Retail Sales Representative Sample Resume Format in Word Free Download -->

Retail Sales Representative Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Anna Perez
309  Telegraph Canyon Rd #46
 Chula Vista, CA, 91001
619-348-9876
anna@gmail.com
Work Experience             



COX COMMUNICATIONS, AUG 2012  - CURRENT
·         Provide level 1 technical support on all 3 products:  video, data and phone.
·         Answer between 30-50 inbound calls per day.
·         Go over services with customer and offer additional services
·         Meet monthly sales goal.
·         Educate customers on how to operate different types of equipment.




GEICO INSURANCE , NOV2010 – AUG  2011
l  Claims Representative
l  Assists policyholder’s  after being involved in a car accident.
l  Empathize with policyholder’s  and provide excellent customer service.
l  Navigate through 8 screens at the same time.
l  Explain Policy Coverage’s.
l  Document calls so we can follow up with policyholder.
l  Follow up with policyholder  regarding the claim, and provide fast resolution.
l  Assist customers with the repair process offering Geico’s Auto Repair Program.
l  Answering  30 to 40 inbound calls per day.
l  Work in a Team Concept and help peers close claims in a timely manner.



TIME WARNER CABLE , APRIL 2007 – OCT 2010
·         Retail Sales Representative
·         Sell additional services to existing customers , and sign up new customers
·         Assist customers over the phone with billing questions or technical support.
·         Replace cable boxes, modems for customers.
·         Achieve monthly sales goals.
·         Process payments.
·         Provide excellent customer service.
·         Knowledge of basic troubleshooting on modems/ video equipment
·         Outbound calls to leads or referrals to build customer base.



Education
l  CBTIS 168, HIGH SCHOOL, MEXICO CITY
l  2001-2004
l  SOUTHWESTER COLLEGE, CHULA VISTA CA
l  BUSINESS ADMIN DEGREE, INCOMPLETE
l  2007-2008
Skills
l  Computer and software knowledge
l  Call Center Experience
l  Bilingual in Spanish
l  Customer Service and Sales Experience
l  Fast Learner and can adapt to any job/position
l  Knowledge of Insurance Industry



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