: Gained 2
years of comprehensive experience in a large-scale UNIX environment.
Installed and Tested X-windows programs. Designed and implemented a software
package for calculation of network
matrices and transmission line parameters. Designed and Implemented the Power
Flow Analysis Algorithms. Designed and implemented programs to test the
efficiency of a parallel computing machine and determined performance of
various network designs. Developed programs from conception to completion in
Linear System Analysis using the tool Mathematica. Performed basic systems
administration duties on the installed UNIX system and assisted users on
technical and academic related problems with installed software. Completed an
Advanced Independent study in Vector Control of A.C machines.
Publications: A
GENERALIZED AND HYBRID ALGORITHM FOR ILL CONDITIONED
SYSTEMS - American Electrical Power Conference ,
SAP Education
Workflow
Analysis – SAP R/3 (1999)
System Administration - Delta 4.0 - SAP R/3 (1998)
Oracle DB
Administration - SAP R/3 (1997) Going
Live - SAP R/3 (1997)
Performance
Tuning and Analysis- SAP R/3 (1997)
Workbench
Organizer Transport System and Upgrades - 1997
Advanced R/3
Systems Management - SAP R/3 (1997)
Technical Core
Competence - SAP R/3 (1996)
Certified ABAP/4
Consultant -
Advanced
Techniques in Online Programming- SAP R/3- 1995
Other education:
Management
Essentials – 2008
Crisis
Management - 2008
Microsoft
Certified Systems Engineer –2000
TCP/IP
internetworking – Microsoft (2000)
Networking Essentials – Microsoft (2000)
NT Enterprise Technologies-Microsoft (2000)
Internet Information Server – Microsoft (2000)
NT Core Technologies – Installation and Implementation
- Microsoft (2000)
Master's in
Electrical Engineering - University of Wisconsin - 1993.
Bachelor's in
Electrical Engineering-Annamalai University-1990
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