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Joy Reilly
309 Viewpoint
Lane, #26
Huntington Beach,
CA 92001
Home 714.486.9876
joy@westpost.net
Profile
Detail oriented,
critical thinking PC Specialist with over 15 years of experience in PC, laptop
and wireless expertise within a technical environment. Comprehensive knowledge
in analyzing and increasing utilization of all aspects of technical services
and support to ensure client and end-user satisfaction. Ability to troubleshoot
and manage projects with minimal to no supervision. Able to evaluate and
execute a focused solution as a means to a prompt and productive resolve.
WORK EXPERIENCE
CHOC -
Children''s Hospital of Orange County, Orange, CA
PC Specialist II
- Point of Care, February 2008 - January 2010
Imaging,
configuration and installation of numerous PC(tm)s & peripherals to be put
into service for various projects, including upgrade of hospital equipment.
Troubleshoot and repair 500+ hospital wireless computers and Clinic
thin-clients. Desktop PC(tm)s number 1500+ along with 200+ laptops running
Windows 2000, XP & various MS Office suites. Met with vendors to evaluate and develop new
configuration of hardware required for use by doctors and nurses for charting
and rounding purposes. Responsible for board level troubleshooting and repair
of Point of Care equipment such as Artromick & Stinger carts (wireless).
Twenty-four hour on-call support on a weekly rotating schedule. Assist Help
Desk phone support as needed. Training of contractors assigned to repair
printers. Ticketing logged using HEAT software.
Tech-Optics Inc,
Orange, CA
Printer
Technician, July 2005 - February 2008
Installation,
maintenance and troubleshooting of network and local printers for Children(tm)s
Hospital of Orange County and CHOC at Mission Hospital. Responsibilities
include support and on-site response to seven remote clinics. Also responsible
for keeping parts, toner and ink inventories and dispersing each as ticket
requests are received.
Mobile
Neuro-Diagnostics, Huntington Beach, CA
Computer/IT Services
- Support Consultant, June 2000 - May 2005
Maintain business
laptops and desktops including upgrades and all peripherals. On-call for
technical support and repair 24/7.
City of Costa
Mesa, Costa Mesa, CA
Network
Technician, November 1999 - May 2000
Configure
existing computers to add new HDD and upgrade OS on a city wide scope. This
included Police, Fire dept., City Hall and city recreation centers (home
PC(tm)s and Police vehicles included). Also the Win2K precautions were taken
into consideration. A limited on-call response was adhered to due to sensitive
areas. Training was done on an as needed basis for city employees.
Advanced
Computer, Irvine, CA
Lead Laptop
Technician, June 1997 - August 1999
Set-up and
maintained the first repair depot facility for Fujitsu laptops in the U.S. and
trained technicians for a new facility to be opened in Memphis, TN. Laptops
were tested and determined to either be in or out of warranty coverage and
required repairs completed. Also responsible for final QA before units left
depot. Weekly inventories and parts ordering were strictly adhered to.
Quality Systems
Inc, Santa Ana, CA
National Repair
Technician, August 1989 - June 1997
Board level
repair of printers, monitors and modems. On-call technical support that covered
fifty states including field service. Set up a parts inventory and management,
R & D, RISC, Micron and Bytronix system installations. Re-building of 16MB
& 80MB removable pac sealed CDC drives. Certified by Toshiba, UNIX, Printronix,
HP, Novell and IBM.
EDUCATION
American
Technical Institute
C.E.T.
certification
S.E.A. School of
Technology
M.C.S.E.
coursework
Microsoft
Exchange coursework
Cisco coursework
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