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Olivia Gracey
Phone: (818) 903-9876 | Email: olivia_gracey@yahoo.com
Address:
309
Shoup Avenue ž West Hills, CA 91001
Enterprise
Olivia Gracey Page 2
Enterprise
Enterprise
Olivia Gracey Page 3
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Olivia Gracey
Phone: (818) 903-9876 | Email: olivia_gracey@yahoo.com
Address:
309
Shoup Avenue ž West Hills, CA 91001
Summary of Qualifications
Detail-oriented, dedicated, and highly qualified IT Professional with
several years of security administration and analysis experience. Solid
analytical, communication, interpersonal, critical thinking, leadership, and
problem solving skills. Recognized by business partners for providing excellent
customer service and by management for reducing high-volume backlogs. Currently
seeking a position as an Information Security Analyst/Administrator which will
effectively utilize all acquired skills, abilities, and areas of expertise as
follows:
® Security
Administration
& Analysis
® Testing/Troubleshooting
® Quality
Assurance (QA)
|
® Network/LAN
Administration & Security
® User
Account Administration
® Trouble
Ticket Resolution
|
® SOX
Compliance
® System Implementation
® Production/Client
Support
® Process
Improvement
|
Professional Profile
WellPoint Health Networks Inc - Woodland
Hills, CA Nov 2011 - Present
Senior Data Security Analyst – Enterprise
Information Security (Consultant)
® Responsible
for managing the delivery of information and network security systems and/or
technology services, which may include server, desktop, software, network,
database, helpdesk components.
® Provided
Trouble resolution on complex problems and leads implementations for system and
network security technologies.
® Coordinates
and prepares the reporting of data security events and incidents
® Provides
system and network architecture support for information and network security
technologies.
® Provides
technical support to business and technology associates in risk assessments and
implementation of appropriate information security procedures, standards and
technologies
® Determine
and perform complex configuration changes to meet business and information
security requirements.
® Perform
capacity analysis.
® Represents
infrastructure security support in significant projects and performs the most
complex operations and administration tasks.
® Respond to
level 3 and 4 change and problem requests without supervision
® Lead level 1
and 2 incident recoveries and root cause analysis.
® Providence
St Joseph Med Center · Burbank, CA Aug.
2011 – Oct 2011
Systems Account
Management Specialist (Consultant)
® Provided enterprise active directory and exchange account
administration
® Forefront Identity Management(FIM) Administration
® Accountable for managing the administration and maintenance of the
Security Logon IDs and information assets, as well as for providing
provisioning to Lawson(Lawson Systems Foundation 9), Maditech Camis 6.0, Citrix, Awaris, Isite,
CPN ,Epic, MS Office Communicator Applications
® HP System Management Ticketing System(HPSM)
American Honda Motors Company HQ · Torrance , CA
® Accountable for managing the administration and maintenance of the
Security Logon IDs and information assets, as well as for providing
provisioning, reporting, and scripting support of UNIX (AIX).
® Manages a multi-platform environment that included IBM RACF
Mainframe, mid-range and client server while also performing enterprise active
directory account administration.
® IBM Tivoli Identity Manager (ITIM/ITAM) user account Provisioning and
Maintenance Tool.
® Provisions new LAN network /Lotus
Notes instant messaging accounts, and shared folder access
while providing level 2 and 3 troubleshooting
help desk support
® Conducts weekly QA review and reauthorization of SOX critical CICS
transactions, as well as monitors and resolves requests in the Remedy Case
Management system.
® Managed the administration and maintenance of the Security logon IDs
and information assets of MS Active Directory groups and computers and Shared
files permissions, login Scripps for Network drive Mapping.
® Performs the Periodic Access Review (PAR), a semi-annual review of accounts
(user and nonstandard access to “in-scope” audited AHM computer resources) and
ensure that it is SOX compliant.
Olivia Gracey Page 2
Professional Profile - Continued
AIG Insurance Group (21st Century
Insurance Group) · Woodland Hills , CA
Applications Security Administrator (Consultant)
® Provided enterprise active directory and exchange account
administration while supporting and maintaining over 50 applications/platforms and
providing operational/analytical support for application security issues.
® Enforced and complied with company information security policies, including
procedures involving user account management and access controls based on
concepts of least privilege and techniques.
® Managed security awareness, conducted training to improve security
and operational effectiveness, and improved operations efficiency by performing
SOX quarterly cleanup on terminations on all applications.
Conducted semi-annual review and reauthorization of SOX critical
application/platform user access and managed the quarterly review of emergency
IDs, super users, and password controls.
American Honda Motors Company HQ · Torrance , CA
® Managed the administration and maintenance of the security logon IDs
and information assets, as well as provided provisioning, reporting, and scripting
support of UNIX (AIX).
® Improved effectiveness by performing mainframe/RACF, TSO, ISPF
resource, and dataset rule creation, maintenance, testing, and troubleshooting
with 100% accuracy.
® Managed a multi-platform environment that included IBM RACF
Mainframe, mid-range and client server.
® Provided provisioning reporting scripting support o Unix (AIX)
® Created and Alter LDAP Unix accounts
® Second level support for Unix (LDAP and local accounts) passwords
changes
® Provided Technical support to front-end users in a production
setting.
Countrywide Financial Corporation · Simi Valley , CA
® Ran and generated reports on the Netspective servers, as well as managed
all RSA Certificate Authority SSL certificate requests (new, renewals, or
revoked).
® Vetted each new website’s SSL certificate request and verified or
followed up with the IT Security Group to ensure the security review has been
completed for each request prior to issuing the certificate.
® Service Provider Due Diligence Performed due diligence reviews on
third party service providers both existing providers and those under
consideration.
® Offshore Support projects involving offshore businesses including
CFCI as well as other vendors. To determine risk, and assist in remediation
processes.
® Data Classification Program Promoted Corporate Data Classification
Program to all data owners, proxies and custodians to ensure compliance to
policy and Federal/State regulatory requirements
® Test Data Provided guidance on using sensitive data in
non-production environments to ensure that CFC
responsibility to protect information
of stakeholders is not compromised.
® Documented all procedures on the vetting SSL certificates process,
and managed all the blocking and unblocking of websites.
® Produced SSL certificates for 2,000+ client servers and maintained
in-house RSA SSL Certificate authority.
IBM Global Services (on-site at WellPoint) · Woodland Hills , CA
Technical Services Advisor Consultant
® Performed user account administration, file-level security
administration, and e-mail account administration while managing the
administration and maintenance of the security logon IDs and information assets.
® Added new users, modified existing users, disabled or deleted users,
reset passwords, unlocked user IDs, and validated users and roles.
® Created and maintained user and system accounts and security groups,
as well as performed troubleshooting
WellPoint Health Networks (Blue Cross of CA) · Woodland Hills , CA
Senior Data Security Analyst (Jun. 1997 - Jul.
2005)
® Ensured systems availability to users, administered and maintained
security logon IDs, and processed and delegated all incoming request to
Information Security staff.
® Provided 24x7 support to end-users and system, performed application
security, processed all HR employee terminations/reinstates, and extended
contractors/temps logon IDs.
® Handled EUM Administration (Enterprise User Management) and performed
procedures to ensure the safety of information system assets and to protect
systems from intentional/inadvertent access.
® Managed help desk systems and user support, maintained and supported
the IT infrastructure, delegated all 500+ incoming daily e-mails, and monitored/reported
enterprise-wide security activity with 100% accuracy.
Olivia Gracey Page 3
Professional
Profile – Continued
Blue
Cross of California Woodland Hills
CA
Senior
Telecommunications Analyst / Telecomm Analyst – Network Control Center (NCC)
® Installed and maintained data communications LAN/WAN equipment, including
Cisco routers, bridges, multiplexers, network management systems, and modems.
® Monitored the network and maintained Novell file servers, hubs, and
Csco and Proteon Routers in a national network with over 20,00 nodes.
® Network connectivity T1, Frame Relay, point to point and multi point
circuits
® Performed Telecommunications adds, moves, and changes in the network
and project managers on installing new projects
® Assisted in building the diagnostic database as we converted
hospitals onto new circuits
® Worked in conjunction with Telco and hardware vendors on resolving
Telecommunications issues by doing follow up and escalating when necessary to
minimize downtime
®
Technical Skills
MS Windows 2000 Active Directory Shares and
Folders Permissions, Domain Trusts, Policies, Exchange Server 2007, Exchange
Management Console, Exchange Account Administration, , Microsoft Outlook Web
Access
UNIX AIX, Solaris, HP/UX Operating Systems
and security, BlackBerry BES Enterprise, Lotus Notes Instant Messaging, IBM
Tivoli Identity Manager/Security Administration, Microstrategy8 Desktop, IBM
RACF z/OS ACF2 Mainframe, Vanguard Rio Vision/Security Center 7.1, IRAM
Identity Resource Access Management, IDI (IBM Directory Integrator), MacAfee
Endpoint Encryption, VERITAS Backup Exec, NetIQ DRA Directory Resource,
File-net Imaging/Ultera, Novell Netware ,Internet web filtering Websense, Citrix
Metaframe, Oracle, SQL Database Queries, DB2, Virtual Private Network VPN,
Siebel Cryptocard Admin Client. Remedy Software Tracker .RSA SSL Certificates
Authority, IBM Netspy Netview, HP Open View. MS Office suite, Windows XP, Vista/7,
IE,Firefox,Safari, FTP/HTTP/SMPT,SSH,TCP/IP networking, Terminal Service,
Remote Desktop, Webconect, PC anywhere, LAN/WAN environments, Websense policy
enforcement and user investigation, Script-based tools csh/ksh,/perl, Single
Sign-On systems, LDAP lightweight Directory Access Protocol. Meditech, Lawson
Security Administration, Camis 6.0, FIM Microsoft Forefront Identity
Management. Hyena, v7.2 Somarsoft Dumpsec(DumpAcl),
IBM Tivoli System Resource Management
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