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Web/Application Development/Project Management Specialist

Insightful, process-driven Web/Application Development/Project Management professional with notable success in IT project, application development, and business process management across diverse public and private sectors. Excel at providing comprehensive business support solutions as hands-on development, deployment, and process refinement and documentation. Extensive experience leading all stages of software development and process documentation efforts, including environment and application documentation, developing and delivering end-user training, designing and deploying solutions and process improvement strategies.

Areas of Expertise:

·         Project Management

·         Application design and deployment

·         Business Process Support Development

·         Application Documentation

·         Development Testing and QC

·         Productivity Software (MS Office)

·         Hands-on Software and hardware troubleshooting/maintenance

·         Customer Service/Client Relationships

·         Web/Portal Development

·         Business Process Support Application

·         Enterprise Content Management

Technical Proficiencies/Training/Certifications

Platforms:           Windows 9x/NT/2000/XP/Vista/7, mySQL,

Applications:     MS Visual Studio, MS Project, Visio, MS Office (Expert level Word, Excel, Outlook, Access, PowerPoint), Crystal Reports, Business Objects Enterprise, Adobe Acrobat Pro/Reader, Adobe Photoshop, Adobe Flash, Adobe Fireworks, Adobe In Design, Adobe Illustrator, Adobe Dream Weaver, Rhino 3D

Languages:         C#, C++, Visual Basic, PHP, Java, Java Script

Certification:     STI Helpdesk Professional, STI Helpdesk Manager

Training:              Business Objects Enterprise, mySQL DBA, Oracle 8i OCI/DBA, Smart Certify MCSE 2000, USN Information Technology Services, USN Technical Leadership

Significant Accomplishments

·        Developed production line automation software using C# and Visual Studio.

·        Developed and implemented application testing processes and procedures.

·        Developed and deployed web based dashboard and reporting portal (php, mysql).

·        10+ years developing, managing and refining IT and business processes and supporting applications.

·        Successfully prioritized and managed multiple simultaneous projects to ensure both on-time and within budget completion with highest level of customer/client satisfaction.

·        Created and maintained campus/enterprise-wide technology deployment documentation.

·        Developed and maintained workflow process documentation for IT organizations and general business organizations in pharmaceutical, logistics, manufacturing and education sectors.

Employment History

TMS Services – Director of IT, Application Development – contract – Sep. 2010 to Present

Develop/improve IT Department processes. Document business processes and IT Infrastructure. Manage multiple IT and application development projects.

Itron /StaffSource –Application QC/Testing – April 2011-October 2011 (90 day contract extended to 180 days)

Develop and implement application testing procedures and tools. Develop and deploy assembly line production automation solution.

Searching/Self Employed – Dec. 2009 to September 2010

Performed freelance work while seeking new permanent employment

Burris Logistics – Digital Media Coordinator/Help Desk Manager – Mar. 2004 to Dec. 2009

Developed and staffed the corporate support desk. Created and illustrated technical and business process documentation. Developed presentation graphics and video. Developed and delivered end-user training.

IMED Link – Metanurse Support Center Manager – Jun. 2003 to Dec. 2003

Organized, staffed and managed end-user support center ensuring all incidents were followed through to resolution while maintaining high level of customer satisfaction. Developed end-user training for proprietary distance learning application. Co-managed application QA/QC team.

Spherion Technologies – Operations Director/Help Desk Manager – Aug. 1999 to Dec. 2002

Staffed, Launched and managed support/helpdesk/network operations over 60+ direct and indirect reports for clients in the technology, pharmaceutical and education sectors.

Wesley College – Director of Information Technology – Jul. 1998 to Aug. 1999

Managed entire campus IT infrastructure, campus-wide fiber network deployment project. Developed a student operated peer based help desk alongside a staff operated helpdesk to support staff and faculty. Worked in a hands-on capacity to ensure high availability of campus technology resources.

Compatible Computers – Technical Operations/Sales Manager – Mar. 1991 to Jul. 1998

Managed multiple client contracts, network installations, and a centralized, multi-client help desk

Environmental Resources Management – CAD Operator/ PC Technician – Aug. 1988 to Feb. 1991

Maintained all windows based computing devices. Handled multiple CAD projects.

Ron Rodell and Associates – Systems Technician – Jan. 1987 to Jul. 1988

Maintained all computing and A/V equipment.

US Navy – Radioman 2^nd Class (IS/IT Specialist) – Jul. 1982 to Dec. 1986

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