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Revenue Assurance Consultant Sample Resume Format in Word Free Download

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GRACY  FONES
309 Klahanie Dr SE #25-101 ¨ Issaquah, WA – USA – 98001
(214) 597 1230 or (425) 996-9876  ¨ gracy.fones@gmail.com
Date of Birth: 06/27/1977
Dual Citizenship (US citizen and Brazilian citizen)

PROFESSIONAL HISTORY

AirCom International (Ericsson Contractor), WA, USA              7/2009 –  /2010 
Revenue Assurance Consultant

  • Ericsson’s T-Mobile Revenue Assurance project in Bellevue, WA:
    • Part of the team responsible for the delivery of the assessment for T-Mobile.
    • Supporting other work packages stream such as order entry, interconnection, billing, provisioning, CDR generation.
    • Responsible for the Roaming Stream team on second phase of the project, on issues such as:
      • Ensuring timely and accurate Roaming billing, Roaming revenue accounting
      • Ensure timely and accurate invoicing to other service providers and driving the recoveries
      • Evaluating end-to-end processes across various products, services, systems, network
      • investigating the effectiveness of interfaces linking various network elements and IT interface
      • implementing and monitoring various Revenue Assurance checks and controls across revenue cycle
      • Performing the root cause analysis for the issues identified based on above mentioned audits and provide effective solutions for fixing the same
      • Carrying out analysis of any extra-ordinary actions/use of Network or IT systems
      • Investigation of cases referred to RA team for either misuse of systems or loss of revenue
      • Analyzing the abnormal trends in access charges, access revenues, roaming revenues, expenses, content revenues and revenue share and report the findings.
      • All analysis are done according to the GSM Association standards (TAP 3.11, TD.58, RAP, AA.14, IREG(24,25)/TADIG tests and Roaming agreements)
    • Provided root cause analysis in the billing system processes of guiding, rating, drop/errors, business rules, rate plans on the services streams such as data (GPRS, WAP, MMS, etc…), voice and SMS.

  • Ericsson’s Verison Femto Cell project in Plano, TX:
    • Assisted on the analysis and mapping of the MPA and TS requirements for the initial part of the project.

ZTE , Luanda, Angola              8/2008 – 6/2009
Risk Management Manager at Movicel

  • Responsible for managing the following teams:
    • Revenue Assurance, Internal Auditing, Fraud, Information Security, Interconnection and Roaming , Quality and process management and Physical Security.

Ofek “LR Group” Consultant (Movicel), Luanda, Angola              3/2008 – 8/2008
Revenue Assurance Coordinator

  • All functions as a Praesidium Consultant, was past on as an Ofek Consultant.

Praesidium Consultant, Luanda, Angola              7/2007 –  3/2008
Revenue Assurance Specialist

  • Responsible for all reconciliation processes (Subscriber, CDR, Prepaid Platform, Switches, Mediation, Billing, Roaming and Interconnection)
  • Validation of the business rules in the Billing and Interconnection systems
  • Monitor the installation of the Interconnection system and certify that the rules applied for CDR treatment is according to the business rules of Interconnection and best practices
  • Identify the key vulnerability points in the CDR process work flow, proposing changes and improvements for maximization of the process
  • Develop documents with general requirements for Mediation Architecture according to the companies needs
  • Regular presentations to the board of directors of the key actions taken and the new requirements needed to improve revenue assurance
  • Most all of the tasks are base on analysis using IDEA or ACL (RA Tools)

CTBC TELECOM, Uberlândia, Brazil              7/2005 – 8/2007
Interconnect Business Analyst

  • Responsible for correcting billing disputes between customer accounts and carrier provided billing services
  • Liaison with national operators – dispute management
  • Experience in Long Distance RA Function / Interconnect Function in circle RA
  • CDR reconciliation analysis between carriers, resulting in the effective solution of the problem
  • Most all of the tasks are base on analysis using IDEA or ACL (RA Tools)

CTBC TELECOM, Uberlândia, Brazil              8/2000 – 7/2005
Revenue Assurance Analyst

  • Switches, billing & mediation system audit
  • Root-cause analysis of billing, roaming and interconnection issues, follow through to resolution and communication to appropriate parties
  • End to End CDR reconciliation
  • Continuous Plugging of revenue leakages
  • All Audit functions was past on to Revenue Assurance
  • Trained employees on IDEA software

CTBC TELECOM, Uberlândia, Brazil              3/1998 – 8/2000
Auditor

  • Overall internal auditing services. Accomplished in part by reviewing client’s services for authorized service usage, rate sampling, contract review, optimization of service plans on a continuous basis
  • Preparation and follow through on new business plan
  • Experience in running end to end operations for departments like Revenue Assurance, Billing, Collections & Credit Control













EDUCATIONAL ACHIEVEMENTS AND SPECIAL SKILLS

College – Electrical Engineering – Mackenzie – São Paulo, Brazil  (bachelor degree)
College – Business Communication – UNIMINAS – Uberlândia, Brazil (technology degree)
College – Engineering Digital Electronics - Henry Ford Community College – Michigan,USA (technology degree)
High School - Fairlane Christian School – Michigan, USA.
Fluent in Portuguese and English with intermediate knowledge of Spanish.
12-year of expertise in the Audit / Revenue Assurance product, “IDEA” (Interactive Data Extraction Analysis), reconciliations of various database, like from switches, DW, mediation, billing, Roaming and interconnection systems between carriers and 2 years experience with ACL.

USTA AUDITOR CONFERENCE SERIES – Coronado, USA / TELECOMMUNICATION AUDITOR BASICS - São Paulo, Brazil / VALUES AND BELIEFS FOR AUDITORS - São Paulo, Brazil / BUSINESS CULTURE – Uberlândia, Brazil / TEAM WORK – Uberlândia, Brazil / PRESENTATION TECHNIQUES – Uberlândia, Brazil / BROADBAND WORKSHOP – São Paulo, Brazil / NEGOTIATION TECHNIQUES – São Paulo, Brazil / RISK MANAGEMENT- Uberlândia, Brazil / INTERCONNECTION MANAGEMENT São Paulo, Brazil / RISK MANAGEMENT IN REVENUE ASSURANCE – WEDO-PREASIDIUM Lisbon, Portugal



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