Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Monica Wu
44 Buena Vista
Ave, Belmont, CA 88884 │monica@gmail.com │ (650) 703-1212
Education
University of
California, Irvine
B.A. Business
Economics, B.A. Urban Studies; GPA: 3.534/4.0
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June 2011
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Honors:
Dean’s List, 7 quarters (requires 3.5 GPA or higher)
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Coursework:
Managerial Economics, Business Decisions, Economics of Accounting Decisions,
Money and Banking, Corporate Finance, Applied Econometrics, Game Theory and
Politics, Technology and Economic Development
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Experience
Google Inc.
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September –
Present
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Product Ads
Operation Specialist
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Mountain View,
CA
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Enhance user’s online shopping
experience on Google Shopping by providing in-depth research, analysis, and
technical support to internal and external partners.
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Work cross functionally with various
teams in a high pressure, time sensitive, and frequently changing environment
to improve merchant’s online presence by providing issue-resolution and
escalation procedures for large client (i.e. Macy’s, Nordstrom, and Vitamin
Shoppe) and small to medium business merchants of Google Merchant Center and
Google Merchant Center related products.
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Utilize in depth knowledge of product
feeds, Product Listing Ads, Product Search, and Google Shopping policies to
develop appropriate messaging that serves as mediation and information for
different audiences.
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Solve and escalate thirty plus new
cases a day and follow up on all previous cases.
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Honeywell
Building Solutions
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April 2012 – September 2012
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Sr. Customer
Service Specialist
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Foster City,
CA
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Provided great customer service and back
office support for PG&E's HVAC Quality Maintenance Program which seeks to
support California's Long Term Strategic Plan by optimizing commercial and
residential HVAC units for energy efficiency.
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·
Made the workflow process of rebate
entries more efficient by processing and trouble-shooting hundreds of
problematic rebates resulting in a significant decrease of idle rebates in
the system and quick rebate returns for customers and contractors alike.
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Maintained the high standards of the
program by executing the following functions:
▬
Performed insurance audits to ensure
that contractors are qualified to remain in the program
▬
Set up quality assurance appointments
to verify the validity of the data collected by contractors (consistently
exceeded goal of having at least 10% of the HVAC units treated be checked)
▬
Compiled, follow-upped, and
troubleshooted incomplete and failed rebate applications and quality control
assessments.
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Assisted the sales manager in tracking
the success of the program by generating weekly reports on the number of
Residential HVAC Units treated via Excel.
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Generated potential contractor leads
and market PG&E’s program to them to enable higher contractor enrollment
rate, unit production, and area coverage
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Orange County
Public Works
April
2010 – April 2011
Special
Projects/Customer Care Intern Santa Ana, CA
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Successfully managed and designed a
booth for the Orange County Green Fair and Anaheim Health and Resource Fair
which educated hundreds of county residents on how the planning department
can assist them in living more sustainably and healthily.
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Took the initiative to start, design,
and complete the NDAPP Postcard Project.
Postcards showed that the planning department cared and was willing to
help areas and neighborhoods in need of redevelopment and preservation.
·
Proposed and developed an employee
retreat aimed at creating an effective and cohesive work environment for the
planning department. Pulled my
resources from psychology journal articles and online resources to analyze
the current work environment. Suggested
different team building activities that could improve the environment.
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Wrote articles about special projects
finished by interns for the Orange County Planning Newsletter. Maintained and updated customer
satisfaction surveys through Excel graphs and charts.
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Skills
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Excellent in customer service,
communication, leadership, and planning; personable and detail oriented
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Proven ability to efficiently prioritize
and complete projects
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Type 60 words per minute
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Proficient in Microsoft Word, PowerPoint,
Excel, Outlook, EViews, SPSS, Visio, and Photoshop
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