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Web/Application Development/Project Management Specialist
Insightful, process-driven Web/Application
Development/Project Management professional with notable success in IT project,
application development, and business process management across diverse public
and private sectors. Excel at providing comprehensive business support
solutions as hands-on development, deployment, and process refinement and
documentation. Extensive experience leading all stages of software development
and process documentation efforts, including environment and application
documentation, developing and delivering end-user training, designing and
deploying solutions and process improvement strategies.
Areas of
Expertise:
·
Project Management
·
Application design and deployment
·
Business Process Support Development
·
Application Documentation
·
Development Testing and QC
·
Productivity Software (MS Office)
·
Hands-on Software and hardware troubleshooting/maintenance
·
Customer Service/Client Relationships
·
Web/Portal Development
·
Business Process Support Application
·
Enterprise Content Management
Technical Proficiencies/Training/Certifications
Platforms: Windows 9x/NT/2000/XP/Vista/7, mySQL,
Applications: MS Visual Studio, MS Project, Visio, MS
Office (Expert level Word, Excel, Outlook, Access, PowerPoint), Crystal
Reports, Business Objects Enterprise, Adobe Acrobat Pro/Reader, Adobe
Photoshop, Adobe Flash, Adobe Fireworks, Adobe In Design, Adobe Illustrator,
Adobe Dream Weaver, Rhino 3D
Languages: C#, C++, Visual Basic, PHP, Java, Java
Script
Certification: STI Helpdesk Professional, STI Helpdesk
Manager
Training:
Business Objects Enterprise,
mySQL DBA, Oracle 8i OCI/DBA, Smart Certify MCSE 2000, USN Information
Technology Services, USN Technical Leadership
Significant Accomplishments
·
Developed production line automation software using C# and
Visual Studio.
·
Developed and implemented application testing processes and procedures.
·
Developed and deployed web based dashboard and reporting
portal (php, mysql).
·
10+ years developing, managing and refining IT and business
processes and supporting applications.
·
Successfully prioritized and managed multiple simultaneous projects
to ensure both on-time and within budget completion with highest level of
customer/client satisfaction.
·
Created and maintained campus/enterprise-wide technology
deployment documentation.
·
Developed and maintained workflow process documentation for
IT organizations and general business organizations in pharmaceutical,
logistics, manufacturing and education sectors.
Employment History
TMS
Services – Director of IT, Application Development – contract – Sep. 2010 to
Present
Develop/improve
IT Department processes. Document business processes and IT Infrastructure.
Manage multiple IT and application development projects.
Itron
/StaffSource –Application QC/Testing – April 2011-October 2011 (90 day
contract extended to 180 days)
Develop and implement
application testing procedures and tools. Develop and deploy assembly line
production automation solution.
Searching/Self
Employed – Dec. 2009 to September 2010
Performed
freelance work while seeking new permanent employment
Burris
Logistics – Digital Media Coordinator/Help Desk Manager – Mar. 2004 to Dec.
2009
Developed
and staffed the corporate support desk. Created and illustrated technical and
business process documentation. Developed presentation graphics and video.
Developed and delivered end-user training.
IMED
Link – Metanurse Support Center Manager – Jun. 2003 to Dec. 2003
Organized,
staffed and managed end-user support center ensuring all incidents were
followed through to resolution while maintaining high level of customer
satisfaction. Developed end-user training for proprietary distance learning
application. Co-managed application QA/QC team.
Spherion
Technologies – Operations Director/Help Desk Manager – Aug. 1999 to Dec. 2002
Staffed,
Launched and managed support/helpdesk/network operations over 60+ direct and
indirect reports for clients in the technology, pharmaceutical and education
sectors.
Wesley
College – Director of Information Technology – Jul. 1998 to Aug. 1999
Managed
entire campus IT infrastructure, campus-wide fiber network deployment project. Developed
a student operated peer based help desk alongside a staff operated helpdesk to
support staff and faculty. Worked in a hands-on capacity to ensure high
availability of campus technology resources.
Compatible
Computers – Technical Operations/Sales Manager – Mar. 1991 to Jul. 1998
Managed
multiple client contracts, network installations, and a centralized,
multi-client help desk
Environmental
Resources Management – CAD Operator/ PC Technician – Aug. 1988 to Feb. 1991
Maintained
all windows based computing devices. Handled multiple CAD projects.
Ron
Rodell and Associates – Systems Technician – Jan. 1987 to Jul. 1988
Maintained
all computing and A/V equipment.
US
Navy – Radioman 2nd Class (IS/IT Specialist) – Jul. 1982 to Dec.
1986
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