Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Laney RedElk
309 NW 62nd St.
Oklahoma City, OK 73001
Cell: (405) 323-1230
laney@cox.net
Objective
To obtain a position where I can obtain
further hands-on experience in conjunction with my program of study with my
education..
Employment
Multimedia Developer
Advanced
Academics August
2006 – August 2010
o
Troubleshoot technical issues
students experience in their online courses
o
Assist school proctors with
reporting, training and enrollments
o
Reporting bugs to the IT
department for resolution
o
Assist other support personnel
with technical help and issues
o
Maintenance of students online
accounts and courses
o
Promoted to Multimedia
Developer using Adobe Creative Suite software
o
Testing new course content and
modules
o
Create student accounts for
interactive course content with Explore Learning
o
Resolve errors in Flash
multimedia applications
o
Design and create web-based
multimedia graphics, animation and/content materials
o
Oversee and assist in packaging
of new content
o
Work up design ideas using
computer design packages
o
Testing and adjusting final
programs
o
Assist Curriculum with various
hardware issues
Teaching Assistant/Support
Advanced
Academics April
2005 – July 2006
o
Troubleshoot technical issues
students experience in their online courses
o
Assist school proctors with
reporting, training and enrollments
o
Reporting bugs to the IT
department for resolution
o
Assist other support personnel
with technical help and issues
o
Maintenance of students online
accounts and courses
o
Testing new course content and
modules
o
Create student accounts for
interactive course content with Explore Learning
Support Team Leader June 2002 –November 2004
a la mode,
inc.
o
Interview and hire personnel to
ensure the teams staffing needs are met
o
Document and enforce
disciplinary and promotional actions
o
Maintain scheduling and adjust
accordingly to maximize bandwidth
o
Train and develop technicians
professionally
o
Provide and maintain equipment
necessary for technicians to perform duties
o
Maintain communications with QA
regarding issues, update status, and releases
o
Communicates with Sr.
Technicians regarding current issues and the status of passed issues
o
Communicate with QA and
Development teams to understand the backend and internal workings of products,
as well as providing a knowledge base to Sr. Technicians
o
Weekly reporting of
performance, issues, scheduling, training and goals to the Technical Support
Department Manager
o
Supervise call flow to ensure
maximum bandwidth
o
Review calls for quality
o
Maintain the flow of calls and
issues
o
Provide a motivated and
positive example to technicians
o
Tracking of issue status as
they flow through the department
o
Writing technical and help
documentation for certain products
Level II Technician November 2001 – May 2002
a la mode,
inc.
o
Provide advanced support to the
end user and entry level technicians
o
Review and maintain technical
knowledge base
o
Report call technique and
accuracy of entry level technicians to Team Leader
o
Work collaboratively with other
Sr. Technicians to identify and isolate technical issues.
o
Assist Team leader with
development of personnel and call flow process.
Software Support Specialist Years
Employed: May
2001 –November 2001
a la mode,
inc. Oklahoma
City, Oklahoma
o
Promoted to Level II technician
for advanced software issues
o
Provide end user support on all
products
o
Gather information, research
knowledge base, and provide basic troubleshooting
o
Escalate possible technical
issues to Sr. Technicians and Team Leader
o
Log customer contacts to
maintain a customer support history
o
Work quickly and efficiently to
maintain availability
o
Ensure customer satisfaction
with products and services
o
Promote products and solutions
to end users.
Co-Manager July 1999 –April 2001
PakMail Centers of America #497 Norman,
Oklahoma
Oversaw building of the suite, ordering supplies, overseeing
day-to-day operations of the store, packaging and shipping of items for
customers thru all major carriers (USPS, FedEx, UPS, DHL, Airborne Express,
etc.), upkeep of computer systems, updating and maintaining proprietary company
software.
Environmental
Assistant November
1998-July 1999
Delaware
Tribe Environmental Program Anadarko,
Oklahoma
Upkeep and maintenance of Program computers, determine software and
hardware needs, planning and building GIS database of past and present tribal
lands, illegal dump sites, etc., by use of USGS quad sheets, GPS mapping, and
surveys.
Civil
Engineering technician October 1994- October 1998
U.S.
Bureau of Reclamation Oklahoma
City, Oklahoma
Correspondence with managing entities of area reservoirs, upkeep of
Standard Operating Procedures for individual reservoirs, accessing regional
database to compile data on monthly reservoir storage, precipitation, outflow,
average monthly and yearly precipitation totals, computations for flood release
during flooding conditions. Survey with
manual equipment of dam settlement points, overflow channels, location of
injection wells. Survey with GPS equipment
of dam erosion, location of injection wells, and shoreline erosion. Creation of
graphics and flow charts for reports using clipart, Adobe Photoshop, PageMaker
6.0, Illustrator, digital and scanned photos, and AutoCAD. Creation and use of maps using USGS quad
sheets, AutoCAD software, GPS/GIS data for salinity surveys, injection well
locations, erosion studies, and wetland restoration. Assisted network administrator with setup and
upkeep of NT 4.0 workstations, network printers, and plotter, software
installation and troubleshooting, setup of new Windows NT 4.0 workstations and
basic tech support for users.
Education
Currently enrolled full-time in the
Francs-Tuttle Network Technology
program.
Achieved CompTIA A+ certification – April 2010
Associates Degree
Graphic Design/Commercial Art Years
Attended: 1989 - 1991
OSU Tech
- Okmulgee Okmulgee,
Oklahoma
Training
Microsoft Certified Professionial – Windows
2000
Certificate of completion Years
Attended: March 1996 -Apr. 1996
New
Mexico State University Las
Cruces, New Mexico
Successfully completed advanced GIS/GPS training.
CompTIA A+ certification June
1999+
Certificate of completion Years Attended:
July 1994 -August 1994)
New
Mexico State University Las
Cruces, New Mexico
Chosen to attend and
successfully completed 4-week Land Survey Technician training sponsored by the
Bureau of Indian Affairs and the Engineering Department at New Mexico State
University.
Skills
o High aptitude for learning technical
situations and computer situations.
o Troubleshooting software and hardware
issues
o Ability to logically troubleshoot problems
and create a solution.
o Motivated and interested in keeping up with
technological trends, new technology, and bug alerts.
o High attention to detail.
Interests and Activities
•
Learning
and understanding about electronics/home theater components such as timber
matching speaker systems, impedance matching, wiring for custom installations,
and integration with security systems and home automation. Suggestion for and hook-up of home theater components
for friends and family. Keeping up with
new products in home theater.
•
Programming
for webdesign using Adobe Flash, Dreamweaver, and Javascript
•
Study
and use of various software, including Adobe Photoshop and Illustrator, Flash
& Dreamweaver, Visual Studio .NET, 3D Studio.
•
Reading
about new internet and computer technology and trends.
•
Building
highly detailed model kits, including wiring for lighting.
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