Online Customer Service Specialist Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

                                                                Teresa Channel

309 Faversham Dr

Columbus OH 43001

teresa@gmail.com

614-312-9876

Objective: To obtain a position in a strong customer service oriented company, which matches my experience.

Experience:

Teleperformance, Hilliard OH                                                    December 2011-Current

            Small Business

·        Assisted customers in issues regarding warranty of their vacuum cleaners and how to get them repaired.

·        Assisted customers in placing orders online and helping them with any needed refunds if they were within guidelines.

·        Helped customers ordering information packets from 1-800-BUCKEYE.

Gap Inc. Direct: Grove City, Ohio                                                    June 2005-June 2011

Online Customer Service Specialist                                      June 2005 – June 2011

·        Assisted customer with order placement and appropriate wardrobing selections

·        Resolved complex service issues including partnering with 3^rd party shipment carriers to insure customer satisfaction.

·        Ensured completion of complex order management system processes and procedures.

·        Was the best, on my team, for receiving WOW calls

Customer Relations Specialist                                  February 2006-January, 2010

             

·        Assisted customers and store partners regarding customer experience concerns, including potential discrimination and legal concerns

·        Utilized various de-escalation techniques to ensure customer retention and satisfaction

·        Mitigated fraud risks by ensuring accurate and up-to-date reporting of merchandise certificate redemption

·        Ensured accurate reporting for store and brand level customer concerns through the accurate and effective categorization of customer contacts

Seasonal Tier III Customer Relations Specialist        November 2008 – January 2009

·        Maximized floor performance through effective floor management, including VTO and proper use of project time

·        Resolved highly escalated customer issues, balancing the need for profitability with the customer experience

·        Assisted with the effective management of written customer communication by maintaining effective filing procedures

Seasonal Quality Assurance Specialist                         September 2007-February 2008

·        Monitor and evaluate agent call quality, evaluating the overall customer interaction

·        Assist with the evaluation and decision process for new quality assurance guideline. 

·        Conduct coaching sessions with new agents, ensuring comprehension of call quality model and expectations. Build and maintain effective partnerships with various levels of leadership.

Pizza Hut:  Columbus Ohio                                                                  March16, 2010-Oct 2010

            Delivery Driver

·        Prepared store for opening by preparing sauce, making pizzas, folding boxes and counting and bagging wings.  Also did any leftover dishes from the previous night.

·        Took orders from customers calling in and provided information on promotions.

·        Used my own motor vehicle to take customer order to desired location within established delivery zone.

·        Took payment for customer order and provided change.

Calltech (Teleperformance) Columbus, Ohio                             January 2003-June 2005

Sales and Technical Support Specialist

·        Responsible for technical and troubleshooting support for various network complications, including network access and hardware replacement direction

·        Supported various levels of clients from household users to government organizations in ensuring optimal network utilization

·        Assisted 3^rd party client with VOIP, networking and VPN service issues.

·        Assisted franchise owners to access important business information on company portals

·        Used remote desktop access on a Windows 2000 platform, when available to customer, to assist in diagnosing and rectifying the customer’s issues

·        Talked customers though the setup of personal LAN and company WAN to access DSL and VPN services

·        Documented all IT calls and service provided in Service Center and routed higher level technical issues to a Level 3 expert

·        Partnered with on call Level 3 expert to insure timely resolution to the customer experience

·        Partnered with IT managers of several companies to test and diagnose IT issues relating to the output of bandwidth

·        Partnered with on call technical experts of major telecommunications companies set up repair of local circuitry when our bandwidth tested outside  required parameters

Skills:

·        Proficient with Microsoft Office 2003-2010  applications, including Excel, Word, Access and FrontPage

·        Utilize Service Center and SalesForce.com applications for logging and tracking of data

·        Proficient with multiple web browsers including Explorer, Firefox,  Opera and Chrome

·        Familiar with data mining and search techniques to leverage the internet as a viable information source.

Education:

Senior—gpa: 3.10

Franklin University:  Columbus, Ohio                                                               Aug 2006—current

Major--Human Resources Management

• Minors in Business Administration and Marketing

Download Resume Format