Medical Secretary Sample Resume Format in Word Free Download

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Shayla Jones
404 603 9876

Shayla@yahoo.com

Experience More than 10 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Employment Skills
• Maintained excellent customer relations and developed customer rapport
• Diplomatically resolved customers complaints on as-needed basis
• Ability to follow instructions well and make decisions with no supervision
• Delegated responsibilities to employees to meet company’s expectations.
• Effectively developed telephone communication skills and consistently met quotas
• A team player, acknowledged as "Total Quality Customer Service Professional."

Employment History

Patient Service Coordinator, Psychiatry, Emory Healthcare, Atlanta,GA

• Greet every patient with the GVALHI (Greet, Value, Listen, Help, and Invite)       customer service model.

• Monitor schedule to ensure the appointment status is accurate.

• Track and monitor patient wait times.

• Answer/screen telephone calls.
• Verify and maintain patient registration (Check in/Check out)

• Coordinate, file, and maintain patient charts.
• Collect co pays, post payments, and resolve missing charges.
• Adhere to company guidelines when receiving insurance and co pays.
• Prepare daily money batches.
• Correspond via email with doctors for daily changes, add-ons, and updates.
• Review insurance eligibility.

• Follow the company dress code (professional/business casual).

• IDX and GPR trained.
• Provide administrative support to supervisor and staff as needed.
• Establish and maintain long term patient relationships, building trust and respect by constantly meeting and exceeding expectations. 7/10 - Present

Hospital Emergency Department, Emory Healthcare, Atlanta, GA
• Admit patients.

• Confirm that providers received paperwork, arm bands, and 
USA Resume
 for admissions.

• Assist bed placement for admissions and surgeries.
• Transport patients family members to rooms.
• First point of contact for emergency units in the Emergency Department.

• Obtain all signatures necessary for treatments, release of medical information, and assignment of insurance.

• Work closely with the nursing and ancillary department in adherence with the teamwork initiative.

• Update patient demographic and insurance information in the Health Quest system.
• Copy and scan patient insurance cards and IDs.
• Oversee the daily activities of the registration area to insure department standards are met.
• Relieve staff members during employee lunch, leave, and sick or vacation time when needed.
• Register all patients.
• Responsible effectiveness of patient flow. 6/09-6/10

Medical Secretary, Emory Healthcare, Atlanta, GA
• Support 16 doctors and 15 nursing and staff schedule(s).
• Provide administrative support to patient care units.
• Assist visitor and telephone reception.
• Transcribe physician orders.
• Maintain patients’ demographics into the IDX system
• Post payments
• Maintain departmental supplies
• Arrange for patient medical test, treatment and special dietary needs.
• Enter and retrieve physician orders
• Verify patients’ changes and supply orders.
• Scheduling/rescheduling appointments 4/06 – 6/09

Resident Assistant,, Metro Atlanta Recover Residence, Atlanta, GA
• Provided on-site orientation and admission support.
• Coordinated reports of maintenance request and inventory apartments.
• Conducted and document housekeeping inspections.
• Assisted residents in improving housekeeping practices
• Supervised program participants to ensure healthy, safe, and structured activities. 4/07 – 4/08

Advertisement Accountant, Atlanta Journal Constitution, Atlanta, GA
• Supported sales reps in opening new accounts and upgrading existing service.
• Quickly and effectively solve customer elevated issues.
• Maintained quality control/satisfaction records, constantly seek new ways to improve customer service. 9/05 - 4/06

Office Manager, Randstad, Alpharetta, GA

• Maintained and stocked office inventory.
• Ensured all employees adhered to all policies, procedures and guidelines.
• Supported operations and consumer affairs.
• Experience in handling confidential paperwork. 9/04 - 9/05
Administrative Assistant, Office Team, Atlanta, GA, Temporary
• Provided administrative support to a group of 20 executive staff.
• Traveled to other company sites to assist with special projects.
• Accurately recorded phone messages and delivered messages promptly
• Filed and organized all department confidential records.
• Executed all time sensitive projects within timely manner. 4/04 - 9/04

Customer Service Representative, Sigma-Aldrich, Milwaukee, WI
• Handled both dial-in and dial-out phone contacts with tact and professionalism.
• Utilized proprietary software for entering customer information into a computerized database.
• Resolved issues upon initial contact.
• Maintained a strong understanding of our products and services.
• Responsible for responding to complex inquiries.
• Solved non routine issues.
• Used Independent judgment and discretion ensuring client satisfaction with products and services.
3/97 - 3/04

Reference: Upon request.

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