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Information Technology Management
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Bella Mitchell
309
Fayette Blvd., Syracuse, NY 13001
315-807-9876
bella@twcny.rr.com
Information Technology Management
Over 15 years of management experience
within the Information Technology function, as well as a management background
in the U.S. military. Portfolio of achievements includes large-scale data
conversions, 6-figure cost savings, training implementations, and process
improvements. Pending B.S. degree from Syracuse University.
Technology manager with distinguished
career leading complex, challenging IT initiatives. Repeated success guiding
development and launch of leading-edge technology solutions for top-priority
business goals. Extremely effective communicator able to build solid
relationships with diverse group of stakeholders and team members.
Advanced knowledge in relational databases, SQL and query writing, Informix, MS
Access , AS400, and programming concepts.
Core competencies:
·
Strategic Business & Technology
Planning
·
Product Design, Development &
Launch
·
Data Center Management & Coordination
·
Team Training, Mentoring &
Leadership
·
Service Delivery
|
·
Cost Reduction & Avoidance
Solutions
·
Disaster Recovery & Business
Continuity
·
Systems Migrations, Upgrades &
Repairs
·
Data, Image & Systems
Conversions
·
Call Center Management
|
Professional Experience
|
AFFILIATED COMPUTER SERVICES –
1998-Present
$22 billion
global leader in business process and information technology services, with
130,000 employees in 160 countries.
Production
Control Manager
In charge of day-to-day operations for 8-person data
center that supported over 300 clients. Manage all historic, reindexed, and
currently recorded data for over 500 government clients. Oversee data
conversions from various sources to 5 legacy systems (DOS, UNIX, AS400, SQL
Server, Novell) and image conversions to UNIX, Novell, and SQL Server.
Coordinate DBA functions and schedules across 2 platforms. Manage data library
with 30,000+ tapes. Function as the senior Service Maintenance Manager for
escalated issues. Assisted senior sales staff with applying for state grants.
Selected
contributions & accomplishments:
·
Managed
system installations Projects
included sales support, site survey, environment configuration and procurement,
data/image conversions, hardware installation, and customer training. Hardware included one or more enterprise
servers (SQL server or UNIX), several workstations, cashiering stations, search
stations, scanning stations, and network equipment.
·
Completed
over 190 successful data/image conversions for local government databases.
Advanced knowledge in data management, data and image conversions
(migrations), data analysis/audit and clean-up, image mapping, quality control
and quality assurance.
·
Member
of Sales Support Management Team Created and marketed new products/services for
go-to market launches. Assisted in developing the company’s 1st
Windows-based system, and led series of successful initiatives that led to
recognition from upper management (including standards for database design,
report generations, and maintenance schedules).
·
Managed
monthly processing for 15 million-plus government filings in
accordance with the Freedom of Information Act, government recordings including
mortgages, deeds, tax liens, state and local licensing, and UCCs; generated
1,200+ monthly reports (over 1 million pages) for distribution to government
offices for public searching. printed
100,000+ pages on a monthly basis, and created an internal billing system to
invoice 600 clients.
·
Designed
and authored user manuals and other documentation for subsequent
distribution to users and management, leading to improved knowledge and
capabilities for users.
·
Achieved
$500,000+ in annual savings through the shut-down of the
production printer and the subsequent elimination of 2.5 positions
CSC/AXA FINANCIAL – 1994-1998
Worldwide
leader in financial protection and wealth management.
Senior
Data Center Technician
Supervised team of 6 data
library technicians in day-to-day activities. Operated IBM OS3090 mainframe
system using JCL. Catalogued and mounted 3480/3590 data tapes in 32 drivers for
the system. Maintained offsite backup processes, including report generation,
offsite shipment, and recalling of scratch tapes.
Selected
contributions & accomplishments:
n Served as a key member of the Disaster
Recovery Team consisting of mock disaster and 12-24 duty in
Philadelphia.
UNITED STATES ARMY – 1988-1993
Squad Leader
Directed 10-man combat engineer
unit and managed $80 million in assets (equipment and vehicles). Monitored
maintenance for soldier’s barracks, division HQ offices, and battalion motor
pool.
Selected
contributions & accomplishments:
n Created database (Xtree) for training
management within division, including places, times,
activities, supervisors, equipment needs, number of soldiers present, and other
significant logistical data.
Education
& Credentials
|
Project Management Professional (PMP)
Certified through Project Management Institute (PMI),
2011
Bachelor of Science in Information Management & Technology, In
Progress
Syracuse University, Syracuse, NY
Minor in Data Analysis-Business Management
Dean’s List / 3.95 G.P.A.
Regents Diploma
Jamesville-Dewitt High School, Fayetteville, NY
Professional Training
Completed multiple leadership, time management,
business, and professional development courses
Computer Skills Summary
Informix, relational databases, SQL, UNIX, AS400,
Novell, SQL Server
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