PC Technician Tek Systems Sample Resume Format in Word Free Download -->

PC Technician Tek Systems Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
William  Bella
Seattle, WA
(434)983-9876
Email:willm.bella@hotmail.com


HIGHLIGHTS OF QUALIFICATIONS

  • Capable of multi-tasking and making decisions in stressful situations.
  • Honest, reliable, hard working and quick learner.
  • Excellent communication skills.
  • (MCTS)Windows 7, Configuration
  • (MCTS) Windows Server 2008 Active Directory, Configuration
  • (MCTS) Windows Server 2008 Network Infrastructure, Configuring
  • (MCITP)Enterprise Desktop Support Technician Windows 7 Certified
  • Security+ Certified
  • A+ Certified
  • ITIL Foundation V.3 CertTechnology Infrastructure Librayified (Information Technology Infrastructure Library)
  • Cleared for Top Secret information and granted access to sensitive compartmented information based on single scope background investigation completed in March 2010

                                               


EMPLOYMENT HISTORY

August 2011 – Present ADPE Technician (ITT Mission Systems) TAC-SWACAA
·         Maintain, operate and upgrade all Automation Data Processing Equipment, consisting of PC’s, laptops, printers and servers.
·         Baseline/image desktops and laptops to be deployed to the network using Windows Deployment Server and Ghost 32.
·         Install patches and updates as mandated.
·         Perform hardware/software installation and upgrades.
·         Add machines to the appropriate OU based on unit and location. Also confirming the machine is on the correct VLAN.
·         Maintain the Windows Deployment Server to make sure all images stay up to date with all current drivers, patches, and software.

December 2010 – August 2011Computer Network Support Sr/N2G Information Systems and Global Solutions Defense (LockHeed Martin)
  • Respond to trouble tickets for users experiencing hardware and software related issues.
  • Troubleshoot and run diagnostics on PC equipment, peripheral devices, terminals, scanners and other related equipment as part of a technical team.
  • Install and upgrade software and hardware as required.
  • Troubleshoot network connectivity issues.
  • Receive, unpack, inspect, tag, distribute, and test incoming computer and network communications hardware to ensure all parts have been received and are in satisfactory condition.
  • Familiar with desktop/laptop imaging software.
  • Familiar with inventory management.
  • Create and Manage Global security and Distribution groups.
  • Manage group membership for users and computers within Active Directory.

May 2010 – December 2010Help Desk Specialist (DISYS)
  • Answer Incoming calls and created tickets using Remedy.
  • Troubleshoot in a Windows Environment, issues including network connectivity, hardware,software, and legacy applications.
  • Assists users with profile issues from password resets to resetting user profiles.
  • Support Blackberry email issues
  • Support in command wide push of Microsoft Office 2007.
  • Handle approximately 40 calls a day and utilizes the Remedy trouble call system for ticket escalation and tracking.
  • Respond to approximately 40 emails a day also tracked in Remedy.
  • Create and Manage Global security and Distribution groups.
  • Manage group membership for users and computers within Active Directory.

June 2009–May 2010 Help Desk Specialist (World IT Solutions)
  • Answer incoming calls and create tickets using Remedy and Quick-way software
  • Troubleshoot in a Windows Environment issues including network connectivity, hardware, software, and legacy applications.
  • Support Blackberry email issues
  • Set/Reset passwords, assist in troubleshooting user profiles, and fixing account/profile problems.
  • Handle approximately 40 calls a day and utilizes the Remedy trouble call system for ticket escalation and tracking.
  • Obtained File Server Management rights and Blackberry Enterprise Server rights.

2008-2009PC Technician (Halifax Corporation)
  • Use Altiris Deployment Server to migrate Desktop and Laptops for clients throughout the state
  • Installed desktop, laptop, docking stations, monitors, and other peripheral equipment for clients
  • Troubleshot all Windows OS problems and well as Microsoft Outlook / Office suite.
  • Troubleshoot network connectivity issues..
  • Perform asset management and inventory related duties.

March 2008 – April 2008 PC Technician (Tek Systems)
  • Survey clients for new equipment to be installed.
    Utilizing camera    .
  • Adding information gathered to Excel Spreadsheet.

2007PC Technician (Tek Systems)
  • Unpackaged Laptops.
  • Removed hard drives from laptops and attached to an imaging machine.
  • Reinstalled hard drives and repackaged laptops.

April 2007 – June 2007 PC Technician (Tek Systems)
  • Used a hand-held PC (UDI)
  • Scanned or typed in Serial, Model, and Tag number on PC's, Monitors, Printers, Servers, Switches, and Hubs.
  • Perform asset management and inventory related duties.
  • Troubleshoot basic Microsoft office issues, including outlook setup and mapping PST’s.
  • Troubleshoot network and local printer issues.

.


EDUCATION AND TRAINING

-  Microsoft IT Academy (Computertraining.com)


References:
Available upon request.





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