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Jada Rasmussen
309 Rattlesnake Drive
Missoula, MT 59001
(home) 406.549.9876
(cell) 406.396.1230
email: jada@gmail.com
Qualifications Profile :Talented and resourceful Business Policy Analyst leveraging 18 years of success in meeting business, technical, and financial goals at Child Family Services Division of DPHHS. Highly adept in all facets of requirements generation; able to provide expertise on identifying key stakeholders and coordinating sessions, defining objectives, analyzing problems and solutions, and clearly documenting requirements for project development. Noted for developing, automating, and enhancing business processes for greater efficiency; history of delivering improvements that simplify operations, reduce costs, and achieve better program results. Practiced liaison between business and IT groups; adept at matching technology to support operational goals, with experience in data modeling and database management, designing and reviewing test cases, conducting QA testing, and coordinating UAT. Analytic, detail-focused, and precise in management of budgets, fiscal forecasts, accounting practices, financial data, performance reviews, and reporting. Outstanding blend of organizational, communication, problem-solving, and decision-making skills that support strengths as an effective team leader and program administrator. Noted for building positive relationships with peers, customers, and executive-level staff including regional administrators, social worker supervisors, and program managers.
Professional Experience:
Department of Public Health and Human Services
Helena and Missoula MT
Business Policy Analyst, Child Family Services (3 2009 to 4 2010)
Played integral role in enhancing business processes and technical system components interfaces for social services; identified and analyzed problems with existing processes, and proposed sound corrective solutions. Prepared detailed process diagrams, maps, and use cases. Liaised between IT and end users to drive project development and to provide quality control. Kept key stakeholders apprised of progress through open communication and daily reporting. Partnered with IT and business units to gather, define, document, and validate requirements for Statewide Automated Child Welfare Information System (SACWIS) project; ensured clear and common understanding of project purpose, scope, schedules, and deliverables. Developed procedures to streamline stakeholder communications and guarantee department policies were properly integrated into requirement documents. Built highly proficient team and positive workspace, promoting collaborative environment that led directly to high levels of accuracy, performance, and productivity; efforts proven through track record of excellent customer service and retention.
Administrative Officer Specialist
Child Family Services - DPHHS (1 2000 to 3 2009)
Spearheaded administration and management support for seven counties across western Montana; led and assisted in planning, developing, and executing projects to automate processes and improve efficiency of division's programs and operations. Worked closely with Regional Administrator, financial unit, senior management, and support staff as primary point of contact (POC) for problem resolution; supervised Western Region's Fiscal Officer. Analyzed and transformed complex data into concise financial and statistical reports; managed quality assurance efforts to ensure proper federal reimbursements for Title IV-E and Title IV-A funds. Transitioned easily between groups to support special projects and task forces. Led team of eligibility assistants and orchestrated massive purge of outdated files across the region in preparation for new database development project; chaired meetings with key staff involved in purge processes. Managed logistics for weeklong CFS Federal Review; Collaborated with Missoula Health Department on improving support for "Follow the Child" program; devised process for scanning and uploading medical data to division's database, eliminating paper waste and increasing medical documentation for foster care review by 90%. Demonstrated talent for improving community relationships; organized town meetings with CFS stakeholders to obtain public input on legislative issues, and accurately relayed findings to state government representatives.
Fiscal Officer
Child Family Services (1 1995 to 1 2000)
Performed variety of financial analysis, forecasting, and reporting tasks involving government funds. Compiled statistical data to project foster care expenditures, reviewed employee timesheets and travel expenses, coded and processed billing, and prepared budget and expense reports for entire Western Region. Led financial meetings and workshops, and interfaced with vendors to secure payments for late foster care bills. Managed equipment supply ordering for all regional offices. Eased accessibility of financial and statistical data, simplifying information gathering and reporting for non-accounting managers. Proposed enhancements to key database (Child Adult Protective Services - CAPS) that provided users with greater understanding of program capabilities, and trained employees on new program functionality.
Additional experience in administrative and technical support roles at the Department of Public Health and Human Services (Family Services, DD Case Management, Visual Services Division and Missoula County Welfare), and office of Dr. Max Porter, D.D.S.
Educational Background:
Business Analysis Certificate 2010
Boston University Corporate Education Group
Chelmsford, MA
Member of International Institute of Business Analysis (IIBA)
Currently qualifying for CBAP Certificate
Coursework toward Bachelor of Arts in Business Administration
Montana State University
Bozeman, MT
Technical proficiencies include DOS, Lotus, WordPerfect, MS Office Suite (Excel, Outlook, PowerPoint, Word), MS SharePoint, MS Visio, QuickBooks, Novell Networking, and Org Plus
309 Rattlesnake Drive
Missoula, MT 59001
(home) 406.549.9876
(cell) 406.396.1230
email: jada@gmail.com
Qualifications Profile :Talented and resourceful Business Policy Analyst leveraging 18 years of success in meeting business, technical, and financial goals at Child Family Services Division of DPHHS. Highly adept in all facets of requirements generation; able to provide expertise on identifying key stakeholders and coordinating sessions, defining objectives, analyzing problems and solutions, and clearly documenting requirements for project development. Noted for developing, automating, and enhancing business processes for greater efficiency; history of delivering improvements that simplify operations, reduce costs, and achieve better program results. Practiced liaison between business and IT groups; adept at matching technology to support operational goals, with experience in data modeling and database management, designing and reviewing test cases, conducting QA testing, and coordinating UAT. Analytic, detail-focused, and precise in management of budgets, fiscal forecasts, accounting practices, financial data, performance reviews, and reporting. Outstanding blend of organizational, communication, problem-solving, and decision-making skills that support strengths as an effective team leader and program administrator. Noted for building positive relationships with peers, customers, and executive-level staff including regional administrators, social worker supervisors, and program managers.
Professional Experience:
Department of Public Health and Human Services
Helena and Missoula MT
Business Policy Analyst, Child Family Services (3 2009 to 4 2010)
Played integral role in enhancing business processes and technical system components interfaces for social services; identified and analyzed problems with existing processes, and proposed sound corrective solutions. Prepared detailed process diagrams, maps, and use cases. Liaised between IT and end users to drive project development and to provide quality control. Kept key stakeholders apprised of progress through open communication and daily reporting. Partnered with IT and business units to gather, define, document, and validate requirements for Statewide Automated Child Welfare Information System (SACWIS) project; ensured clear and common understanding of project purpose, scope, schedules, and deliverables. Developed procedures to streamline stakeholder communications and guarantee department policies were properly integrated into requirement documents. Built highly proficient team and positive workspace, promoting collaborative environment that led directly to high levels of accuracy, performance, and productivity; efforts proven through track record of excellent customer service and retention.
Administrative Officer Specialist
Child Family Services - DPHHS (1 2000 to 3 2009)
Spearheaded administration and management support for seven counties across western Montana; led and assisted in planning, developing, and executing projects to automate processes and improve efficiency of division's programs and operations. Worked closely with Regional Administrator, financial unit, senior management, and support staff as primary point of contact (POC) for problem resolution; supervised Western Region's Fiscal Officer. Analyzed and transformed complex data into concise financial and statistical reports; managed quality assurance efforts to ensure proper federal reimbursements for Title IV-E and Title IV-A funds. Transitioned easily between groups to support special projects and task forces. Led team of eligibility assistants and orchestrated massive purge of outdated files across the region in preparation for new database development project; chaired meetings with key staff involved in purge processes. Managed logistics for weeklong CFS Federal Review; Collaborated with Missoula Health Department on improving support for "Follow the Child" program; devised process for scanning and uploading medical data to division's database, eliminating paper waste and increasing medical documentation for foster care review by 90%. Demonstrated talent for improving community relationships; organized town meetings with CFS stakeholders to obtain public input on legislative issues, and accurately relayed findings to state government representatives.
Fiscal Officer
Child Family Services (1 1995 to 1 2000)
Performed variety of financial analysis, forecasting, and reporting tasks involving government funds. Compiled statistical data to project foster care expenditures, reviewed employee timesheets and travel expenses, coded and processed billing, and prepared budget and expense reports for entire Western Region. Led financial meetings and workshops, and interfaced with vendors to secure payments for late foster care bills. Managed equipment supply ordering for all regional offices. Eased accessibility of financial and statistical data, simplifying information gathering and reporting for non-accounting managers. Proposed enhancements to key database (Child Adult Protective Services - CAPS) that provided users with greater understanding of program capabilities, and trained employees on new program functionality.
Additional experience in administrative and technical support roles at the Department of Public Health and Human Services (Family Services, DD Case Management, Visual Services Division and Missoula County Welfare), and office of Dr. Max Porter, D.D.S.
Educational Background:
Business Analysis Certificate 2010
Boston University Corporate Education Group
Chelmsford, MA
Member of International Institute of Business Analysis (IIBA)
Currently qualifying for CBAP Certificate
Coursework toward Bachelor of Arts in Business Administration
Montana State University
Bozeman, MT
Technical proficiencies include DOS, Lotus, WordPerfect, MS Office Suite (Excel, Outlook, PowerPoint, Word), MS SharePoint, MS Visio, QuickBooks, Novell Networking, and Org Plus
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