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Kobe Smith
44 Noah Court, APT 11
Caldwell, ID, 83111
208-459-1111
 kobe@gmail.com


PROFILE:  Telecommunications project manager with solid understanding of leading edge communications; experienced in all aspects of hiring and staffing; excellent analytical, strategic and problem solving skills; consistently delivers projects within time constraints while keeping customers’ needs and expectations in focus. Exceptional interpersonal and customer relations skills.

EXPERIENCE

Pinnacle Technical Resources, Boise Idaho              April 2011 - Present

ITIL Process Lead

Contracting with Hewlett Packard

  • Lead in change management for process change for Hewlett Packard in their
      migration to ITIL Structure.
  • Manage client conversion to ITIL
  • Review previous documentation, submit for conversion, and approve changes.
  • Assuring client procedures for implementation, change management and trouble reporting adhere to the clients needs and expectations.


American Fiber Systems, Boise, ID                                September 2008 - October 2010
Provisioning Project Manager
Project managed orders for both carrier and enterprise customers.
  • Viewed incoming orders for accuracy; order type two DS-1, DS-3, Optical, and Ethernet services from providers including: Qwest, AT&T, Integra.
  • Managed internal AFS employees on new fiber builds, track equipment deliveries.
  • Fiber-To-The-Tower LTE – TDM to Ethernet
  • Tracked customer orders from initial submission to completion. First point of contact for customers.
  • Worked with outside plant personnel to insure smooth delivery of services.
  • Continually monitored and updated provisioning systems with new information.
  • Processed all orders within or less than time constraint requirements.
  • Processed 130 disconnect orders in two days.

Tech MaHindra  Metuchen, NJ                                  November 2007 - August 2008
Contract Project Manager with British Telecom:
  • Monitored incoming orders for accuracy.
  • Submitted orders to telecom carriers i.e. Verizon Core, Verizon Business, Megatrade, AT&T, Lightpath
  • Tracked orders to completion.
  • Escalated with the appropriate carriers when required.
  • Advised business team when orders completed.
  • Monitored status from carriers and updated changes in British Telecom’s internal systems.

ICONMA  Mahwah, NJ                                November 2007 -  March 14, 2008
Contract  Project Manager at Sprint Wireless
  • Project managed installation of Sprint’s WiMax (Wireless Internet) product.
  • Managed delivery and installation of equipment to 400+ cell sites in NYC.
  • In first two months, doubled number of sites for WiMax installation.

Global Consultants, Inc. (GCI), Morristown, NJ         February 2006 – November 2007
Contract Project Manager
  • Consulted at AT&T on large client accounts.
  • Coordinated, managed and scheduled implementation, provisioning, test-and-turn up of client IP networks, ranging in value from $100,000 to $10,000,000+.

Lee Hecht Harrison, Woodcliff Lake, NJ                               May 2005 – February 2006
Contractor Project Manager

Ascent Media Group, New York, NY                            September 2004 - October 2004
Operations Coordinator – One Month Contract
·        Performed employee shift scheduling.
·        Handled operational process and procedures.

Norvergence Inc., Newark, NJ                                              September 2002 - May 2004
Operations Manager
·        Instrumental in building 24x7 operations department including management, hiring, performance reviews, and team building.
·        Created process and procedures to support a 24x7 environment including:
§  Trouble Shooting, provisioning, and Change Management Procedures
§  Customer Service and Assurance.
·        Hired personnel to monitor, provision and trouble shoot both network and customer circuits and equipment.
·        Developed and managed complex technical project to completion on time and within budget.
·        Coordinated with Field Service Management to design and implement process and  procedures for customer test-and-turn-up, service call, and circuit restorations.
·        Created the "Run-Book" detailing operational procedures.
·        Laid ground work for voice and data fraud/abuse security department.
·        Liaison between Norvergence and major carriers for operational, provisioning and restoration procedures.
·        Assisted customers in migration of voice and data services to Norvergence network. PBX, VOIP, VOATM, PRI, IP.
·        Assisted in development of systems and procedures for Norvergence call center.
·        Develop and managed project plans, schedules, reporting tools, issues management, and change management process.
·        Circuit and system migration.
·        IP allocation and ARIN justification.

Qwest Communications, Columbus, OH  September, 1999 - August, 2002
Lead Project Manager – Provisioning of large customer contracts and services.

Fundy Communications, Saint John, NB              September 1996 – September 1999
Circuit Designer/Provisioning Coordinator
Network Management Coordinator

Unitel Communications Inc. Halifax, NS                          September 1979 – April 1995 
Plant Technician
With minimum supervision, maintained and repaired:
Digital: modems, digital sharing devices, packetizer depacketizers, modular digital exchanges, TDMs, statistical multiplexers, Phone exchanges, Information data; Teletype; Voice; Multiplexing (voice, data); PCM’s, Bandwidth Managers; ISDN; V.35, X.25, RS232; analyze and locate faults.

EDUCATION AND TRAINING

1603 SM SONET MX O/M; Newbridge ATM Overview, Newbridge 46020 ATM
\Frame Relay, DS1 and Protocols, Lucent Technologies DDM2000 OC3 Multiplexer, Alcatel SM Sonet Multiplexer Bidirectional Ring Configuration R5), CNA (Certified
    Novell Administrator) CNE (Certified Novell Engineer)
 Diploma, Electronic Technology, Halifax (Nova Scotia) Vocational School




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