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SUNITA SEN
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Mobile: 09876543210
Sap CRM Functional consultant
SUMMARY
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Working with Datacore Soft Technology India (P) Ltd
since December 2010 as SAP CRM consultant.
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Professional with
3.9 years of experience in which 3.2 years of SAP experience.
·
Possesses
excellent verbal and written skills along with interpersonal, presentation,
leadership and organizing kills and demonstrated strength in handling complex
functional issues.
·
Proficient in
deploying Marketing, Sales, middleware monitoring and web-ui interface
·
Involved in
one full life cycle implementation from Business Blueprint to Go-live.
·
Experience in
Marketing Module-Marketing planning &campaign Management, ELM, Segmentation
and lead.
·
Experience in
sales-opportunities, Sales (order & quote) transaction.
·
Experience in
configuration of various Business Scenarios like activity, lead, opportunity
Management, order management.
·
Experience in
creating transaction types, partner Determination, organizational data
determination and surveys in CRM.
·
Experience in
Activity management –business activities, tasks, appointment.
·
Experience in
maintaining Master data-Business partner, products, organizational data, and
territory management.
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Experience in
data transfer from R/3 to CRM through Middleware.
·
Experienced in
Web UI set up with specified business roles and configured Navigation bar
profiles, role configurations, layout profiles as per the requirements.
Education
Qualifications.
Qualification
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University
|
Year
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10+
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WBSE
|
2003
|
12+
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WBHSE
|
2005
|
B.com
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Calcutta University
|
2008
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MBA (marketing)
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WBUT
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2010
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Projects
Project # 3
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Client
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Amrit cement
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Nature of the Project
|
Support
|
Duration
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Jan 2013 to continue
|
Role
|
SAP CRM Consultant
|
Project Description:
Amrit Cement
Industries Limited, incorporated in 2008, has its Registered Office at Lower
Lachumiere, Shillong, and Meghalaya. The company is all set to achieve a
production of 5 Million Tons by 2015-16 through capacity addition in the
North East and adding fresh capacities in Nepal and Bihar for which work has
already been initiated.
Responsibilities:
·
Maintain the SLA in ticket solving and weekly
reporting
Client Description:
Campari was
invented in 1860 in UK. Campari is an alcoholic liqueur, considered an
aperitif, obtained from the infusion of herbs and fruit in alcohol and water.
It is a bitters characterized by its dark red color.
Responsibilities:
·
Full life cycle
Implementation, involved in Blue printing to Business process by preparing
the process flow diagrams and as-is and to-be process.
·
Involved in
Realization and Preparation of Functional aspect for Enhancement.
·
Actively participated
in Information Gathering and Knowledge transfer.
·
Setup the Organization structure as per the
client’s requirement which involved replication of sales structure from ECC.
·
Set up whole marketing
functionality which including Marketing Campaign, campaign execution, Segmentation,
External list Management, Mail forms.
·
Customized several Basic Functions like partner
determination, Status profile for Campaign and various transactions.
·
As per the client
requirement transaction type is
configured for Leads.
·
Lead, Opportunity and Territory Management, in
the CRM system based on the process requirements. Customization of Lead
origins, priorities, Lead groups.
Project Description:
The nilfisk brand stands for high quality within the cleaning business
offering equipment for professional cleaning. The Nilfisk product
range is wide and includes complete solutions in cleaning equipment for all
purposes.
Responsibilities:
·
Handling Support
activities
·
Monitoring any issues
involving sales area data synchronization
·
CRM middleware operation,
monitoring data and display Bdoc
·
User account
creation, contact creation, deletion and modification
·
Retested the defects
once they are fixed
·
Monitor incident management process and with
operational SAP support to resolve incident ticket in timely manner.
Domain
work experience
Organization : Monoranjan Stationery & co
Product
:
Manufacturer stationery product
Designation : Sales
Executive
Duration : July 2010 to Dec 2010
Responsibility:
Personal
details:
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