Sales & Service Representative Sample Resume Format in Word Free Download -->

Sales & Service Representative Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
                                                  Joy  Johnson
309 County Road 1609
Cullman, AL 35001
joy.johnson@yahoo.com
256.595.9876(cell)

Objective:  Professional submitting resume to Chenega in Huntsville, AL for the Mail Clerk position. I thrive in an environment that is stimulating, challenging and has opportunity for advancement.


Qualities that I will bring to our company:

1         Over twenty years of customer service experience in retail and office environments
2         Shipping Experience with UPS, Fedex, USPS systems daily
3         Experience with Microsoft Excel, Word  
4         Lowe’s Nursery Specialist 1994-1997      
5         Management and ability to train new hire / other  associates
6         Troubleshooting problem solver
7         Passion for Superior Quality Customer Service
8         Leadership  Role model and positive attitude that motivates others
9         Time management, communication, and interpersonal skills
10     Friendly, personable, professional demeanor that enhances peer, employee and customer    relations



Experience:
Olan Mills Portrait Studios
Cullman, AL
ASR – Acquisition Sales Rep                                        09/2011 – 12/2011

Sales of portrait Studio products and services. Commissioned based  part-time opportunity to introduce public, one on one to Olan Mills seasonal portrait specials.

Impact Ministries                                                  06/2005- 11/2008 &03/2010 – 07/2011 Huntsville, AL
Manager of Partner Relations/ Shipping/ Publications Departments

The shipping department consisted of making sure all products were delivered correctly and on time to national and international customers. Daily using UPS, Fedex & USPS shipping systems, tracking, boxing, labeling and customer follow up concerns.

The publications department consisted of manufacturing products from computer templates to the desired finished product, which includes books, booklets, CD’s, DVD’s and monthly newsletters. Quality control for all products produced on site.
        

As Partner Relations Manager it was my responsibility to develop and make financial partners      thorough our inbound/outbound Telemarketing department. Phone calls consisted of product inquiries, monetary donations, sales of related products to determined topics, management of internet site sales, statistics, reviewed invoices and purchase orders for approval of senior management. Also my responsibilities included training of employees, troubleshooting problems to the customer’s satisfaction, and budgeting for all related departments.

Windstream Communications Call Center                                        06/2009 – 02/2010
Phone, Internet & Dish TV services
Baldwin, GA

 SSR / Sales & Service Representative

Inbound phone calls from customers regarding billing, service, new service and technical issues. Customer Service and Sales are a top priority. Eight weeks of training on all functioning applications of systems.  Troubleshooting customer problems and turning them into sales. We were trained for Dish TV partnership and sales quotas. Served in three departments 1) Universal department handles all inbound calls from customers.2) New Installation department receives calls from new prospective clients. 3) Door to Door department receives inbound calls from door to door representatives to setup or change existing customers phone service. I would discuss customer needs and find the best possible option for the customer and document the results. Through my extensive knowledge of the products I was able to meet daily, weekly, and monthly required goals.



BASF / Engelhard                                                                             09/2000-12/2004
Huntsville, AL
Laboratory Technician
        
Prepared and analyzed chemicals for production line. Data entry results in a timely fashion to keep plant operating. Inventory and quality control team, research and identify problems with solutions to chemical submissions. Customer service to different departments needs and demands. ISO 9000 Environmental operating standards. Microsoft Outlook usage for interdepartmental communications.

Education
Impact International School of Ministry- ThM. Associates Degree in Theology-2005
Impact International School of Ministry – Bachelor’s Degree - 2011
Draughn’s Junior College – Business studies- 1997
Victory Fellowship Layman’s School – Diploma in Theology-1998
Tennessee Certified Nursery Professional – 1991
Mt. Juliet High School – Diploma – 1982


Thank you for your time and consideration of my resume. I look forward to talking with you in person to discuss my qualifications for the Mail Clerk  position. You may reach me at 256.595.9876.

Sincerely,
Joy.Johnson


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