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Project Product Management Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Elin González
Park Gardens, G-18 Glacier, San Juan, PR 00001


787.761.9876 home
787.692.1230 mobile
elin.gonzalez@onelinkpr.net


Career Profile
                       Versatile and reliable Project Manager with well honed IT abilities and knowledge.  Goal oriented and                     accomplished process strategies developer and systems security expert.
Competencies
  • Project/Product Management - SDLC, NIST, SOA, MS Project
  • System Auditing, Governance and Compliance - ITIL, SOX, SAS70, ISO, COBIT
  • Certification and Accreditation (C&A)
  • Fraud Investigation and computer forensic with data mining techniques
  • Team building, direction, performance, matrices preparation
  • Multiple-simultaneous project controls involving multidisciplinary teams
  • CISA, CISSP and CCSK certifications in progress (2012)
  • TCP/IP, LAN/WAN/VPN/WiFi, IPS, IDS, VoIP, and SAN
  • Microsoft, Unix and Oracle (SQL) proficiency
  • Co-location,Disaster Recovery and Business Continuity and Backup programs
  • Cloud Computing strategies, auditing, design and implementation
  • CFE (Certified Fraud Examiner)

Experience
Forensic Analyst & Risk Assessment Consultant 
FASS Group - San Juan, Puerto Rico - 2009- Present
·         Create and maintain documentation and logs of events, interviews and evidence custody relations
·         Skillful  interrogator with strong observation skills  and strict follower of procedure ethics and law in every task. 
·         Compliance expert adviser., plan and develop external and internal audit programs for customer.
·         Security, risk and quality management designing or configuring tools for vulnerability and penetration tests . 
·         Plan, analyze, develop, implement, maintain, and enhance information systems security programs, policies, and procedure  utilizing tools such as Wireshark, nCap, Weka, BackTrack, etc 
·         Expert use of project management tools such a MS Project, SQL, Excel, with COBIT and ITIL standards to report project updates and presentations for Cloud Computing, Security and Disaster Recovery projects.
·         Prepare technical or non- technical briefings, reports and charts for P & L, Budget and goal/time-frame attainment analysis. 
·         Create tools and measurement techniques to gather data from users, customers and supervisor to analyze and create presentation with recommendation to solve project situations.
·         Forensic services on computer and cell phone systems.
·         Develop and support new products and solution on cross platforms.

Field Operations Manager
RICOH PUERTO RICO -San Juan, PR  From 2005 to2008
  • Planned, scheduled, directed logistics ,and delivery of IT and business solution projects for multiple RICOH products encompassing network systems, office equipment, image processing, and information communications system providing guidance to 84 indirect and seven direct reports.
  • Supported Latin American teams as needed and active member of the National Training Team. 
  • Managed divisional strategic, administrative, and operational initiatives to exploit functionality and quality.
  • Team recruiting, training and retention to professional development, motivation, and performance evaluation.
  • Prepared and distributed sales, expense, productivity, and inventory control reports, designed field management system to control job completion targets, inventory turnover and technician location.
  • Managed an aggressive training and technical certification process contributing to the professional development and certification of 85% of technical teams (up from 2%) in key programs such as, A-Plus, Network Plus, PDI-Plus, and CDIA-Plus.
  • Restructured performance metrics, matching service geography with field team residences and updated technical service interviews to current business needs.
  • Participated in the development of Service Level Agreement; itemizing time-lines, costs, project scope and expectations, detailed the inconveniences during the process; leading to significant customer satisfaction.
  • Initiated the Orion Project, an integrated service control method that achieved a better view of in-process service contacts and full scale project implementation services.
  • Executed in-depth data analysis providing  job completion time standards, driving higher productivity and lower costs per-job.
  • Launched spare part recycling program leading to 40% reduction inventory costs and lowered spare part transportation costs 35%.
                                         
Sales Engineer / Solutions Trainer,
RICOH PuertoRico from 2002 to 2005
  • Drove sales and training initiatives of high-technology office management solutions among 11 subsidiaries in Latin America and the Caribbean. 
  • Assessed conditions, share and growth potential in each market, and effective ROIs  and TCOs by product. 
  • Qualified sales teams in digital technology and integration to legacy products in use by clients. 
  • Authored Computer Basic Training Program which was distributed throughout the network and available on location in Spanish and Portuguese. 
  • Designed business presentation models on products, technology, system configuration, marketing and training.
  • Implemented centralized data base for the region; tools to handle sales projections, individual product unit volumes and productivity measurements. 
  • Closed negotiations with International Companies that added $60 million in gross sales over three year period.  Broke all previous regional sales records by more than 15%.

Technology Manager
RICOH Puerto Rico from 2000 to 2002
  • Provided pre-and post-sales guidance to sales executives and internal-external clients on voice, data, and high-technology office management solutions. 
  • Turned a $35K investment in telephone network upgrade to digital, generating $120K in annual savings
  • Provided technical and operational systems support to local and remote users.
  • Installed computers,new applications, solved software/hardware issues, provided required maintenance and ensured system communications.  Hardware included: servers, routers, switches, wiring and hubs.

Education / Professional Development / Certifications
  • MA in Information System with a major in System Security  - EDP of PR – 2011
  • Fluent in Spanish and English
  • MPCS – Mobile Seizure Forensic Certification
  • Certified Document Image Architect
  • CompTIA and Network+ Certifications
  • HR Certifications – PR Labor Law & Employee Termination, Sexual Harassment, Recruiting and Target Selection
  • Six Sigma Yellow Belt



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