PMO Data Analyst Sample Resume Format in Word Free Download

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IT professional with the ability to quickly assimilate and convey concepts verbally and in writing to a wide-range of audiences and business cultures; able to identify inefficiencies, implement new practices and processes, and influence user adoption.

PMO Data Analyst/Business Analyst, Independent Foreclosure Review Project (IFRP), Default Operations Aug 2012 – Feb 2013

GMAC ResCap

·    Develop management reports to drive and monitor the progress of the IFRP to process borrowers' claims of servicer errors, misrepresentations or other potential harm

·    Reporting analysis using Excel and canned or custom Business Objects reports for multiple business units

·    Moderate meetings between GMAC and PriceWaterhouseCoopers (PwC) to efficiently manage the process of compliance to Federal Consent Order

·    Built Excel tool that allows managers to release documents for review by independent auditing organization, saving 1hr/day

·    Reduced weekly Excel report creation time for two analysts by 80% and 40% by using logical formulas and VBA

·    Create custom Business Object reports

PMO Data Analyst/Reports Developer                                                                                                                               Jun 2011 – July 2012

AT&T Mobility, Northeast Region, End To End, Construction and Engineering

·    Reporting/Analysis (CASPR, iPlan, POE/POD/POR) using Excel functions, VBA, SQL with Microsoft Query and ODBC, SSRS

-    Production curves, Data Integrity, Progress, Gap Analysis, POE/POD/POR comparisons - LTE, NSB, SAO, UMTS, ETTCS

·    Developed reports through SDLC project phases: requirements, specifications and coding, testing, debugging, documentation, maintenance

·    Data compiling, mining and analysis from multiple sources using vlookups, index/match, pivot tables, graphs

·    Gathered and interpreted report requirements from Market Project Managers, Area Managers, Directors, AVP

·    Drove data cleansing and overall data integrity, improve data quality from turf vendors

·    Created PowerPoint presentations and provided explanations on report analysis, implementation and interpretation

·    Maintained SharePoint reports and templates

PMO Business Analyst/Supervisor                                                                                                                                     Jul 2009 – Dec 2010

PA Department of Education and PA Department of Public Welfare (South Central Community Action Programs, Inc.)

·    Originated Early Learning Network (ELN) Helpdesk for PELICAN, enterprise system and business process support

-    Staffing/Training for three systems, one proprietary and two third-party

-    Developed metrics reporting tool (Excel) to identify bugs and report trends, ticket age, training gaps

-    Developed SOPs; work flow and problem-resolution processes

·    Identified inefficiencies and revised processes; resolved-on-first-call stats averaged 94% with 300 calls/week

·    Reduced user-account creation errors and turnaround times by about 33% by redesigning user account request form

·    Recognized by third-party client, government bureaus, and educators for providing exemplary service to stakeholders

·    Trained educators (T-T-T and end users) in Oracle system designed to align PA’s Early Learning standards and develop a comprehensive outcome reporting system on the impact of quality early learning programs

·    Collaborated with stakeholders to drive project, implement enhancements/upgrades, and support new functionality

·    Liaison between development team, state government, help desk and 4,000+ users

·    Translated policy and business processes to system processes for users and developers

·    Managed users’ expectations while capturing their feedback to request enhancements and improve system usability

·    Cognos Report Studio/Excel for reporting/dashboards

·    Data analysis/querying to identify system bugs, evaluate issues and report trends and training gaps

·    Tier I/II/III issues; collaborated to resolution with developers; client follow-up to ensure satisfaction and comprehension

·    Wrote training documents; reviewed and validated Captivate simulations (WBTs/CBTs)

Program Director/Trainer/Training Developer, Asset Development Programs                                                 Mar 2006 – Jun 2009

South Central Community Action Programs, Inc., Gettysburg, PA

·    Led  business development workshops resulting in starting or expanding 24 small businesses (four brick-and-mortar)

·    Created curriculum for and delivered financial education workshops to help clients adopt debt-reduction habits

·    Partnered with community members to support business development and financial education

·    Developed content, evaluations, job aids, tip sheets and training materials for classes; wrote press releases

·    Interpreted and applied state and federal regulations to clients and processes; ensured program’s overall compliance

·    Developed tools (Excel and SQL) to eliminate redundancies, repetitive tasks, and reduce fraud

·    Developed break-even/profitability point spreadsheet (MACROS, SOLVER, GOAL SEEK, etc.) for services rendered

·    Developed fundraising spreadsheet to accept, and summarize orders, plan purchases, production schedules and facilitate order readiness (LOOKUPS, DATA VALIDATION, SUBTOTALS, SCENARIOS, PIVOT TABLES)

Trainer/Content Developer                                                                                                                                                     Apr 2004 – Jun 2005
Deloitte Consulting for PA Department of Public Welfare (DPW)

·    Led state-wide Train-The-Trainer and end-user classes for 1200+ users administering subsidized child care resources

·    Wrote Quick Reference Guides (QRGs), job aids, Quick Tip cards

·    Edited reports manual and training manual; wrote Online Help

·    Developed Access database to cleanse and maintain Online Help content

Trainer/Content Developer                                                                                                                                                    Jun 2003 – Aug 2004                                                                                                                                                                                                                                               

York International, York, PA

·    Developed and deployed training to satellite offices via CentraOne

·    Developed, validated and polished WBTs and CBTs using Oracle UPK with Siebel CRM

·    Deployed content on Knowledge Pathways Learning Management System (LMS)

·    Conducted Train-The-Trainer classes and pilot programs

Corporate Trainer/Technical Writer                                                                                                                                   Jun 2000 – Aug 2001

Global Knowledge Network, King of Prussia, PA

Trainer (MS Office and proprietary systems, industries: pharmaceutical, medical, healthcare, government, GSA, and technology)

·    Led Train-The-Trainer and trained Merck management and staff across product teams and functional areas in proprietary marketing system (MP&C), Cognos Impromptu and PowerPlay reports

·    Conducted pilot, T3, and user training on Ariba Buyer to employees across multiple levels and functional roles

·    Developed Excel tool to track progress of internally-developed training manuals

Education           B.S. Marketing, DeSales University

Citizenship         United States Citizen

Clearances         Willing to obtain

Skillset            Advanced/Expert level in most COTS applications: MS Office, Excel (macros, pivot tables, advanced functions and formulas, macros, editing VBA), Access, PowerPoint, Outlook, Project, Visio, Lotus Notes, Windows, SnagIt, data warehousing, datamart, Cognos Report Studio; Project Management; Captivate, Oracle UPK, Learning Management System (LMS), Cognos PowerPlay, Cognos Impromptu, Adobe, CASPR, iPlan, Centra, GoToMeeting, AT&T Connect; Verizon Wireless, Business Objects, Crystal Reports, Clarity, Net Promoter Score (NPS), Split Sector, telecom, cellular, COW, microwave; Ariba Buyer, Siebel.

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