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Anna Tomko
Home: (302) 834-9876 Cell: (302)
357-9876
Email: Anna.Tomko@Gmail.Com Address: 309 Nilsen Road Bear, DE 19001
Profile Summary:
A+ Certified
individual experienced in working in fast-paced environments demanding strong
organizational skills in an independent manner.
Trustworthy, boundless, productive, and committed to superior
efficiency. Comfortable and instinctive
with individuals at all levels. Determined
and detailed in completing projects; able to effectively multi-task. Capabilities include:
- PC Repair and Maintenance
|
|
·
Critical
Thinking & Analysis
|
·
Customer
Service & Relations
|
- Small Network Configuration
|
- Microsoft Office & 70 WPM Typing
|
·
HP Quality
Center Testing and Defect Tracking
|
- Communicates Across Diverse Cultures
|
Certifications:
Computing
Technology Industry Association Certification (CompTIA A+ Certification):
Nationally
certified desktop computer and laptop technician, capable of handling multiple
support functions including:
- Effectively troubleshoot and service
computer systems
|
- Install and repair Windows Operating
Systems
|
- Backup
and restore drive data; including ghosting
|
- Identify and install personal
computer and laptop components and peripherals
|
- Setup, secure, and manage a small
work group network
|
- Apply security and preventive
maintenance measures to end-user computers
|
CAI
Vericenter University (Certificate of
Completion):
Comprehensive quality assurance and testing
course that provides intensive training in:
Experience:
Computer Aid, Inc. Newark, DE 19711
Quality Assurance Analyst I (June 2011 – Current)
- Analyze technical requirements
documents based on application expectations
|
- Utilize critical thinking skills to
cover all aspects of application testing
|
- Report test and defect status daily
via team meetings
|
- Create test scenarios and test cases
from document analysis
|
- Minimized time by applying effective
multi-tasking plans
|
- Ensure assigned tasks are completed
on time and of quality
|
Education and Training:
CAI Vericenter
University – Certificate of Completion
– Newark, Delaware - June 2011
Delaware
Skills Center –A+
Certification – Wilmington,
Delaware - June 2011
James
H. Groves Adult High School
– High
School Diploma – Newark,
Delaware - June 2009
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