Operational Analysis Sample Resume Format in Word Free Download

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Bella  Joseph

309 Bushclover Terr, Stone Ridge, VA 20001

703-957-9876(H)  || 703-200-1230(C) ||  bella@hotmail.com

Senior Data professional with a history of achieving cost savings by fueling operational efficiency. Good track record of tackling and solving tough business and technical problems. Strong leader with demonstrated ability to work effectively with individuals at all levels.

AREAS OF EXPERTISE:

Project Management	Compliance and Business Resiliency Planning
Product Management	Data Management, Data Warehousing and Business Intelligence
Business and Technical Analytics	Operational Budgeting/Forecasting and  Execution
Process Engineering and Management	People Management and Mentoring
IT Architecture and Integration	Infrastructure Architecture/Engineering

SYNOPSIS:

·         16yrs of IT experience involving Business/Technical/Operational Analysis, Data Warehousing, Architecture, Business Intelligence (BI) and Development (ETL, Client-Server, Web, Ad-hoc).

·         Currently leading the Data Operations space comprising of a Data Warehouse/Business Intelligence (BI) platform for Fannie Mae’s Single Family Acquisitions Technology group. Functional areas include Automated Underwriting, Billing and Revenue, and Loan Acquisitions accounting to a total of 35 TB of data. (Success measures include achieving Lights-out Operations in 2Q 2010).

·         Analyzed, developed and executed operational / functional requirements aligned with strategic plans in conjunction with key stakeholders to track key performance indicators (KPIs).

·         Strong hands-on experience architecting, building and maintaining the overall data management space (This includes a complex environment with 20+ inbound/outbound interfaces comprising of scheduled batches and live data).

·         Hands-on experience performing hard-core data analytics to identify and produce BI, based on functional / business requirements.  Also proficient creating predictive analytic suites. Target audience includes a variety of stakeholders, notably senior management (Officers, SVPs, VPs etc on both technology and business).

·         Experience leading various initiatives in the data management space.  Notably one was to consolidate reference data across systems. Effort included centralizing RefData thru continued analysis/best practices for efficient usage (Success measures included bringing down BI related integrity issues and reduced reference data duplication across the organization). Another initiative underway is to consolidate master data for key business processes (Underwriting and Acquisitions) - Master Data Management.

·         Key strengths consist of a clear focus on: cost-effective problem solving methods thru strong data analysis and presentation techniques, versatility in handing tools, quality of solution delivered, and mastering business process details (domain knowledge) to aid in looking at the bigger picture.

·         Architecture experience include the design/creation of ETL frameworks for DW, data analytic platform, automation of data vending, design and setup the BI platform, data modeling(conceptual and physical), set-up exception monitors and provide remediation processes.

·         Pioneered the data quality initiative in 4Q of 2004 (called the Data Certification process) geared towards providing quality BI data for decision making. This included data reconciliation, content verification, statistical trending for key business indicators and metrics which also resulted in predictive analysis. A sound frame work was built to identify and alert data related issues before exposing to the business users.  (Success measures included identifying and alerting key business trends, data related issues by at least  40% between 2004-2009 )

·         Other expertise included analysis and resolution of various performances related issues for end-users, tuning of key BI and ETL/DB related processes.

·         Strong technical know-how of Databases like Oracle, Sybase and MS-SQL Server; ETL tools – AbInitio, Clover, SSIS, Expressor, Informatica, DataStage, Talend, ODI, SAP BODI; BI/Analytical tools like Business Objects Platform, BrioEnterprise, Microstrategy Platform; Web dev/server tools like Java/JSP, Tomcat/Weblogic; Tracking tools like REMEDY, Vanity; Unix – Sun Solaris, Linux and VB/ASP. Other technical exposure includes MQueue, TIBCO, SBA, SOA, SharePoint, Perl etc.

·         Functional experience includes Mortgage Industry – Underwriting and Acquisitions (Fannie Mae), Oil and Energy sector - Lease Marketing and Inventory Management (BP/SAIC, Chicago), Reinsurance Industry – Disbursements (AON Re, Chicago), Commodities and Futures Trading  (OUB, Singapore), Airline Industry – Reservations and Yield Management (Singapore Intl. Airlines, Sg), Telecom Industry (Primus Telecom, IA) and Warehouse management(Sherry Lehman, NYC)

·         Good inter-personal skills, team player, motivator, can work independently, always uses a methodical approach, pays attention to detail, very analytical, quick provider of solutions to problems and adapts to any environment

WORK EXPERIENCE:

1. FannieMae, Washington DC                                                                                                                          09/03 – 04/12

Roles Held: Data Operations Lead/BI Analyst

Key data analytics included pipeline management to gauge the reaction to underwriting rules, ad-hoc requests from Senior Management used to address time sensitive business decisions dealing with revenue/volume/rules/acquisitions etc.  Contribute immensely to architecture/design and development of the overall data management space. Participate in BI/DW activities related to enhancements. Design and development of Data Quality suite and ETL frame work for data integration. Performed dimensional data modeling for three major functional areas.  Also performed duties as required to address installation/setup, upgrades, maintenance etc for the DB / BI platforms. Provided pivotal support towards issue analysis and remediation of all aspects for the Data management area.

Environment : Sun Solaris 2.10, AbInitio 2.14, Sybase 12.0, 12.5, SQL Server 2005, Open Client 12, Unix Shell Scripting, Oracle 10g, SQL*PLUS, PL/SQL, ERStudio 8.0, MS-Office 2003, AutoSys Job Scheduler, Remedy, Business Objects XI R3, TOAD, TIBCO, MQ-Queue, Sun Solaris 2.10, Tomcat server, JSP and HTML, Sharepoint admin.

2. British Petroleum (BP)/SAIC, Chicago, IL                                                                                                    11/02 – 08/03

Role: Consultant - Data Analyst

Provided analysis, development and support for IST(Integrated Supply and Trading) applications. Interfaced with end-users to resolve issues related to data discrepancies. Also acted as customer liaison to gather reporting requirements, get them developed and implement the same. 

Environment : Sun Solaris 2.6, Sybase 11.9.2, ErwinErx 2.6, Open Client 11.1.1, EDA/SQL 3.0, C Shell Script, C, OS/390 2.7, DB2 6.1, Oracle 8i, SQL*PLUS, MS-Office

3. Aon Re, Inc, Chicago, IL                                                                                                                                   11/01 – 11/02

Role : Consultant - Sr Analyst/Developer

Provided analysis, development and production support for the Client/Server and ARENA applications. Part of the ARENA re-write to a DW platform using Java/JSP environment for reporting. Provided key functional support to the disbursement module which was a major application dealing with claims and premium processing.

Environment : Sun Solaris 2.8, Sybase 12.0, PowerDesigner 7.0, ErwinErx 2.6, Open Client 12.0, PowerBuilder 7.0, PowerDynamo, Jaguar CTS Application Server, Power Site, JSP

4. Cybercom Resources Inc., Ontario, CA                                                                                                        02/01 – 11/01

Role: Team Leader

Cybercom was acting as an application service provider, for City and Government agencies in California. Managed the analysis/development space with the help of an off-shore team located in India. Challenges included communicating right requirements, performing UAT  and implementation.

Environment: Win2000, Sun Solaris 2.7, Sybase ASE, Replication Server 11.5.1, MS-Cluster Server, MS-SQL Server 2000, DTS, PowerDesigner 6.0, Rapid SQL,  Open Client 11.1.1, Open Client 12.0, MS Project 2000, Visio 2000, MS PowerPoint2000

5. Sherry Lehman Inc., New York                                                                                                                     10/00 – 01/01

Role: Consultant - Project Manager

This project involved the implementation of a large warehouse management system which had interfaces to an accounting package (Great Plains). Key role was to act as a Project Manager managing a total of 4 vendors involved in the implementation. Created key reporting metrics to measure performance.

Environment: Solaris 2.7, PowerBuilder 6.5, Sybase ASE 11.9.2, ErStudio, Java Barcode interface, Win API (C++)

6. Telegroup Inc., Fairfield, IA                                                                                                                            07/00 – 10/00

Role: Consultant - Production DBA

Involved in implementing the database (Sybase 11.9.2) portion of a large e-commerce project. Acted as the primary DBA providing back-end support.  Also worked with security team to trouble-shoot and implement a hacker-proof environment

Environment: Sun Solaris 2.5, Sybase ASE 11.9.2, Open Client 11.1.1, DBArtisan, PowerDesigner 6.0

7. Singapore International Airlines, Singapore                                                                                              06/99 – 06/00

Role: Consultant - Lead Analyst/Developer

Handled the development and maintenance of two DSS systems named RUBY (Revenue Uplift Booking Yield) and DSS-OVS(Decision Support System for Overseas Stations) in the data management space. Lead a development team and streamlined the development platform introducing standards and guidelines

Environment: Sybase ASE 11.5.1(DEC Alpha), Sybase IQ 11.5.1 (DEC Alpha), Powerdesigner 6.1, BrioQuery 5.5.4, MVS, TPF, COGNOS, PowerBuilder 5.0

8. Polaris S/w Labs Pvt Ltd., Chennai, India                                                                                    09/98 – 06/99

Role: System Engineer

OUB(Overseas Union Bank of Singapore) Bullion and Futures System Project: Member of the core development team involved in developing a trading platform for OUB.

Environment: Client-Server/Sybase SQL Server 11.0.3(Sun Solaris), Sybase ASE 11.5.1(Sun Solaris), Sybase Replication Server 11.5, CT-Library and DB-Library, Erwin/Erx, PowerBuilder 5.x

9. Datavision, Coimbatore, India (Role: Sr Programmer Analyst)                                                               04/98 – 09/98

Environment: Novell Netware 3.12, Win95, Sybase System 10(NLM), Erwin/Erx 2.0, PowerBuilder 5.0 with PFC

10. Datafolks Computer Consultants, Coimbatore, India (Role: Analyst/Developer )           07/95 – 04/98

Environment- Client-Sever/Power Builder 5.0 (Win 95) with PFC, Sybase System 10 (NLM), S-Designor 5.0

EDUCATION:

B. Sc.  Computer Science, Bharathiar University, Coimbatore, India                          1992 – 1995

MCA(Master of Computer Applications), Bharathidasan University, Trichy, India     1996 – 1999*

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