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president / chief
operating officer / executive manager
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Candidate Profile:
Revenue
& profit driven President / Chief Operating Officer with more than 20+
years of leadership and cross functional management expertise gained from
positions of increasing responsibility at start-up, entrepreneurial, mid-
market and Fortune 500 companies. Known for delivering sustainable results in
revenue growth, operating efficiency and improved profit performance. Proven ability to direct strategy and daily
operations for start-ups to multi-national. Expertise in sales, finance, and
general management, and back-office operations. Information Technology
background; Six Sigma; International. Control costs, increase revenues. Unique
ability to create a customer-driven and team-oriented culture in support of
sales and marketing initiatives. Unique
ability to create a customer-driven and team-oriented culture in support of
customer service improvement and sales and marketing initiatives. Extensive
experience analyzing and executing opportunities to improve cash flow through
revenue growth as well as waste reduction, Lean Manufacturing implementation
and process improvements.
Additional
accomplishments and core competencies include:
·
Provide
P&L leadership, analyzed business performance and provided direction to
both short and long-term business objectives.
·
Led
planning and analysis managing all activities of Operation, Technology and
Procurement functions including; Capital Investments, Product Cost Standards,
Productivity, Inventory, Transportation and Warehousing, Planning & Reporting.
- Ability
to convert complex operational, finance and compliance issues into terms
and concepts that are easily disseminated throughout all levels of the
organization.
·
Motivated
and inspired cross-functional business teams to meet and surpass corporate
objectives through participative leadership style and consensus building.
·
Multiple
location and business unit management and co-ordination through implementation
of uniform financial/operations reporting package holding each site accountable
to focus on company directed action plans resulting in improving company
results.
·
Experience
as key business partner to President, CEO and Board of Directors in establishing
and executing strategies to grow profitably.
·
Created
Operation Flawless, a process to improve integrity and quality of business
transactions.
·
Introduced
Six Sigma methodologies to improve customer service. Impacted entire Quote to
Cash cycle and reduced Days Sales Outstanding (DSO) by 25 days in six months
(30%).
·
Extensive
experience in Mergers & Acquisitions. Led multi disciplinary teams in due
diligence efforts and numerous strategic transactions including acquisitions,
mergers, lift outs, denovos, swaps, divestitures, etc.
·
Demonstrated
ability to control costs and increase revenues, while enabling business
controls and processes, including customer service and e-commerce operations.
·
Developed
new world class, multi-channel, call-center / customer service strategy based
on one voice to the customer. Consolidated call-centers, saving 15% in costs
and improved service response.
·
Demonstrated
ability to control costs and increase revenues, while enabling business
controls and processes, including customer service and e-commerce operations.
- Conversant
with Sage
ERP MAS 90, Sage ERP MAS 200, MAS 500, Microsoft Office, Microsoft
Dynamics CRM, Lawson Software and Krystal Reports.
William D. DuFour, Jr.
1945 Lees Avenue • Long Beach, CA 90815
william.d.dufour@gmail.com • (562) 493-6620
william.d.dufour@gmail.com • (562) 493-6620
president / chief
operating officer / executive manager
Strategic Business Planning • Product Management
• Mergers & Acquisitions
Highly accomplished, visionary Executive
successful at building and leading high-performance organizations, with
revenues of up to $300MM. Experience with both start-up and growth organizations. Combines strategic and tactical financial
expertise with strong qualifications in business development, operations, and
leadership. A strategist with a clear sense of purpose and urgency when faced
with diverse situational challenges during periods of both declining sales and
rapid growth. Results-oriented, decisive leader with proven success in new
market and product identification. Proven track record of increasing sales, market share, and
profitability. Tendency to thrive in dynamic and fluid environments while
remaining pragmatic and focused.
Core Competencies
·
Senior Management Team
Building
·
Change Management
·
Visionary Leadership
·
P&L Management
·
Operations Management
·
Market and Product
Identification
·
Technology Development
·
Product and Project
Design
·
Financial Planning and
Management
·
Strategic Alliances
·
Mergers &
Acquisitions
·
Accomplished
Spokesperson
·
Budgeting, Planning,
Forecasting
·
Business Development
·
Cost Control
·
Contract Negotiations
and Administration
·
Mentoring and Coaching
Professional Experience
CAD Ventures, llc – Long Beach, CA 2009 - Present
President
/ Chief Operating Officer
President / COO of a privately
held, company that provides and delivers essential advantages to businesses in the form of systems, processes,
operations and marketing techniques that make companies more valuable.
Provided leadership and strategy
to assist with the development of business and marketing plans. Direct the day-to-day
financial, administrative, and IT operations. Oversee accounting, annual
planning and forecasting, budgeting, capital and cash management, and internal
controls.
Maintained P&L responsibility. Established new business
relationships, partnerships and new customer development. Led project design, management, and
implementation as well as cross-functional management.
Key Achievements:
Ø
Worked
with key accounts to establish performance improvement programs to retain their
business increased customer retention by 25%.
Ø
Boosted
productivity by 30% by standardizing metrics and introducing individual
performance measurement.
Ø Designed and established product line
reporting systems and key metrics to measure productivity, efficiency, and
operational excellence to enhance customers’ performance by 20%.
Ø Enhanced performance by designing and
establishing product line reporting system and key metrics to measure
productivity, efficiency, and operational excellence.
William D. DuFour, Jr. • Page 2
Ø
Motivated
and inspired cross-functional business teams to meet and surpass corporate
objectives through participative leadership style and consensus building.
Ø Established new processes and controls to
improve cost visibility/control and increase accountability.
Ø Undertook, for customers, a “field to
shipping” process mapping program of their business as a basis for making
recommendations to improve business processes and service levels while reducing
overhead and costs.
Ø Developed a sales and marketing process
involving search engine marketing, search engine optimization, social media
marketing and push proxy gateways in order to increase potential customer
traffic by 40%.
Ø Led multi disciplinary teams on due
diligence efforts and numerous strategic transactions including acquisitions,
lift outs, denovos, swaps, mergers, acquisitions, divestitures, etc.
Ø Prepared S1and Road Show Documents for IPO.
Ø Led cost containment initiatives which
resulted in 10% reduction in spend and sizable reductions in per unit costing
without compromising growth capacity.
Informative Research – Garden Grove, CA 1995-2009
President
/ Chief Operating Officer / Chief Financial Officer & Director
Served
as President, COO, CFO and a Member of the Board of Directors of a sixty-four-year old, privately held, $100
million Company that provides consumer information services and document
management to businesses and consumers, with as many as ten customer service
and operations-based offices.
Developed and maintained
bottom-line responsibility for business enterprise. Strategic planning; product
development and management; and software processes for internet customer
selling, ordering, and servicing. Oversaw all operational and legal functions
of the company and related affiliate companies as well as internet
infrastructure. Manage accounting and administrative including seven Vice
Presidents, Controller, HR Director, and Operations Manager; provided
cross-functional management. Directed
all operations for product delivery and servicing. Redefined organizational
structure, oversaw major pricing decisions, and performed monthly evaluation of
company results. Primary point of
contact for affiliate companies and all operational and legal relationships.
Conduct due diligence on all deal flow work. Track operational structures of affiliate
companies. Negotiate all contracts and leases.
Key Achievements:
Ø
Mentored and managed a 12-member financial team
servicing ten locations Implementing
a uniform financial/operations reporting package holding each site accountable
to focus on company directed action plans resulting in improving company wide
margins by 20%.
Ø
Increased
gross profit margin by 2.4 percent ($1.3 million) by implementing a structured
process of project and estimate reviews.
Ø Managed P&L
responsibilities, including fee negotiations, profit analysis, value billing
and collections. Consistently demonstrated improvements in profitability year
over year by 15%.
Ø Designed and
implemented reorganization of corporate structure eliminating redundancies in
both personnel and functions, which improved the efficiency and effectiveness
of sales, production, customer service, and technical management teams.
Achieved a net increase in profitability of 40%, while markedly improving
employee morale and productivity.
Ø Key player in
designing growth initiatives plan, which resulted in one year growth of 18% and
17%, in revenue and pre-tax income, respectively, amidst a weak economic
environment.
Ø Formulated annual
business plans that successfully motivated the sales team to achieve a 35%
increase year-over-year in sales volume while production/line managers reduced
production costs by 20% year-over-year and increased production capacity
without an increase in headcount.
William
D. DuFour, Jr.
•
Page 3
Ø Developed
product/market channel profitability reporting system. Improved cash flow by
over $4,000,000 by developing credit management procedures, which reduced
accounts receivable days outstanding by over 50 %..
Ø Instituted a billing
system that simplified customer ordered products and services with easy to read
fee structure.
Ø Led the group that
reengineered all functions in the company resulting in a reduction of staff,
saving the company $400,000 annually.
Ø Negotiated and
implemented new HRA health insurance plan saving $250,000.
Ø Negotiated the sale of
Credit Data of Illinois for 8.5 times EBITDA, which netted the shareholders 16
times the original purchase price.
Ø Performed due
diligence and acquired operating business of Dial Reprographics, Inc.
Ø Changed contract
department’s reputation from ‘sales prevention’ to sales support.
AON ENTERTAINMeNT, LTD. – Los Angeles, CA – London,
England - Canada 1992-1995
Vice
President of Finance and Administration, CFO
Served
as Vice President of Finance and Administration and CFO of a publicly held
company, which provided specialized insurance products to the sports and
entertainment industries with sales of $250 million. Multi-state and
multi-national service and sales offices.
Day-to-day business affairs and
operations responsibility, including strategic planning, product development,
and software processes for delivering highly specialized and regulated
insurance policies in a timely manner. Perform monthly financial evaluation of
company results; prepare documentation for 10Q and 10K filings. Redefine
organizational structure and internal controls, and oversaw major pricing
decisions. Participated in international project and product development
through due diligence and prioritization.
Reported to President / CEO.
Key Achievements:
Ø Partnered with senior management
to design, develop and analyze strategic growth plans, including mergers &
acquisitions, marketing initiatives and product development. Reduced margins
while achieving appropriate balance of investing in sales, distribution and
infrastructure.
Ø Directed accounting
and financial personnel in developing cash management and billing procedures,
which increased monthly cash flow by 25% and reduced DSO proportionately
without affecting customer relations.
Ø Managed transaction
support services for two multi-million dollar deals including due diligence,
review of financial projections and SEC filings, and interaction with advisors.
Ø Implemented
administrative and budgeting techniques, which resulted in a more
cost-effective approach to cost of goods sold, selling expense, and GNA.
Through hands-on budgeting approach, improved management and purchasing
controls to produce a 20% reduction in overall expenditures.
Ø Participated in due
diligence process in the merger of two insurance companies to form a new
specialty insurance provider to the sports, leisure, and entertainment
industries.
Ø Assisted with start-up
of a new completion bond facility company with a $500 million capacity, which
was collaboration between one international insurance company, one domestic
insurance company, and AON Entertainment.
Ø Sold assets of three
operating divisions (four product lines).
Ø Designed and
implemented global Enterprise Performance Management and Transactional
processes and technologies across domestic and international business units.
Ø Implemented customized
IBM PS/2 accounting system on-schedule.
William D. DuFour, Jr. • Page 4
AMERICAN TEChnOLOGIES GROUP, INC. – Los Angeles, CA –
Houston, TX 1989-1992
Vice
President of Finance, CFO
Served as
Vice President of Finance and CFO of a privately held company, which
manufactured specialty electrical products to other wholesale and retail
distributors with sales of $150 million. Oversaw multi-state service and sales
offices.
Directed day-to-day business and
financial affairs responsibilities, including strategic planning, production
cost accounting, and front-line productivity analysis. Performed monthly
financial evaluation of company results. Redefined production line structure
and internal controls, and oversaw major pricing decisions. Reported to President / CEO.
Key Achievements:
Ø Implemented cohesive
information reporting strategy focused on in depth analysis and distribution of
relevant information dramatically improving management reporting and alignment
of operating plan, forecast and strategic goals.
Ø Increased Return on Net Assets 25% and cash
flow 100%, year-to-year, by improving inventory turnover and renegotiating
terms with targeted suppliers.
Ø Controlled all
business and financial affairs and reporting for seven interrelated profit
centers; rolled all profit centers up into one consolidated P&L,
effectuating an immediate 15% reduction in overall expenditures.
Ø Established capital
equipment replacement and leasing programs to permit company growth without
impacting company cash flow or reserves. Created a positive image in the
financial community, permitting financing in a tight cash environment.
Ø Identified production
problems, resolved issues with more effective use of resources, netting a
reduction in operational costs of 21%.
Ø Led successful
implementation of Visual ERP software system. Allowing real time on line
information and reporting to all areas of company.
Ø Led purchasing
initiatives, which reduced material cost by $300,000.
Ø Reduced costs $129,000
by redoing the entire insurance programs – business and
health.
Education
Masters Degree, West Virginia
University, Morgantown, WV
Bachelors
Degree,
Franciscan University, Steubenville, OH
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