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Kenny Drexler                                                                              11 Poplar St , Waukegan, IL 60010

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kenny@gmail.com • Cellular (847) 507-1111

Summary

Administrative support professional with more than 15 years of experience; adept at working in fast-paced environments demanding strong organizational, leadership and interpersonal skills. Committed to exceptional customer service and driven by challenges. Detail-oriented and resourceful in spearheading, organizing and completing projects; ability to multitask effectively.

Experience

Akzo Nobel, Waukegan, IL                                                                                              2006 to Present

Purchasing assistant

Responsible for entering and tracking Purchase Orders for raw materials in a timely and efficient manner. Performed various clerical and administrative duties including scheduling appointments, and serving as back up in absence of MRO Buyer in addition to other departments. Maintained excellent communication, and positive rapport with suppliers using diplomacy and professionalism. Answered calls, entered data, problem solved, faxed, typed, and made outbound follow-up calls. Provided support for special projects. Acted as a primary information resource for providing direction, information, and general assistance regarding inquiries on order status, raw material issues, pricing discrepancies, and carrier issues. Balanced the non-official duties of Receptionist with Purchasing Assistant role.

Waukegan Park District, Waukegan, Illinois                                                                          2005 to 2006

Volunteer/Special Olympics Coordinator

Assisted in planning, promoting, and facilitating programs and competitive events for developmentally challenged population. Responsible for safely operating a 20 passenger shuttle van used to transport participants to and from scheduled programs and events.

Martha Patillo , Riverwoods, Illinois                                                                                       2003 to 2006

Private Security Officer

Functioned as guardian of emotionally disturbed teen during absences of executive parent. Administered medication, and protected client from self destructive actions.  Maintained on-call status, remaining available for emergency situations 24 hours a day, 7 days a week. Produced written reports on all shift activities with oral reports and emergency notifications delivered as directed by established security procedures. Demonstrated ability to assess risk and respond appropriately. Escorted client on all medical appointments, activities, and trips.

Knight Security, Waukegan, Illinois                                                                                       2003 to 2004

Certified Security Officer

Patrolled Lakehurst Mall site and surrounding area during demolition. Generated detailed reports of incidents and actions taken. Trained new hires.

•     Authored and submitted crisis management plan for inclusion in company's basic and emergency response training.

Lake County Sheriff's Department, Waukegan, Illinois                                                             2001 to 2003

County Correctional Officer

Demonstrated excellent judgment and skill set in fulfilling a variety of assignments in a direct supervision environment with up to 60 male or female inmates per pod/housing unit. Duties included: 30 minute rounds (15 minute rounds monitoring suicidal inmates), supervising daily cleanup routines, mealtimes, and pod activities. Alerted and oversaw timely dispatch of inmates to scheduled court, medical, and visitation appointments inside and outside the facility. Authoritatively sanctioned disruptive and non-compliant inmates per offense. Maintained accurate records of inmates arriving and leaving units. Wrote reports as requested by commander. Other assignments included processing incoming and released inmates at booking desk, including personal property, bonds, and monies. Transported inmates inside and outside of the facility. Conducted internal investigations, and forwarded findings to superiors. Assessed critical behaviors in classification units, and worked maximum security units as directed by Commanders.

•     Quickly assessed threatening situations and behaviors to proactively head off conflicts. Addressed escalating situations with apprpriate level of response.

Ann Kiley Center , Waukegan, Illinois                                                                                   1999 to 2000

Mental Health Technician

Completed intensive training to assist physically impaired and mentally ill patients with basic living skills. Mastered basic medical terminology, medications and adverse reactions, policies and report writing plus CPR and Red Cross lifesaving.

Bank of America/ TCF Bank, Waukegan, Illinois                                                                    1996 to 1999

Personal Account Specialist/Assistant Branch Manager

Mastered all processes and products in branch operations. Opened/Closed accounts, cross-sold products, accurately processed deposits and withdrawals, balanced cash drawers, mini vault, and ATM. Opened/closed branch, attended daily conference calls, verified applicants references, organized and mailed out proof work, processed western union forms, changed surveillance video tape on daily basis, ordered branch supplies as needed, scheduled employee work schedules, held weekly meetings with co workers to ensure a good flow of communication, and address any issues within the department. Extensive problem solving. Acted as key contact for major customers, vendors and professional consultants. Assisted with the collection of bad debts.  Researched past due invoices and partially paid invoices. Processed wire transfer requests.

•     Established excellent rapport with customers and coworkers through clear, concise communication, and by bringing positive energy and enthusiasm to the workplace.

Cal Pac Roofing, Westlake Village, California                                                                        1994 to 1996

Secretary/Personal Assistant

Responsibilities included unarming building alarm upon entering facility, answering phones, typing, filing, message taking, photocopying, data entry, following up with customers and potential customers, opening correspondence, mailing employee checks, paying out monthly bills, ordering office supplies, organizing meetings, paying out vendors, taking monthly inventory, translating documents for Spanish speaking clients, and some traveling to take property pictures for the salesmen.

Skills

•     Efficient organizer with well-developed office skills, including accounting. Basic Windows, Word, Excel, and internet skills.

Steep learning curve; quickly masters new concepts, processes, and work environments.

Articulate communicator with bilingual English and Spanish language skills.

Strong Research and Reporting skills. Ability to work with speed and accuracy to ensure timely completion of daily work, and projects.

•     Committed team player and natural leader who takes ownership of goals. Values by peers, superiors, and clients for effective support and problem solving skills.

Awards and Scholarships

During my employment with Bank of America, I received numerous awards for excellent customer service.

During my employment with TCF bank, I was awarded a trustworthy plaque and gift certificate for recognizing several attempts to open up fraudulent accounts, and follow proper procedure throughout the attempt while maintaining composure and remaining calm.

In 2001, I was awarded with a five hundred dollar scholarship from the College of Lake County for winning an essay contest.

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