Regional Support Manager Technical Sample Resume Format in Word Free Download -->

Regional Support Manager Technical Sample Resume Format in Word Free Download

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309 Cottage Farm Dr
Beaufort, SC 29001-5945
Ph:843-522-9876 C:843.441.1230
lilly@yahoo.com
Lilly Williams
Objective
Department Manager/ Project Management
Experience
Oct-2001-Present           Scientific Research Corporation        N. Charleston, SC          
Lead Electronic Technician III

Technical support for the ASOS program (Automated Surface Observing System). Refurbished the systems, tested and installed the systems under the GROOMS program.
July-2009-Oct-2011              Salem County E911                                              Salem, IL
E 911 Systems Administrator
·     Emergency operations responsible county wide communications officer.
·     Managed the installation of a new E911 center from the procuring of systems/Installing, to cutover to new systems.
·      Project manager of managing three PSAPs for operations/support.
·     Responsible for hiring and firing of employees.
·     Managed 15 employees.
·     Installing new CAD system to unite communications between the 3 PSAPs.
·     Responsible for budget and expenses.
·     Installing new servers/software and training operators on the systems.
2001-2009                               Beaufort County EMD                                  Beaufort, SC
E 911 Systems Director
·     Emergency operations responsible county wide communications officer.
·     Managed the installation of a new E911 center from the procuring of systems to cutover to new systems. Project manager of three county backup EOC/Dispatching Center that was built and operational.
·     Managed the facilities for 24 hr operation and maintenance.
·     Planned and scheduled maintenance of systems along with troubleshooting to component level.
·     GIS/Addressing Management
·     Train operators in use of systems and equipment along with customer satisfaction.
·     Responsible for center budgeting and managing of dispatchers and support staff.

1997–2001                              MTI                                                              Cincinnati, OH
Regional Support Manager Technical
·     Managed/Support 26 field service engineers in 10 Central states for large computer support and customer service.       
·     Implemented training course for new recruits on servicing large systems — speeding profitability.
·     Taught hardware/software courses for field engineers.

1992–1997                              Bell Atlantic Business Systems               Cincinnati, OH
Senior Support Engineer
·     Maintain Large VAX computer systems in 3 States.
·     Maintained American Airlines regional reservations center with hardware/software support.
·     Maintain computers for American Airlines at Cincinnati Regional Airport.

1979–1992                              Digital Equipment Corporation.               Cincinnati, OH
Regional Training/Support Instructor
·     Instructor Computer Hardware/Software Courses
·     Instructor in Professional Management Courses.
·     Developed Excellence Customer Satisfaction training course.
·     Certified service engineers in electrical safety.
1973–1979                              USAF.                                                                Rantoul. IL
Simulator/Flight Computer Maintenance Instructor
·     Instructed / graduated 8-10 students in yearlong flight simulator course.
·     Instructed student in 6 week electronic course.
·     Instructed students in soldering course.
Education
1977–1978                              Eastern Illinois University                         Charleston, IL
·     M.S. Guidance and Counseling
1969–1973                          Georgia Southern University       Statesboro, GA
·     B.S. Biology


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