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CELIE jACKSON
309 St. John ’s place, apt. c9 – brooklyn , new
york – 11001
experience
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September 2006 – February 2009 Unicom, Inc.
Field Engineer
■ Repairing and
upgrading of PC hardware, software,
network infrastructure, systems configuration, General Desktop support
to the PC and Network community by troubleshooting applications such as
Microsoft Office 97 including Word, Excel, Power Point, Outlook and
Project. Installation of peripherals.
■ Independently
manage territory, inventory and customer relationships. Printer support includes replacement of
toner, fusers, transfer rollers, and maintenance kits. Experience with Cisco Routers & Switches.
■ Perform a full
range of servicing and repair service procedures including but not limited to
diagnostics, installation, and removal on assigned equipment for contract
with Sovereign Bank.
July 1999 – September 2006 Computec, Inc.
Field Technician
■ On-Site
with
software,
network infrastructure, systems configuration, faxes and printers. General Desktop
support to the PC and
Network
community by troubleshooting applications such as Microsoft Office 97
including Word, Excel, Power
Point,
Outlook and Project. Installation of
peripherals.
■ On-Site
with The Bank of
platforms
including printers and modems. Troubleshooting and problem solving of Compaq,
Hewlett Packard PC’s
and
Laptops (Hardware & Software). Installation of peripherals, testing and
support including network connectivity (Token Ring/Ethernet).
March 1998- July 1999 4G Data Systems, Inc.
Service
Technician
■ On-Site Jobs at various locations: Solomon Smith Barney, Information Builders,
New York Stock Exchange,
Sumotomo
Bank and Aegis for servicing of PC’s (Software and Hardware).
■ Repair and install HP Laserjet
Printers. Install various application
software, maintain and upgrade network
devices.
Testing of Lan Infrastructure, nodes, printers and server for maintenance
purposes. Install Interface Cards,
Hard
Drives, Disk Drives and Expanded Memory.
Knowledge of Laplink; software which copies the entire hard
drive
of one laptop to another.
February
1996- March 1998 Danka
Ominfax/Kodak
Service
Technician
■ Repair/Program
Fax and Copier machines mechanical/technical.
Monitor and troubleshoot machines to evaluate and repair them. Interact with customers to determine their
needs.
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Education
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November 1993 – November 1995 DeVry Technical Institute
■ Electronics
& Computer Technology , Diploma
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ADDITIONAL QUALIFICATIONS
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Operating
Systems: Windows 2003, MS XP 2003, MS
Office 03, Lotus Notes, and Server
Systems Hardware, Server 2003 Software.
IBM PC’s, Compaq systems and laptops, Modems, Laplink / Printers: LASER – Hewlett Packard, Lexmark. Repair of banking equipment including but
not limited to Pertech Validation Printers, Unisys EFP950 Passbook Printers
and Olivetti Passbook Printers, IP
Phones – installation and maintenance.
A+ Certification, IBM Certifications, HP Commercial Desktops, Workstations
& Notebooks Certification, HP ProLiant ML/DL Servers Service
Certification. Excellent interpersonal
and communication skills.
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