Production Support Analyst Sample Resume Format in Word Free Download -->

Production Support Analyst Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
ANNA HEALEY (516)220-9876
anna@yahoo.com

SUMMARY

Extensive experience in Information Technology (IT), focusing on Production Support in a mainframe environment. Strengths include troubleshooting and resolving software problems, satisfying production requirements, prioritize and satisfying correct work flows. Analytical well-organized detail and deadline oriented self-starter who handles pressure well, possessing effective communication abilities.

TECHNICAL QUALIFICATIONS

Software: JCL, TSO,ISPF, IMS, CICS, DB2, Dasd, TLMS, RMDS, View Direct (Mobius); CA-Scheduler, CA7-Scheduling, CA11, TSO, OMEGAMON, Changeman Utility; Lotus Notes; MS Word, Excel, PowerPoint, Access; MAGIC, Change Management;

Operating Systems: OS390/MVS Batch/Online Systems

Applications: Financial, Foreign exchange, Annuity, Health and Insurance applications and
Disaster recovery;

PROFESSIONAL EXPERIENCE

Teamson Design Corporation, Edgewood, NY
Information Tech. Specialist 2004-present
Update and troubleshoot sales / accounting systems processing resulting in maintaining a 100% accuracy rate.
Insured processing was completed successfully with all critical deadlines being met.
Interact with customer base and management.

Brown Brothers Harriman and Company, NY
Production Support Analyst 1999-2004
IBM O/S390 environment.
Maintained and troubleshoot mainframe batch processing resulting in maintaining a 100% accuracy rate.
Insured batch processing was completed successfully with all critical deadlines being met.
Interacted with application support group and D.P. operations personnel involving a staff over 100.
Scheduled mainframe batch jobs leading to no downtime.
Analyzed and corrected batch abends / failures in a timely and accurate fashion.
Migrate source code and jcl code to the production environment when necessary to correct problem issues, along with modification to the batch schedule job flow, utilizing IBM and in- house utilities.
Monitored the firms Disaster Recovery plan, working with Sungard Recovery Services.
Interacted with internal and external clients and vendors covering domestic and International markets.

Equitable Life Assurance of the U.S., (Subsidiary of Axa Financial, Leonia, NJ
Systems Analyst 1982-1998
IBM O/S390 environment.
Installed and maintained various batch and on-line systems in Information Technology department leading to minimal downtime.
Prepare test samples to be developed and tested by application development team.
Migrate source code from developers library to testing libraries, running test job streams.
Supported application team by building GDG (catalog control) libraries for tape/disk file.
Develop production job streams (batch jobs), developing schedules , along with migration of all test job and program library members to the production environment.
Interacted with customers within the company along with outside users such as Chase Bank, First Chicago Bank, Fleet Bank and Bank of New York personnel.
Serviced Equitable Lifes five regional offices with systems support.
Provided CIGNA with computer support in enabling them to process health claims.

EDUCATION / RELATED TRAINING

Computer Associates Training Class - C.A. Scheduler

Equitable Life, In-House Training
Mark IV, JCL, Word Processing

C.U.N.Y, New York, NY
Courses in COBOL, RPG, FORTRAN and various Computer Science courses

St. Johns University, Jamaica, NY
Course work in Business Administration


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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