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03/2008 – 11/2011 CACI International Inc.
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Dara Hogsed
Dara Hogsed
309 Holmes
Run Pkwy #1609
Alexandria,
Va. 22001
703.973.9876
Dara_Hogsed@hotmail.com
Summary of
Experience:
·
DOD TS/SCI Security Clearance
·
MCSE, MCDBA, ITIL V3 Foundation, and Security+
(DoDD-8570) Certified
·
High level technical expertise in conjunction with
outstanding managerial and organizational skills
·
Leadership and Operations Management experience in a
variety of positions and environments
·
Very strong team building skills with demonstrated
outstanding leadership qualities through past assignments, over twenty years
experience managing organizations of up to fifty individuals
·
Over sixteen years experience in both Windows and Unix
based software systems engineering, integration, and operations including the
implementation and support of Active Directory, Group Policy Objects, DNS,
Microsoft Exchange 2003/2007, and all client operating systems
·
Extremely customer oriented, accustomed to working in sensitive
and very high profile positions within the military, and various government and
non-government organizations
·
Successfully achieves higher positions of responsibility
through hard work and determination to always complete the mission with the
highest standards of quality and efficiency
·
Technical Trainer and course developer for network,
helpdesk, and systems management
·
Extensive hands on experience planning and deploying
entire Command, Control, Communications, Computer, and Intelligence (C4I)
systems packages to support data network requirements for the US military
worldwide
·
Provided deployed IT support to the US Military, UN, and
NATO in over fifteen combat, contingency and training missions worldwide
Experience:
11/2011 – 04/2012
General Dynamics Information Technology (GDIT)
BRAC 133 (Mark
Center) Network Operations Center Manager
Recruited to establish and manage a
start up of the new Mark Center Network Operations Center (NOC). Lacking
existing processes, documentation, policies, and staff, established the NOC to
support over six thousand users and fifteen DOD tenant organizations. Designed
facility and staffed newly created organization including, identifying
positions required, job responsibilities, conducting interviews, candidate
selection, and salary negotiations for thirty-six technical and supervisory
staff. Developed and improved ITIL based procedures and process flows related
to the monitoring, maintenance, and troubleshooting of all network and
Consolidated Server Room (CSR) issues.
Developed and documented initial
processes utilizing ITIL principles with an emphasis on Incident, Change,
Request Fulfillment, and Release Management processes. Initiated a Continuous
Service Improvement (CSI) plan to ensure all newly instituted processes were
frequently reviewed and where possible improved. Collaborated with other
managers to prepare numerous technical writing contract deliverables including;
the Concept of Operation (CONOPs) for the Operations and Maintenance of the
Mark Center Facility, the Change Management and Project Management
processes. Researched and authored the CONOPs for Operations and
Maintenance of the Interceptor Alarmed Carrier Protected Distribution System
(PDS). Managed an organizational risk register to ensure programmatic risks
were communicated and documented, this risk register provided executive
management with a view of the significant operational risks with possible
solutions to mitigate or resolve issues.
Chaired weekly operations meetings
with tenant organizations to provide information on current services and new
service offerings, communicate scheduled maintenance, and to provide a forum
for tenant organizations to discuss concerns and ask questions. Feedback
from these meetings also provided valuable input into the Continuous Service
Improvement process. Served as the contractor liaison for communicating with
senior government leadership, meeting on a regular basis to resolve issues,
communicate service expectations, and provide solutions to ad-hoc
requests. Participated in daily customer standup meetings to communicate
technical issues as well as provide network/systems status reports.
Developed Key Performance Indicators
(KPIs) and metrics used to document and report on network and CSR performance,
capacity, and availability as well as Remedy trouble ticket metrics used to
analyze incident resolution and problem trending. Prepared and briefed monthly
performance reports, incident reports, and ad-hoc reports as requested from
customer.
03/2008 – 11/2011 CACI International Inc.
IT Operations
Manager, Office of the Secretary of Defense Chief Information Office (OSD-CIO)
Managed seven cross-functional teams
consisting of thirty-seven engineers and technical support staff (CACI and
subcontractor) responsible for the 24x7 operations, maintenance and
troubleshooting of all aspects of the programs technical scope as it relates to
server, software applications, and infrastructure services. Responsible for
management of the OSD-CIO VTC support team, this team was responsible for all
aspects of the VTC hardware infrastructure (e.g. Cisco Gatekeepers with
Tandberg and Movi endpoints), end user support, and conference scheduling.
Maintained over nine-hundred server
systems (NIPR, SIPR, and JWICS) in accordance with Service Level Agreements
(99.9% uptime). In 2010, the IT Operations organization accomplished the first
100% compliant Security Assessment Visit (SAV) since 2005, this assessment validates
all hardware and software systems are maintained at the highest of security
postures.
Managed staffing plan to ensure the
project had sufficient staff with the right skills and experience. Trained and
motivated the team to attain 100% Dod-8570 (Security+ and CISSP) compliance as
well as 75% ITIL certification. In support of exercises and real world events
that required additional after hours and weekend staffing, successfully managed
resources to support these events with minimal impact to day-to-day operations.
During the organizations ITIL
reorganization effort, participated in a managers working group to restructure
staff and document the organizations CONOPS, SOPs, and Service Transition
Plans.
As an approach to Problem Management
and in an effort to identify systematic problems that were putting the
organizations availability SLAs at risk, chaired a technical working group to
identify performance indicators that could expose underlying issues affecting
the overall service. These performance indicators and the resulting data
collected were key in indentifying several problems that were attributed to
configuration errors, external service providers, and software flaws.Prepared
and briefed monthly SLA compliance reviews and technical after-action reports
to executive management.
Driven by the US-CIO “25
Point Implementation Plan to Reform Federal IT Management”, presented weekly
“Service Tour” briefings to the CIO and government management, these briefings
provided the audience with a technical overview of the selected service (e.g.
cloud computing, remote access, email, DNS, etc.) to promote discussion on
improvements, consolidation, and reduction.
Participated as a voting member of the
Enterprise Configuration Control Board (ECCB) and represented the customer
Operations Director as the final sign-off authority for projects transitioning
into operations. These roles ensured new and changed services were tested and
could be maintained in a serviceable and high availability state. Analyzed and
evaluated services in need of upgrade or replacement and prepared business case
analysis for presentation to the OSD-CIO for consideration.
Managed software support contracts and
license true-up projects. Routinely met with the Microsoft and Symantec
Technical Account Managers to ensure over $3M of software support expenditures
was efficiently used and adjusted as necessary. Assigned as the only OSD
contractor authorized to approve the use of Microsoft Critical Case Support.
Managed the OSD Continuity of Operations
(COOP) program, this includes the planning, engineering, and testing of all
core and mission critical services to alternate COOP sites. These
alternate sites provide redundancy for the Secretary of Defense IT Services in
the event of a catastrophic incident affecting locally hosted services.
10/2005 - 03/2008
CACI International Inc.
Service Desk Manager, Federal Bureau of Investigation,
Washington, DC
As manager of the FBI Sensitive but
Unclassified Network (SBUNet) Customer Support team, responsible for the
supervision and training of eight Systems Support Analysts and two Systems
Engineers as well as the support and training of over three hundred Information
Technology Specialists (ITS) supporting users at over sixty locations
throughout the US.
Managed the FBI UNET Blackberry
program supporting the deployment of over 18,000 BlackBerry devices to users in
56 locations throughout the US. The deployment was completed within four
months, at that time this was the largest BlackBerry deployment in US
government history. This project also encompassed the engineering and
support of several criminal investigative software applications (NCIC,
ChoicePoint, LexisNexis, and No Fly List) for deployment as BlackBerry mobile
applications.
Prepared weekly and monthly status
reports and briefed the FBI-CIO at Program Management Reviews. These
briefings provided trouble ticket metrics and analytics using Crystal
Reports in conjunction with Peregrine Service Center trouble ticket data. These
program reviews also articulated the organizations goals, accomplishments, and
concerns to executive level management.
Published a one hundred page “UNet
Administrators Guide”, this guide provided detailed instruction to the ITS
community on routine tasks supporting the UNet desktop, Active Directory, user
accounts, mailboxes, and BlackBerry devices. During the course of the
nationwide BlackBerry deployment hands on training was provided to support
staff using this guide.
Financial
responsibilities included management of over $2.6M annual allocation for labor
resources, forecasting of hours to support a large OT budget in support of the
preparation and execution of the BlackBerry deployment project.
05/2003 -
10/2005
Northrop Grumman IT
Network and Systems
Engineer, 1st Armored Division
(1AD) HHC, Baumholder Germany
While assigned to 1AD,
deployed on a one-year combat tour in Iraq as well as several thirty-day
tactical exercises in the Czech Republic, Bulgaria, Romania, and Germany.
Implemented and
maintained two Active Directory Domains (Classified and Unclassified) in the US
Army Europe (USAREUR) networks. Assembled and configured server packages
consisting of Windows 2003/2000 servers with Exchange 5.5, IIS 6, File, Web,
FTP, and network print services. Installed and configured Systems Update
Servers (SUS), SQL Servers, implemented Veritas Backup Exec unattended server
backups, Symantec Antivirus, and GhostCast imaging services. Developed
templates and batch files used to migrate over 500 user accounts and mailboxes
as well as 450 XP professional client systems from an NT 4.0 domain to Windows
2000 Active Directory domains. Created and applied Group Policies as required
per USAREUR standards.
Trained, mentored, and provided higher
tech assistance to the brigades’ G6 military IT staff in systems management and
configuration, troubleshooting and repair, cable plant installation, and
general Tier 2 and Tier 3 Operations.
Provided all aspects of C4I system
support, these C4I platforms included; Command and Control Personal Computer (C2PC)
Client and Gateway, Blue Force Tracker (BFT),
All Source Analysis System-Light (ASAS-L), CI/HUMINT Automated Management Software (CHAMS),
Advanced Field Artillery Tactical Data System (AFATDS),
and Global Command and Control System-Army (GCCS-A).
While deployed in Iraq, designed and supervised the installation of five networks
for local town council offices, police stations, and Petroleum Ministry in
Baghdad. These networks provided Exchange 5.5 messaging capabilities and
database connectivity to the Coalition Provisional Authority, the US State Dept
and the interim Iraqi Government. These projects also included the management
(hiring, pay, and administrative tasks) of over 45 local national employees. As
the IT subject matter expert on the ground, assisted in the contract
negotiations and deployment of the local contractor provided Very Small
Aperture Terminal (VSAT) based internet cafes supporting the Morale Welfare and
Recreation (MWR) programs for all base camps within the Baghdad Area of
Operations.
Based on lessons learned while
deployed to Iraq with 1AD, designed and engineered a hardened tactical data
network suite that provided secure (via KIV-7 encryption) email, file, print,
VOIP, desktop VTC, and mission application connectivity up to 8km over a single
pair of simple WD1 field wire. This hardened solution allowed for very
reliable data communications that can be deployed in minutes in combat
situations. This solution is still in use by 1st Armored
Division and since its deployment, the original design is now being marketed to
the Military, Homeland Security, and First Responders by Omega Systems Inc.
07/2002 -
05/2003
Science Applications Intl. (SAIC)
Senior Network
Engineer and Technical Trainer, HQ 5th Signal Command Mannheim, Germany
Provided over 1000 classroom hours of
technical instruction and hands on training to military, civilian, and
contractor personnel in the use of Spectrum Enterprise Manager, Citrix
Metaframe, Remedy, and NetIQ software products. Developed and authored
over 1000 pages of technical training material for these products as well as
general network and helpdesk operations
training specific to the student’s duties in the European Theater Network
Service Centers.
Responsible for the setup and
maintenance of the on-site training center, this included the configuration and
maintenance of Windows 2000 servers (DC, DNS, SQL, NetIQ, and Exchange 5.5),
Sun Enterprise 450 servers (Solaris OS, Spectrum, Citrix Metaframe server and
Apache Web server), as well as the sixteen Win 2000 client systems used for
classroom training.
Note: This three-year contract was
terminated early due to the war in Iraq.
02/2002 -
07/2002
Engineering and Professional Services (EPS Inc)
Network
Manager/Assistant Site Manager, Camp Bondsteel Kosovo
Manager for a team of three administrators and five line
technicians in support of the Unclassified and Classified data networks
supporting the American Forces in Kosovo. Responsibilities included the
systems and network administration of the Kosovo Force (KFOR) network, this
included the management of over 4000 user accounts, 2700 client systems and 17
NT 4.0/Windows 2000 servers providing Exchange 5.5, DNS, Wins, DHCP, Session
Wall, SMS, Norton Systems Center, Alcatel X-Vision and Veritas Backup Exec
services.
Engineered and integrated new sites into the domain
structure as the KFOR mission restructured and reorganized in the region.
Supported and maintained the theaters IP and ISDN based
VTC Video Conference infrastructure servicing the KFOR command staff.
Presented daily stand-up briefings to the Army G6, and
provided situation and after action reports related to high impact outages and
incidents as required.
10/1998 - 02/2002
Raytheon E-Systems
Network
Administrator/Site Manager NATO Stabilization Force (SFOR) HQs, Sarajevo, BiH
Accountable for over one million
dollars of Government Furnished Equipment (GFE), management of three personnel,
and all aspects of Classified and Unclassified data communications.
Installed and maintained five NT 4.0
servers supporting Exchange 5.5 across two domains including Outlook Web
Access, Public Folders, and server file shares, DHCP, DNS, and WINS.
Provided VTC (Polycom Venue 2000)
Operator services to the SFOR commander as required to establish and direct VTC
sessions to the Pentagon Joint Chiefs and Supreme Allied Commander Europe via
tactical ISDN networks. Provided maintenance and troubleshooting support for
two Defense Red Switch Network (DRSN) nodes.
Since the primary duties for this position was to support
several general officers and their staffs as well as State Dept and embassy
officials, expert support was paramount, my team was credited for maintaining
the local network and services at 99.9% uptime for two years and zero negative
customer support issues. Through the two-year span of this contract,
received performance awards and three certificates of accomplishment for
outstanding customer support. At the completion of this contract, was
specifically requested by the customer for transfer to a position at HQ 5th Signal
Command, Mannheim Germany to integrate a new network management platform into
the European theater.
While assigned to 5th Signal
Command, responsible for the operation and maintenance of the Spectrum
Enterprise Network Management application suite, and several other Aprisma
partner applications such as Opticom, Iview, Metrix Web Console and Citrix
Metaframe server. Primary duties were to provide technical support and
training to Network Operation Centers Administrators, Analysts and Technicians.
12/1995 -
10/1998
US Army
Communications Site
Chief, United States Army War College, Office of the Deputy Chief of Staff
Operations, Command and Control Systems Support (C2S2), Heidelberg, Germany
Provided telephonic and on site user
support as well as field and deployment support for the Global Command and
Control System (GCCS), Global Command and Control System Army (GCCS-A),
Standard Theater Army Command and Control System (STACCS) and the Worldwide
Military Command and Control System (WWMCCS). This support included over
50 LANs throughout Europe including deployed units in Hungary, Croatia and
Bosnia.
Supervised the United States Army Europe
Command and Control Systems Support (C2S2) office. This office was
responsible for tier 2 and tier 3 support for networks that provided Secure
Data Network connectivity to GCCS-A, GCCS, STACCS, and WWMCCS users.
Lead for on-site customer support teams
that performed site surveys, new installations and upgrades, user-training
events and onsite support for tactical deployments and field training
exercises.
EDUCATION AND
TRAINING:
·
Currently working toward BS in Information Systems
Management, Bellevue University
·
Certified ITIL v3 Foundation with additional Service
Operations training
·
Certified Security+
·
Certified MCSE and MCDBA
·
63 Credit Hours, Electronics Engineering, Gateway
Electronics Institute
·
Over 3500 classroom hours and 110 credit hours of Army
correspondence courses directly related to the fields of communications,
computers and electronics
·
Certified Spectrum Enterprise Advanced Networking
Engineer, Aprisma Training Center
·
Certified Spectrum Enterprise Engineer, Aprisma Training
Center
·
Certified, Microsoft IIS, Exchange and NT Security
course, National Security Agency
·
Certified, Army Global Command and Control System
Administrator course
·
Certified, Joint Operations Planning and Execution
Systems (JOPES)
·
Certified, Global Command and Control Systems
Administrator course
·
Certified, Introduction to the UNIX operating System, US
Navy
·
Honor Graduate, Primary Leadership Development Course,
U.S. Army
·
Honor Graduate, Microwave Radio Operator and Maintainer
course, US Army Signal school
3
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