Sales and Support and Customer Service Sample Resume Format in Word Free Download

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SOFIA Sendra 309 River Street • P.O. Box 555

Phone 802-446-9876 • E-mail: sofia@vermontel.net

Objective AND SUMMARY
	To use my life, work and personal experiences to benefit your organization and to seek new challenges as I seek new employment.  My attention to detail has made me a valuable asset to my associates and employer. I’m eager to learn and I am very responsible and dependable. My background shows I’ve mastered every challenge presented to me, whether it is professional or personal.
Work experience
	November 2010 to Present             Carris Reels/Leddy Group  West Rutland, VT Support Personnel § Assembly of Various Reels, 6” to 50” § Operation of Pneumatic Press § Shipping Dock Assistance January 2010  to October 2010               Advance Auto Parts Rutland, VT Retail Parts Professional § Telephone Sales and Support and Customer Service § POS Proficiency  § Inventory Control Using Motorola MC9000 Wireless Barcode Scanner § Installation of Automotive 12V Batteries, Headlights and Accessories § Supervision of Full and Part Time Employees § Customer Conflict Resolution § Order Fulfillment of Inventory From Warehouses In Other States  October 2006  to May 2009                 Pad Print Machinery of Vermont East Dorset, VT Production Technician § Telephone and Email Technical Support and Customer Service § Use of an X-Y-Z Axis Milling Machine to Produce Fixture to Secure Customer Parts. § Assembly of Pad Printing Machines. § Customize Baseline Model Pad Printing Machines by Installing Option Accessories. § Assembly or Conversion of Proprietary Printing Machines § Knowledge of PLC (Programmable Logic Control) Principles. § Travel to Customer’s facility for Proprietary Machine Repair and Training. § Knowledge of Electrical and Pneumatic Principles. March  2005 to October 2006                      Vermont Municipal Assessor Waitsfield, VT Property Assessor § Site Inspections of Property and Real Estate Parcels § Work closely with zoning administrators to monitor progress of building    permits § Proficiency in Apex II -  IV sketching software § Proficiency in NEMRC Computer Program - New England Municipal Resource Center § Proficiency in MicroSolve CAMA – Computer Aided Mass Appraisal                                  § Imbedded Marshall and Swift Reference Cost Database § Resolution of Taxpayer difficulties or  conflicts § Knowledge of Vermont Taxation Regulations § Ability to Read Lister Cards and Deeds § Work with Town Officials in Multiple Towns 1.         November 1985 to November 2004        Moore Wallace      Manchester, VT Printing Press Operator § Operation of  Rotary Lithographic offset printing presses § Daily production of multiple  color printed computer forms § Daily production reporting using a Data Control Terminal § Inventory control of materials used on a daily basis § Maintenance of All Printing Presses § Setup of multiple color and variable size print jobs § On The Job Training of new employees § Troubleshoot chemical and mechanical systems to maintain quality and      production goals                                                         § Conformance to employer’s established quality specifications § Understand measures and standards   § ISO 9002-2000 Certified for the Manchester Plant § Met or exceeded company requirements for waste and/or production §  Able to drive Hyster® Fork truck and Raymond® Reach Fork § Appointed Head Trainer in May 2004 § Maintenance of Computer containing SHOTS Training Simulator PROFESSIONAL ACHEIVEMENTS AND ACCOmPLISHMENTS § The only operator in the Manchester facility to be invited by  the management team to attend a customers processing facility to troubleshoot quality problems and to enhance customer service § Multiple personal, shift, and machine production records § Multiple years of perfect or near perfect attendance § Completed the “Train the Trainer” course in preparation to become Head Trainer § Recognized by Management as an employee who gets the task done correctly the first time with a high degree of accuracy. Training § MSDS Hazard Communication Training § Lock out/Tag out Training § Fire Suppression Training EDUCATION Graduate of Harrison High School                  Harrison, Montana iNTERESTS AND HOBBIES  1) Home Remodeling and Repair 2) Computer Repair and Troubleshooting, 3) Advance Class Amateur Radio License 4) Electronics Repair, 5) Computer Technology, 6) Photography and Photo Editing.  7) Municipal Politics 1)      I have remodeled several rooms in my home, performing all the demolition, construction, plumbing and electrical work myself. 2)      I have built several computers from scratch and have repaired many friends’ computers over the years. 3)      An Advanced Class License in the amateur radio service (Ham Radio) is a difficult license to achieve. The exam is very complicated. 4)      My interest in electronics led to an interest in repairing or altering electrical components.  Example: installation of car stereos or installation or repair of LED’s, Transistors or diodes into components. 5)      I enjoy keeping abreast with current computer technology. 6)      I love photography and Photoshop!   §    §    §

 

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