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Enterprise IT Operations Professional
11+ yrs IT experience - 2+ yrs project mgmt- 11+ yrs customer service
Experience in Financial Services, Utilities, Transportation, & Government sectors
Large datacenter operations - System management & administration, media & batch/script processing, and load/environment management in multi-homed datacenters, batch job/script recovery/restarts, problem management, automation/innovation efforts, and documentation.
Production Batch Support - Designed, wrote, scheduled, and executed batch jobs/scripts for automation & production processing for multiple application systems. Performed testing, training, QA functions, object moves, and primary support for multiple job streams on multiple platforms. Coordinated with business users to enhance and improve production processing. Performed analysis for problem resolution & escalation for production processing.
Software Development - performed various roles in the SDLC, including Project Lead, Systems Analyst, Business Expert, Software Designer, DBA, and Programmer. These projects included production processing and support applications.
4/2004 - 7/2005
DHL
Scottsdale, AZ
Computer Operator III
Large datacenter computer operator - OS/390 &zOS, JES2, SDSF, JCL, CA7/11, Control-M, Unix, OpenVMS, OpenView, AS/400, Windows (2k,XP). System monitoring, tape handling & batch processing on multiple systems, multiple platforms. Basic batch job recovery/restarts, problem resolution, tracking, & escalation.
9/2003 - 4/2004
Ajilon Consulting/DHL-Airborne Express
Seattle, Wa
Computer Operator - Contract
3rd Shift Print Room Operator - OS/390, MVS, TSO, CA-7, MainView. Console monitoring, job processing/problem resolution, network monitoring. IBM Infoprint 4000, RSI roll feeders, folders, & cutter (CTS). Maintain printer operation, organizing work to priority levels, printer operation/basic maintence, print distribution.
4/1998 - 12/2000
Idaho State Department of Health & Welfare, IT Division
Boise, ID
IT Production Specialist
Submit, monitor, and check batch processing on OS/390 mainframe. Converted WordPerfect job documentation into Access97/SQL Server application
Download Resume Format
Teresa
Hill
309 – B 119th Ave SE
309 – B 119th Ave SE
Kent,
WA 98001
teresa@hotmail.com
Enterprise IT Operations Professional
11+ yrs IT experience - 2+ yrs project mgmt- 11+ yrs customer service
Experience in Financial Services, Utilities, Transportation, & Government sectors
Large datacenter operations - System management & administration, media & batch/script processing, and load/environment management in multi-homed datacenters, batch job/script recovery/restarts, problem management, automation/innovation efforts, and documentation.
Production Batch Support - Designed, wrote, scheduled, and executed batch jobs/scripts for automation & production processing for multiple application systems. Performed testing, training, QA functions, object moves, and primary support for multiple job streams on multiple platforms. Coordinated with business users to enhance and improve production processing. Performed analysis for problem resolution & escalation for production processing.
Software Development - performed various roles in the SDLC, including Project Lead, Systems Analyst, Business Expert, Software Designer, DBA, and Programmer. These projects included production processing and support applications.
Platforms: Unix (var., incl.
HP, DEC, Solaris, and AIX), Linux (RHEL, Ubuntu), MS Windows (NT, Win2k, XP,
etc.), z/OS, OS/390; AS400, OpenVMS
Software/Languages: Perl, BASH, Remedy, JCL,
Control-M, ECS/EM, DB2, MQ series, Tivoli, OpenView, Dispatch, SAR, FTP,
Connect:Enterprise, MS Office suite, SQL Server, Oracle, Informix, NetView,
Omegamon, Teradata, and many others.
RHCSA - Red Hat Certified System Admin. - current
RHCSA - Red Hat Certified System Admin. - current
Attended BSU - Boise State University, focus in Computer
Information Systems
Employment History
2/2007 - Curr.
Charles Schwab Corp.
Phoenix, AZ.
IT Staff - Production Systems management, including meeting critical SLAs, change management, problem/crisis management, and systems administration in multi-platform, multi-OS, geographically dispersed datacenter environments. Incl. thousands of servers, VMware virtualization, mainframe environments, datawarehousing, NAS, load-balancing; RedHat Linux, Windows, Solaris, AIX, and z/OS used regularly.Use of various admin. tools & creation of new tools (via Perl, JCL/ReXX, bash scripts, macros, XML, HTML, etc.)
10/2005 - 2/2007
PDS/APS
Phoenix, AZ
Computer Operator/Job Control
Basic batch job monitoring, recovery/restarts, problem resolution, tracking, &escalation.Datacenter computer operations - zOS, JES2, SDSF, JCL, Dispatch, Control-M/EM, Unix, HP ServiceDesk, SmartStream, Windows (2k,XP). System monitoring, tape handling & batch processing on multiple systems, multiple platforms.
2/2007 - Curr.
Charles Schwab Corp.
Phoenix, AZ.
IT Staff - Production Systems management, including meeting critical SLAs, change management, problem/crisis management, and systems administration in multi-platform, multi-OS, geographically dispersed datacenter environments. Incl. thousands of servers, VMware virtualization, mainframe environments, datawarehousing, NAS, load-balancing; RedHat Linux, Windows, Solaris, AIX, and z/OS used regularly.Use of various admin. tools & creation of new tools (via Perl, JCL/ReXX, bash scripts, macros, XML, HTML, etc.)
10/2005 - 2/2007
PDS/APS
Phoenix, AZ
Computer Operator/Job Control
Basic batch job monitoring, recovery/restarts, problem resolution, tracking, &escalation.Datacenter computer operations - zOS, JES2, SDSF, JCL, Dispatch, Control-M/EM, Unix, HP ServiceDesk, SmartStream, Windows (2k,XP). System monitoring, tape handling & batch processing on multiple systems, multiple platforms.
4/2004 - 7/2005
DHL
Scottsdale, AZ
Computer Operator III
Large datacenter computer operator - OS/390 &zOS, JES2, SDSF, JCL, CA7/11, Control-M, Unix, OpenVMS, OpenView, AS/400, Windows (2k,XP). System monitoring, tape handling & batch processing on multiple systems, multiple platforms. Basic batch job recovery/restarts, problem resolution, tracking, & escalation.
9/2003 - 4/2004
Ajilon Consulting/DHL-Airborne Express
Seattle, Wa
Computer Operator - Contract
3rd Shift Print Room Operator - OS/390, MVS, TSO, CA-7, MainView. Console monitoring, job processing/problem resolution, network monitoring. IBM Infoprint 4000, RSI roll feeders, folders, & cutter (CTS). Maintain printer operation, organizing work to priority levels, printer operation/basic maintence, print distribution.
4/2001 - 9/2002
J.R. Simplot Corp.
Boise, ID
IT Operations Technician
Daily operations activities incl. - monitoring, backups, job scheduling, batch processing, documentation, & problem resolution. Multi-platform environment = Unix (DEC & HP), OpenVMS, Linux (RedHat 7.2), AS/400
J.R. Simplot Corp.
Boise, ID
IT Operations Technician
Daily operations activities incl. - monitoring, backups, job scheduling, batch processing, documentation, & problem resolution. Multi-platform environment = Unix (DEC & HP), OpenVMS, Linux (RedHat 7.2), AS/400
4/1998 - 12/2000
Idaho State Department of Health & Welfare, IT Division
Boise, ID
IT Production Specialist
Submit, monitor, and check batch processing on OS/390 mainframe. Converted WordPerfect job documentation into Access97/SQL Server application
Download Resume Format
.JPG)
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