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Elin
González
Park
Gardens, G-18 Glacier, San Juan, PR 00001
787.761.9876
home
787.692.1230
mobile
elin.gonzalez@onelinkpr.net
Career
Profile
Versatile and reliable Project Manager with well honed IT abilities and
knowledge. Goal oriented and
accomplished process strategies developer and systems security expert.
Competencies
- Project/Product
Management - SDLC, NIST, SOA, MS Project
- System
Auditing, Governance and Compliance - ITIL, SOX, SAS70, ISO, COBIT
- Certification
and Accreditation (C&A)
- Fraud
Investigation and computer forensic with data mining techniques
- Team
building, direction, performance, matrices preparation
- Multiple-simultaneous
project controls involving multidisciplinary teams
- CISA,
CISSP and CCSK certifications in progress (2012)
- TCP/IP,
LAN/WAN/VPN/WiFi, IPS, IDS, VoIP, and SAN
- Microsoft,
Unix and Oracle (SQL) proficiency
- Co-location,Disaster
Recovery and Business Continuity and Backup programs
- Cloud
Computing strategies, auditing, design and implementation
- CFE (Certified Fraud Examiner)
Experience
Forensic
Analyst & Risk Assessment Consultant
FASS
Group - San Juan, Puerto Rico - 2009- Present
· Create
and maintain documentation and logs of events, interviews and evidence custody
relations
· Skillful interrogator with strong observation skills
and strict follower of procedure ethics and law in every task.
· Compliance expert adviser., plan and develop external and internal
audit programs for customer.
· Security, risk and quality management designing or configuring
tools for vulnerability and penetration tests .
· Plan,
analyze, develop, implement, maintain, and enhance information systems security
programs, policies, and procedure utilizing tools such as Wireshark,
nCap, Weka, BackTrack, etc
· Expert
use of project management tools such a MS Project, SQL, Excel, with COBIT and
ITIL standards to report project updates and presentations for Cloud Computing,
Security and Disaster Recovery projects.
· Prepare
technical or non- technical briefings, reports and charts for P & L, Budget
and goal/time-frame attainment analysis.
· Create
tools and measurement techniques to gather data from users, customers and
supervisor to analyze and create presentation with recommendation to solve
project situations.
· Forensic
services on computer and cell phone systems.
· Develop
and support new products and solution on cross platforms.
Field
Operations Manager
RICOH
PUERTO RICO -San Juan, PR From 2005 to2008
- Planned,
scheduled, directed logistics ,and delivery of IT and business solution
projects for multiple RICOH products encompassing network systems, office
equipment, image processing, and information communications system
providing guidance to 84 indirect and seven direct reports.
- Supported
Latin American teams as needed and active member of the National Training
Team.
- Managed
divisional strategic, administrative, and operational initiatives to
exploit functionality and quality.
- Team
recruiting, training and retention to professional development,
motivation, and performance evaluation.
- Prepared
and distributed sales, expense, productivity, and inventory control
reports, designed field management system to control job completion
targets, inventory turnover and technician location.
- Managed
an aggressive training and technical certification process contributing to
the professional development and certification of 85% of technical teams
(up from 2%) in key programs such as, A-Plus, Network Plus, PDI-Plus, and
CDIA-Plus.
- Restructured
performance metrics, matching service geography with field team residences
and updated technical service interviews to current business needs.
- Participated
in the development of Service Level Agreement; itemizing time-lines,
costs, project scope and expectations, detailed the inconveniences during
the process; leading to significant customer satisfaction.
- Initiated
the Orion Project, an integrated service control method that achieved a
better view of in-process service contacts and full scale project
implementation services.
- Executed
in-depth data analysis providing job completion time standards,
driving higher productivity and lower costs per-job.
- Launched
spare part recycling program leading to 40% reduction inventory costs and
lowered spare part transportation costs 35%.
Sales
Engineer / Solutions Trainer,
RICOH
PuertoRico from 2002 to 2005
- Drove
sales and training initiatives of high-technology office management
solutions among 11 subsidiaries in Latin America and the Caribbean.
- Assessed
conditions, share and growth potential in each market, and effective
ROIs and TCOs by product.
- Qualified
sales teams in digital technology and integration to legacy products in
use by clients.
- Authored
Computer Basic Training Program which was distributed throughout the
network and available on location in Spanish and Portuguese.
- Designed
business presentation models on products, technology, system
configuration, marketing and training.
- Implemented
centralized data base for the region; tools to handle sales projections,
individual product unit volumes and productivity measurements.
- Closed
negotiations with International Companies that added $60 million in gross
sales over three year period. Broke all previous regional sales
records by more than 15%.
Technology
Manager
RICOH
Puerto Rico from 2000 to 2002
- Provided
pre-and post-sales guidance to sales executives and internal-external
clients on voice, data, and high-technology office management
solutions.
- Turned
a $35K investment in telephone network upgrade to digital, generating
$120K in annual savings
- Provided
technical and operational systems support to local and remote users.
- Installed
computers,new applications, solved software/hardware issues, provided
required maintenance and ensured system communications. Hardware
included: servers, routers, switches, wiring and hubs.
Education / Professional Development /
Certifications
- MA
in Information System with a major in System Security - EDP of PR –
2011
- Fluent
in Spanish and English
- MPCS
– Mobile Seizure Forensic Certification
- Certified
Document Image Architect
- CompTIA
and Network+ Certifications
- HR
Certifications – PR Labor Law & Employee Termination, Sexual
Harassment, Recruiting and Target Selection
- Six
Sigma Yellow Belt
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