Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Tessa Helzer
PO Box 309,
San Rafael, CA 94913-1230
Cell 503.956.9876
OBJECTIVE
An opportunity to join a company where my 25+
years of Technical and Customer Support experience will assist in meeting
company, business and market goals.
STRENGTHS
·
Quick learner,
self-starter, self motivator
·
Quick to
Identify, Troubleshoot and Resolve business issues
·
Manages changes
due to business growth
·
Focus on end to
end Total Customer Experience
·
Works well in
remote, virtual and/or global teams or individually
Technical
|
Languages:
|
Unix scripts, Cobol , Assemble, TACL
|
|
Platforms:
|
Sun Solaris, HP Nonstop (Tandem), Mainframes
|
|
Databases:
|
Oracle 9i & 10g, Sybase, Vsam, Enscribe, SQL/MP
|
|
Tools:
|
RMAN, Dataguard, TOAD for Oracle, SQLplus, Microsoft
Office, Actuate reporting, Pathway,
Safeguard, XYPro, Measure, TMF, Visio
|
PROFESSIONAL
EXPERIENCE
Fiserv
Electronic Funds Transfer - Portland, OR 2001
– 2011
Fiserv EFT processed ATM and POS transactions which
for Major Banks and Credit Unions.
Oracle Database Base Administrator 2005 – 2011
·
Sized databases for 20% annual growth in capacity, delivering
100% availability.
·
Created and Implemented annual business continuity/disaster
recovery exercises
·
Worked with remote teams to insure consistency in business
procedures and processes
·
Maintained and supported multiple platforms to provide best
business outcome (Sun, Oracle, Web, Non Stop)
·
Supported and
maintained 7 TB transactional database processing 7 to 9 MIL daily
transactions
·
Provided Senior Management with data warehouse growth reports
·
Participated in equipment usage and forecasted
Hardware/Software requirements
·
Managed audit
compliance by
1.
Identified and Installed upgrades/fixes while managing over
100 Oracle instances in QA, development/production environments
2.
Adhering to change control rules using ITIL model ( Remedy
and Facets)
3.
Reviewed changes to assure PCI compliance and business
continuity
Non Stop Database Base Administrator 2001- 2005
- Identified,
planned and managed processing capabilities by migrating from 4 processor
to 14 processor with 6 TB of data
- Responsible
for the creation and maintenance of database, creating partitions and
indexes
- Successfully
planned and created the initial startup of debit card settlement
application including partitioning, performance tuning, and problem
resolution
- Provided
SQL training and mentoring to developers, quality assurance staff and
Senior Management
- Migrated
6 T existing database to Unix Oracle while continuing to meet Service
Level Agreements (SLA)
- Provided
oncall Customer support on weekends and holidays
Compaq
Computers, Houston, TX
2000 – 2001
Software Engineer Advisor
·
Customer Sales for NonStop hardware and software products to
clients such as Texaco, Exxon and Pulse
·
Maintained expected individual Sales revenues yearly
- Provided
product presentations to perspective customers
- Supplied
customers with cost of ownership documentation resulting in increased sales.
- Assisted
with post sales services in problem resolution
- Participated
in system performance tuning reviews and recommendations
American
Medical Management
Senior Programmer Analyst , Houston, TX
1998 - 2000
The company provided a scheduling and claims
processing application for area doctors.
·
Delivered Structured
Query Language (SQL) training to improved report queries
·
Provided
programming
support using COBOL85, SCOBOL, SQL Parallel and Report Writer resulting in
improvements in run time and programming time.
Tandem
Computers, Cupertino, CA
and Austin, TX 1985 – 1998
Customer
Central Texas Pre/Post sales representative responsible for customer visits.
Attended both planned and unplanned visits to sites to provide services such as
performance reviews, resolving issues, root cause analysis and new product presentations.
Senior Account Analyst Development
reporting 1996-1998
Created complex reports to track software development
progress and highlight exceptions using Actuate software and Sybase. In
addition, built reports using Graphic Query Language (GQL) models with Sybase and Open
Database Connectivity for reporting which was used in developing metric reports
to track trouble tickets and software releases to highlight exceptions.
Senior Account Analyst,
National Call Center
Provided Mission Critical Customer Support to High
Availability customers remotely by performing root cause analysis, performance
tuning, application coding assistance and debugging on Non Stop products such
as TACL, COBOL85, ENFORM, ENSCRIBE,SQL/MP, TMF, Safeguard and Measure.
Senior Account Analyst Sales and customer support 1985
- 1991
Customer
Central Texas Pre/Post sales representative responsible for customer visits
where my responsibilities included both planned and unplanned visits to sites
to provide services such as performance reviews, resolving issues, root cause analysis and new
product presentations.
Waukesha-Pearce Industries, Houston,
TX 1982
– 1985
System
and Programming Manager
This
was an Industrial and heavy machinery sales/service Company, where I managed 4
to 6 programmers in order to redesigned the Inventory and Purchase order
application. This resulted in system resource reductions while providing a
single view of inventory in all locations
Education and
Certifications
Central
Missouri State, Warrensburg, MO
AA, Business Data Processing
ITIL
Certification
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