Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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DaNA Pulice
309 Glenallen Street àSpringfield, VA 22001
Phone: 703-941-1230 à dana.pulice@hotmail.com
OVERVIEW
Trained and certified MCTS, ITILv3, and HDI with
outstanding customer and interpersonal relations skills seeking to contribute
acquired skills within a Tier Two Technical Support or HelpDesk role. I want to utilize my 20 plus years of outstanding
customer service skills to enhance the company’s profitability’s and
departmental rating.
EDUCATION
Computer Training.Edu
Chantilly, VA
MCTS (Microsoft Certified Technology
Specialist), October
2009
08/09 to Present
MCP(Microsoft Certified Professional), In Progress
MCSA(Microsoft Certified Systems Administrator), In
Progress
Coursework Includes:
Microsoft Windows Vista Configuration, Managing and Maintaining a Microsoft
Windows Server 2003 Environment, Implementing, Managing, and Maintaining a
Microsoft Windows Server 2003 Network Infrastructure, Microsoft Internet
Security and Acceleration Server 2000, Planning and Maintaining a Microsoft
Windows Server 2003 Network Infrastructure. Skill soft Microsoft Windows 7
configuration.
Holiday Inn
University
Memphis, TN
Hotel Management
Youngstown State
University
Youngstown, OH
Business Administration Coursework
TECHNICAL SKILLS/SPECIALIZED SKILLS
·
Hardware: Routers, Switches,
Wireless Network D devices, Computer Components from TechTurn
·
Software: Microsoft Windows
Vista & 7; Microsoft Windows Server 2003, Windows XP; Microsoft Office
2010,
BMC remedy 7.5, SMS,
McAfee Endpoint encryption, Safeboot Encryption manager, SCCM access manager,
Cisco phone system, Bomgar.
·
Networking Skills:
Windows Vista & 7 Client installation, configuration and maintenance;
Windows Server 2003 installation, configuration and disaster recovery; Remote
Access protocols; network design, and troubleshooting.
·
Point of Sale MICROS Systems; National Cash Registers.
PROFESSIONAL EXPERIENCE
Dell Perot System
Fairfax, VA
Remote Administrator
2010 to present
·
Assisting
12,000 user in DOT duties included, but not limited to VPN, SRA, OWA, MS Office
2010 & 2007, Windows 7 & XP & Direct access.
·
Trains
new hire service desk Tier I technicians
on DOT systems and proper phone etiquette.
·
Created
and maintained Knowledgebase Management tool using MS front page.
· Point lead
individual for morning start-up of the service desk.
Checking voicemails, email box, and transferring of phone duties
·
Direct
remote access, trouble shooting hardware, software issues escalating as
necessary.
.
·
Executed
daily operations taking calls setting up profiles in Outlook & Active
Directory
, creating distribution list
account creation in AD.
·
Migrating
OS using the wipe and load process, trouble shooting printer issue, mapping
printer
and drivers.
Managing Group policy, install or repair software
applications,
·
Tier
II escalation administrator
Competitive
Edge
Springfield, VA
CEO
01/09 to
Present
·
Design
and maintain Ecommerce
website.
·
Create
marketing and promotional strategies.
·
Sell
products from over 2000 vendors.
·
Create
hyperlinks to products and news articles.
·
Website
maintenance.
Austin Grill "Thompson Hospitality"
Herndon, VA
General Manager
07/07 to 10/08
·
Managed
an organization with full P&L responsibility, reporting to the owners.
·
Planned
employee schedules, hired temporary workforce for the busy seasons.
·
Trained
and managed several line managers and created operational guidelines.
·
Provided
direction and assistance to Training managers, and development of assistant
managers
American Import Center
Manassas, VA
Loan Consultant
2006 to 07/07
·
Sold
merchandise to individuals in store and showroom, utilizing knowledge of
products sold.
·
Executed
daily operations of calling and setting of appointments on current and past
leads.
·
Prepared
sales slips and sales contracts.
·
Received
payments and obtained credit authorization.
·
Took
inventory of stock.
TGI Friday's
Manassas, VA
General Manager
1999 to 2006
·
Planned
employee schedules, hired temporary workforce for the busy seasons.
·
Maintained
detailed records of all company activities to meet regulatory requirements.
·
Supervised
80 employees, scheduled work hours, resolved conflicts, and determined
salaries.
·
Created
training programs for new and existing employees, resulting in improved
productivity.
·
Trained
and managed several line managers and created operational guidelines.
·
Developed
a highly responsive employee relations department and spearheaded special
events to improve
Employee
relations.
Internet Yellow Pages
Fairfax, VA
Owner
1998 to 1999
Olshan Management
Marco Island, FL
Food and Beverage Director
1987 to 1998
·
Managed
an organization with P&L responsibility, reporting to the owners.
·
Evaluated
market conditions to determine allocation of resources to various products and
service.
·
Created
detailed budgets for the various operations, tracked actual expenses and
reviewed exceptions.
·
Trained
and managed 8 Managers and 120 associates and achieved significant improvements
in their
Productivity.
REFERENCES AND CERTIFICATIONS AVAILABLE UPON REQUEST
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