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Olivia Gracey

Phone: (818) 903-9876 | Email: olivia_gracey@yahoo.com

Address: 309 Shoup  Avenue ž West Hills, CA 91001

 

Summary of Qualifications                                                                                                           

Detail-oriented, dedicated, and highly qualified IT Professional with several years of security administration and analysis experience. Solid analytical, communication, interpersonal, critical thinking, leadership, and problem solving skills. Recognized by business partners for providing excellent customer service and by management for reducing high-volume backlogs. Currently seeking a position as an Information Security Analyst/Administrator which will effectively utilize all acquired skills, abilities, and areas of expertise as follows:

® Security Administration & Analysis ® Testing/Troubleshooting ® Quality Assurance (QA)

® Network/LAN Administration & Security ® User Account Administration ® Trouble Ticket Resolution

® SOX Compliance ® System Implementation ® Production/Client Support ® Process Improvement

Professional Profile                                                                                                                      

WellPoint Health Networks Inc - Woodland Hills,  CA                                           Nov 2011 - Present

Senior Data Security Analyst – Enterprise Information Security (Consultant)

®  Responsible for managing the delivery of information and network security systems and/or technology services, which may include server, desktop, software, network, database, helpdesk components.

®  Provided Trouble resolution on complex problems and leads implementations for system and network security technologies.

®  Coordinates and prepares the reporting of data security events and incidents

®  Provides system and network architecture support for information and network security technologies.

®  Provides technical support to business and technology associates in risk assessments and implementation of appropriate information security procedures, standards and technologies

®  Determine and perform complex configuration changes to meet business and information security requirements.

®  Perform capacity analysis.

®  Represents infrastructure security support in significant projects and performs the most complex operations and administration tasks.

®  Respond to level 3 and 4 change and problem requests without supervision

®  Lead level 1 and 2 incident recoveries and root cause analysis.                                                 

®  Providence  St Joseph Med Center · Burbank, CA                                           Aug. 2011 – Oct 2011

Systems Account Management Specialist (Consultant)

® Provided enterprise active directory and exchange account administration

® Forefront Identity Management(FIM) Administration

® Accountable for managing the administration and maintenance of the Security Logon IDs and information assets, as well as for providing provisioning to Lawson(Lawson Systems Foundation 9),  Maditech Camis 6.0, Citrix, Awaris, Isite, CPN ,Epic, MS Office Communicator Applications

® HP System Management Ticketing System(HPSM)

American Honda Motors Company HQ · Torrance, CA                                           Feb. 2010 – June 2011

Enterprise Information Security Systems Administrator EISO (Consultant)

® Accountable for managing the administration and maintenance of the Security Logon IDs and information assets, as well as for providing provisioning, reporting, and scripting support of UNIX (AIX).

® Manages a multi-platform environment that included IBM RACF Mainframe, mid-range and client server while also performing enterprise active directory account administration.

® IBM Tivoli Identity Manager (ITIM/ITAM) user account Provisioning and Maintenance Tool.

® Provisions new LAN network /Lotus Notes instant messaging accounts, and shared folder access while providing level  2 and 3 troubleshooting help desk support

® Conducts weekly QA review and reauthorization of SOX critical CICS transactions, as well as monitors and resolves requests in the Remedy Case Management system.

® Managed the administration and maintenance of the Security logon IDs and information assets of MS Active Directory groups and computers and Shared files permissions, login Scripps for Network drive Mapping.

® Performs the Periodic Access Review (PAR), a semi-annual review of accounts (user and nonstandard access to “in-scope” audited AHM computer resources) and ensure that it is SOX compliant.

Olivia Gracey                                                        Page 2

 

Professional Profile - Continued

AIG Insurance Group (21^st Century Insurance Group) · Woodland Hills, CA             Jun. 2008 - Dec. 2009

Applications Security Administrator (Consultant)

® Provided enterprise active directory and exchange account administration while supporting and maintaining over 50 applications/platforms and providing operational/analytical support for application security issues.

® Enforced and complied with company information security policies, including procedures involving user account management and access controls based on concepts of least privilege and techniques.

® Managed security awareness, conducted training to improve security and operational effectiveness, and improved operations efficiency by performing SOX quarterly cleanup on terminations on all applications.

Conducted semi-annual review and reauthorization of SOX critical application/platform user access and managed the quarterly review of emergency IDs, super users, and password controls.

American Honda Motors Company HQ · Torrance, CA                                           Feb. 2008 - Jun. 2008

Enterprise Information Security Analyst/Developer EISO (Consultant)

® Managed the administration and maintenance of the security logon IDs and information assets, as well as provided provisioning, reporting, and scripting support of UNIX (AIX).

® Improved effectiveness by performing mainframe/RACF, TSO, ISPF resource, and dataset rule creation, maintenance, testing, and troubleshooting with 100% accuracy.

® Managed a multi-platform environment that included IBM RACF Mainframe, mid-range and client server.

® Provided provisioning reporting scripting support o Unix (AIX)

® Created and Alter LDAP Unix accounts

® Second level support for Unix (LDAP and local accounts) passwords changes

® Provided Technical support to front-end users in a production setting.

Countrywide Financial Corporation · Simi Valley, CA                                             Aug. 2005 - Dec. 2007

Enterprise Information Security Engineer, IT Operations

® Ran and generated reports on the Netspective servers, as well as managed all RSA Certificate Authority SSL certificate requests (new, renewals, or revoked).

® Vetted each new website’s SSL certificate request and verified or followed up with the IT Security Group to ensure the security review has been completed for each request prior to issuing the certificate.

® Service Provider Due Diligence Performed due diligence reviews on third party service providers both existing providers and those under consideration.

® Offshore Support projects involving offshore businesses including CFCI as well as other vendors. To determine risk, and assist in remediation processes.

® Data Classification Program Promoted Corporate Data Classification Program to all data owners, proxies and custodians to ensure compliance to policy and Federal/State regulatory requirements

® Test Data Provided guidance on using sensitive data in non-production environments to ensure that CFC

responsibility to protect information of stakeholders is not compromised.

® Documented all procedures on the vetting SSL certificates process, and managed all the blocking and unblocking of websites.

® Produced SSL certificates for 2,000+ client servers and maintained in-house RSA SSL Certificate authority.

IBM Global Services (on-site at WellPoint) · Woodland Hills, CA                          Nov. 2005 - Apr. 2007

Technical Services Advisor Consultant

® Performed user account administration, file-level security administration, and e-mail account administration while managing the administration and maintenance of the security logon IDs and information assets.

® Added new users, modified existing users, disabled or deleted users, reset passwords, unlocked user IDs, and validated users and roles.

® Created and maintained user and system accounts and security groups, as well as performed troubleshooting

WellPoint Health Networks (Blue Cross of CA) · Woodland Hills, CA                       Jul. 1989 - Jul. 2005

Senior Data Security Analyst (Jun. 1997 - Jul. 2005)

® Ensured systems availability to users, administered and maintained security logon IDs, and processed and delegated all incoming request to Information Security staff.

® Provided 24x7 support to end-users and system, performed application security, processed all HR employee terminations/reinstates, and extended contractors/temps logon IDs.

® Handled EUM Administration (Enterprise User Management) and performed procedures to ensure the safety of information system assets and to protect systems from intentional/inadvertent access.

® Managed help desk systems and user support, maintained and supported the IT infrastructure, delegated all 500+ incoming daily e-mails, and monitored/reported enterprise-wide security activity with 100% accuracy.

Olivia Gracey                                                        Page 3

 

Professional Profile – Continued

  Blue Cross of California Woodland Hills CA                                                                   Jul 1989 - Jun. 1997

Senior Telecommunications Analyst / Telecomm Analyst – Network Control Center (NCC)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      

® Installed and maintained data communications LAN/WAN equipment, including Cisco routers, bridges, multiplexers, network management systems, and modems.

® Monitored the network and maintained Novell file servers, hubs, and Csco and Proteon Routers in a national network with over 20,00 nodes.

® Network connectivity T1, Frame Relay, point to point and multi point circuits

® Performed Telecommunications adds, moves, and changes in the network and project managers on installing new projects

® Assisted in building the diagnostic database as we converted hospitals onto new circuits

® Worked in conjunction with Telco and hardware vendors on resolving Telecommunications issues by doing follow up and escalating when necessary to minimize downtime

®  

Technical Skills                                                                                                                               

MS Windows 2000 Active Directory Shares and Folders Permissions, Domain Trusts, Policies, Exchange Server 2007, Exchange Management Console, Exchange Account Administration, , Microsoft Outlook Web Access

UNIX AIX, Solaris, HP/UX Operating Systems and security, BlackBerry BES Enterprise, Lotus Notes Instant Messaging, IBM Tivoli Identity Manager/Security Administration, Microstrategy8 Desktop, IBM RACF z/OS ACF2 Mainframe, Vanguard Rio Vision/Security Center 7.1, IRAM Identity Resource Access Management, IDI (IBM Directory Integrator), MacAfee Endpoint Encryption, VERITAS Backup Exec, NetIQ DRA Directory Resource, File-net Imaging/Ultera, Novell Netware ,Internet web filtering Websense, Citrix Metaframe, Oracle, SQL Database Queries, DB2, Virtual Private Network VPN, Siebel Cryptocard Admin Client. Remedy Software Tracker .RSA SSL Certificates Authority, IBM Netspy Netview, HP Open View. MS Office suite, Windows XP, Vista/7, IE,Firefox,Safari, FTP/HTTP/SMPT,SSH,TCP/IP networking, Terminal Service, Remote Desktop, Webconect, PC anywhere, LAN/WAN environments, Websense policy enforcement and user investigation, Script-based tools csh/ksh,/perl, Single Sign-On systems, LDAP  lightweight  Directory Access Protocol. Meditech, Lawson Security Administration, Camis 6.0, FIM Microsoft Forefront Identity Management. Hyena, v7.2  Somarsoft Dumpsec(DumpAcl), IBM Tivoli System Resource Management

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