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Sales Operations Manager Sample Resume Format in Word Free Download

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Bella Zuccala
309 Grove Street
email: bella@yahoo.com
Pompton Plains, NJ 07001
201.218.9876
summary
Sales Operations Professional with expertise in all aspects of Sales, Logistics, Distribution, Finance, Customer Service, and in-depth experience in managing the end-to-end supply chain. Exceptional ability in managing multi-million dollar collections, growing revenues, and improving customer satisfaction. Cross-industry experience in Food Distribution, House Wares, Entertainment, Healthcare and Automobile Rental Industries with special expertise in:
¾       Sourcing
¾       Vendor Management
¾       Contract Negotiation
¾       Warehousing
¾       Customer Satisfaction
¾       Inventory Management

professional experience

PINNACLE FOODS GROUP, Mountain Lakes, NJ                                                                                                                    2009 – present
Manufacturer and distributor of iconic branded packaged foods.
Sales Operations Manager
Manage and allocate vendor budget of $5 million to support Sales, Marketing, Finance, Customer Service and Information Technology. Design streamlined processes and procedures to support business objectives. Collaborate cross-functionally to develop and integrate appropriate systems. Interact and collaborate with all phases of the supply chain: Packaging, 3rd Party Suppliers, Manufacturing Plants, Distribution Centers and Logistics. Organize and lead bi-weekly meetings with Distribution Centers, Planning and Brand Teams to review forecasts and safety stock objectives.
¾       Reduced custom pallet and display processing time by 3 weeks from request to shipment by creating and effectively communicating a more structured process and tracker for Display Products Policy.
¾       Improved speed and accuracy of reporting by integrating IRI numbers with internal system.
¾       Led project management of $200,000 iPad rollout to 100 field sales representatives: secured approval from CFO and CIO, designed user manual and delivered training.
¾       Collaborated with IT to design and implement a web-based Sales Awards System.
¾       Team Member – 2010 Team of the Year. As part of the $2 billion acquisition of Birds Eye Foods, integrated systems, price lists, product specifications, policies and procedures.
¾       Implemented Market Track, new system to track supermarket promotional activity.
¾       Enhanced productivity of Sales and Marketing Teams by designing a fully integrated web-based price and promotion business management system for development of pricing strategies and promotional guidelines.
¾       Improved productivity of sales team by redesigning sales reporting processes and designing new reports.

BRABANTIA USA, Woodcliff Lake, NJ                                                                                                                                               2007 – 2009
International high end house wares company.
Operations Manager
Supervised a staff of 8 in all aspects of Logistics, Distribution, Customer Service, Finance, A/P and A/R. Interfaced with collections and provide direct support to sales by managing sales quotes, shipping estimates, account analysis and profit management. Created and executed production plans with 3 production facilities in Belgium, China and The Netherlands. Served as a liaison between Dutch headquarters and US-based 3rd party warehouse. Supervised 50+ shipments daily, insure vendor compliance and routing guidelines are met and manage $3 million+ retail inventory. Negotiated contracts.
¾       Improved customer satisfaction 30% by improving inventory accuracy, reducing damages claims, and responding rapidly to customers.
¾       Attained 35% - 40% reduction in operating costs and improved service by identifying new 3rd party warehouse.
¾       Successfully secured C-TPAT validation (US 3rd party warehouse, The Netherlands and Belgium production facilities) within one year which reduced customers’ clearing time from 7 – 10 to 2 business days.
¾       Reduced charge backs from $200,000 to $5,000.
¾       Managed annual import of 150+ containers from Belgium and China for key vendors: Lowe’s, Home Depot, Bed, Bath & Beyond, Williams Sonoma, Crate & Barrel and The Container Store.


Bella Zuccala
email: bella@yahoo.com

201.218.9876

page two
professional experience, cont’d.

DIRECTV / Twentieth Television, NY, NY                                                                                                                           2004 – 2007
Accounts Receivable Manager
Oversaw $40 – $50 million in monthly collections and communicated status to account executives and management. Directed the activities of 5 employees. Processed all credit applications for new clients to minimize financial risk for the firm. Reconciled all General Rate and Direct Response accounts and prepared formal monthly aging report and weekly pacing/revenue report for senior management. Primary liaison with all agency finance contacts.
¾       Oversaw processing of $40 million in monthly collections invoices for advertising.
¾       Reduced the average aging outstanding from 18.1% in 2004 to 6.4% in 2005 and 5.8% in 2006 by training employees to ensure procedures were designed and followed.

MD-X SOLUTIONS, Mahwah, NJ                                                                                                                                                                      2004
Medical Claims Analyst
Reviewed patient accounting data, managed care contracts, benefit plan designs and network practices to recover lost revenue for clients. Compiled inclusive reports: outstanding invoices, payment history and collection status.
¾       Successfully collected $150,000 monthly in lost hospital revenue.
¾       Improved productivity and accuracy by identifying and implementing innovative methods to utilize technology.

ENTERPRISE RENT-A-CAR, Elmwood Park, NJ                                                                                                                    2002 – 2004
Assistant Branch Manager
Managed day-to-day operations at rental branch: customer service, rental sales and collections. Supervised staff of 6 – 8.
¾       Collected, on average, $40,000 monthly by repossessing vehicles on delinquent accounts and collecting past due invoices.
¾       Increased branch sales and size by 20% by analyzing monthly financial statements and acquiring new local corporate accounts.
¾       Met goal of 80% customer satisfaction by striving to meet all customer requirements, never over-promising to customers, developing close relationships and increasing repeat business.
¾       Ranked #1 Salesperson of the Month  several times out of 120 employees.
¾       Maintained ranking of top 10% in northern NJ region for sales across 20 branches.

education
BS – Business Administration (Concentration in International Business)
Sacred Heart University
Fairfield, CT 2002

professional development
Sales Training
Employee Management and Cultural Awareness
Finance Training

computer / technical  skills
Microsoft Excel, Word, PowerPoint; EDI; Manugistics; GDSN; Hyperion; PeopleSoft; IRI PlusSuite



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