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Lilly Bacco
309 Hessian Drive
Williamstown,
NJ 08001
856.881.9876 lilly@comcast.net
SUMMARY
Diversified, accomplishment--driven
HRIS Manager and Project Manager with expertise in the PeopleSoft Enterprise
Human Capital Management Application and HR administration. Industry experience
spans the financial, media, home-building and medical sectors. Strengths in relationship-development, IS
full life-cycle implementations and upgrades, change management and process
improvement. Utilizes knowledge of HR administration and application design/deployment
to ensure efficient processes that meet the needs of the user. Strong communicator, proven leader and team
player.
·
Benefits
Administration
|
·
Base
Benefits
|
·
Core HR
|
·
Benefits
Billing
|
·
COBRA
Administration
|
·
North American
Payroll
|
·
Leave
Accrual Processing
|
·
eBenefits,
ePay, & eProfile
|
Technical Skills
Operating Systems
|
DOS, UNIX, OS2, Windows
3.1, Windows 95, Windows 98, Windows 2000 Professional, Windows XP
Professional
|
Databases
|
MS Access, Oracle, SQL Server 2000 and 2005
|
Methodologies
|
Implementation Methodology: Towers Perrin, TSC,
PricewaterhouseCoopers, IBM
|
Lotus Notes, MS Word, MS Excel, MS Project, MS Visio,
MS PowerPoint, PS Query Tool
|
PROFESSIONAL EXPERIENCE
Accenture, Philadelphia , PA
Manager, Oracle/PeopleSoft HCM Practice
Lead consultant and analyst teams on
PeopleSoft HCM engagements. These engagements encompassed full life-cycle
projects and application upgrades, production support activities and overall
planning/support around business process definition and execution.
- Manage production support
activities at a major
- Provide timely delivery of vendor
payments, reports and all reconciliation pertinent to plan enrollments, by
providing direction to HR Service
Center staff
- Participate in Benefits team
meetings to discuss existing initiatives, issues resolution and project
forecast/planning
- Lead Reconciliation Modification
initiative by tracking project through the development and testing phases.
Ensure both functional and technical staffs were tracking to the project
plan milestone
- Provide University Steering
Committee with weekly updates on HR and Benefit key projects and timelines
Lilly Bacco Page
Two
Apollo Group, Phoenix ,
AZ
Director, HRIS
Tasked with managing the HRIS team
(Manager, analysts and data managers) through day-to-day Production support,
Standard Operating Procedure generation and leading inter-departmental meetings
with the HRIT team.
- Oversaw the functional
management, production /project support and on-going maintenance for all
Human Resources systems within the organization.
- Responsible for the development
and implementation of HRbusiness-related solutions to ensure accurate and
cost-effective administration and reporting.
- Initiated business process
re-engineering to more effectively utilize current system resources, as
well as establish a platform for growth and integration into the next
generation of HRIS.
- Led HRIS management, analysts and
administrators, while providing structure, process and guidance for the
HRIS and Reporting teams.
- Liaison with other internal HR
teams to support HR initiative planning and execution. These teams consisted
of the HR Centers of Excellences(COEs), HRIT and HRBPs on production
issues and the functional areas of Payroll, Benefits, Talent Management,
Learning & Professional Development, Compensation, and the HR Service
Center.
NEWSPAPER SUPPORT SERVICES, Wilmington ,
DE
Senior Manager, HRIS
As part of the NSS HR and IT teams, led a
staff of 6 HRIS resources in daily operations for the HR/Benefits components of
PeopleSoft HCM. Planned and managed core HR and PeopleSoft-related projects and
initiatives. Monitored and managed NSS/consulting teams. Reported to Sr.
Director of HR/Financial applications.
·
Planned
and managed year-end activities (Leave Accrual Processing, 401k True-up, etc.)
for all newspapers and NSS.
·
Increased
productivity by successfully leading a team in identifying and implementing
recommendations to streamline the processing and make-up of newspaper Leave
Plans.
·
Ensured
that all project deliverables and transition were completed by managing the
transition and knowledge transfer for all PwC and Deloitte consulting
resources.
·
Member
of the ‘Portfolio Management Team’. This senior management staff led strategic
and tactical company planning, surrounding such areas as service offerings and
project management
·
Managed
all aspects of the generation and maintenance of departmental Standard
Operating Procedures by coordinating initial development and on-going
maintenance of those procedures.
·
Co-managed
the Application Development team to ensure timely delivery of all development-related
projects
·
Developed
2010 Utilization / Resource Allocation strategy that facilitated proper
staffing levels for 2010 initiatives.
·
Successfully
managed the 2011 Healthcare Reform project by guiding resources, activities and
strategy components (system requirements / testing, training, communications)
surrounding Healthcare Reform and Open Enrollment for 2011. Held weekly status calls with Advance
Benefits team, maintained communication repository (Wiki), maintained project
plan and counseled project resources on task completion
·
Generated
cross-functional strategies and project plans for multiple systemic and
business implementations
·
Lead
all Production support functions, including resolution to production tickets
and issue via CRM application
Lilly Bacco Page
Three
TOLL BROTHERS, INCORPORATED, Horsham , PA
HRIS Manager /
Application Project Manager
Managed a staff of 8
PeopleSoft consultants, developers and functional business analysts through
production support and project initiatives. Led both technical / functional
support staff surrounding the Toll Mortgage Applications. Managed the Change
Management Process through the various application environments, while ensuring
all projects followed Software Delivery Life-Cycle (SDLC) methodology and
protocol. Reported to the VP of Application Development
·
Generated/updated
existing/future-state projects status and resource assignment via maintaining
the Toll-proprietary Applications Group Tracking System
·
Kept
functional Stakeholders apprised of all project statuses by providing a formal
weekly communication to the business functions (HR, Benefits, Payroll and
Finance).
·
Developed
yearly project plans and managed new initiatives out of annual meetings with
senior executive teams for each functional area
·
Provided
SOX support to both internal and external auditors in adherence with company
directives
·
Led
business process re-alignment in HR and Payroll areas by managing coordination
between analysts and functional business leads
·
Configured/Tested
multiple Open Enrollments within Benefits Administration module.
·
Led
the Database and PeopleTools Upgrade projects (to SQL 2005 and Tools 8.49)
·
Provided
hands-on production / maintenance support by fielding issues within the HR / Benefits
modules
·
Developed
/ managed application and implementation of standing PeopleSsoft HR Bundles and
Tax Updates
·
Organized
intra/inter-team meetings surrounding existing projects / initiatives.
·
Participated
in out-sourcing discovery and selection process. Led the implementation / transition
of the PeopleSoft Technical Outsourcing Solution
·
Led
IT / Mortgage Senior Management weekly Operations Meeting
·
Managed
vendor relationships for both PeopleSoft / Oracle and Mortgage applications, by
leading standing meetings with each vendor around issues and project
initiatives
MEDQUIST, INC., Mt. Laurel , NJ
Manager, HRIS
Led HRIS administrative staff
on the daily HR processing and procedures.
Ensured daily communication between HRIS Administrators and HR Field
Managers pertinent to all job actions. Responsible for execution of on-going
configuration and maintenance of PeopleSoft modules. Reported to Sr. VP of
Human Resources
·
Led
the conversion, training and security initiatives for the PeopleSoft v8.8
implementation by facilitating the conversion efforts between the technical
resources and the consulting team, as well as monitoring and seeking resolution
to items on the conversion issue log
·
Participated
in weekly conversion and infrastructure calls
·
Prepared
and delivered PeopleSoft training to the company HR staff in the areas of HR, Benefits
and Payroll Interface, saving the company $75,000 in training costs
·
Defined
and tested the PeopleSoft Security setup for all HR staff prior to ‘go-live’
·
Led
the weekly PS ‘project status’ conference call, which included on-site and
remote project team members
·
Designed
MedQuist business processes and forms by properly aligning business
requirements to PeopleSoft functionality
·
Created
specifications for customizations and modifications to PeopleSoft application, for
delivery to development staff.
·
Reviewed
and updated process and controls information as maintained in the SAP MIC
automated tool.
·
Facilitated
company-led remediation efforts from 2004, 2005 and 2006, requiring updates to Finance/Accounting
management and Internal Audit.
·
Performed
remediation of controls and testing to supplement Internal Audit testing
·
HR lead on non-PeopleSoft related
initiatives, including the Company-wide
Document Management Project, Outsourcing of Employee Verifications, Benefit
Vendor Interfaces and Implementation of ADP’s Time and Labor application
·
Generated Key HR Business Metrics /
Initiatives to Senior Executive Team.
Lilly Bacco Page
Four
IBM, Philadelphia , PA
Senior PeopleSoft
HRMS / HCM Consultant
PeopleSoft HCM consultant
responsible for leading implementations and application upgrades within the
PeopleSoft HCM application for Fortune 500 clients. Leverage expertise of
Benefits Administration and HR modules, while adhering to IBM implementation
methodology and practices. Lead and develop junior resources and technical
staff, while reporting to the Project Manager or Practice VP.
·
Led
fit and design workshops geared towards identifying system configuration,
customization strategies and business process design.
·
Prepared
test conditions, scripts and test plans in accordance with client processes and
requirements. Tested the functionality for implementations/upgrades during all
test phases of the testing period.
·
Provided benefit expertise and plan knowledge to the process /
plan design sectors of the implementation by drawing on knowledge of
HR/Benefits practitioner experience
·
Generated
PeopleSoft customization, report, business processes and interface design
specifications
PRICEWATERHOUSECOOPERS, Philadelphia , PA
Senior PeopleSoft
HRMS / HCM Consultant
PeopleSoft HCM consultant
responsible for leading implementations and application upgrades within the
PeopleSoft HCM application for Fortune 500 clients. Leverage expertise of
Benefits Administration and HR modules, while adhering to IBM implementation
methodology and practices. Lead and develop junior resources and technical
staff, while reporting to the Project Manager or Engagement Partner.
·
Managed
a domestic client HR process taskforce that localized established global HR
processes from prior implementations. Incorporated
legal or local business requirements into the processes via a thorough review
of forms, reports, non-HR requirements, legal requirements and system
integration. Changes to the processes were made with consideration given to
PeopleSoft functionality.
·
Designed
a training strategy to have all HR personnel trained on PeopleSoft HRMS v8.0,
requiring local modification to Global training documentation, configuration of
the training database and the delivery / facilitation of the training in the U.S.
·
Led Proof of Concept for the COBRA
Administration and Benefits Billing modules.
Developed special design options for COBRA and Benefits Billing
Processing to meet client requirements, enabling the accommodation of retiree benefit billing specifications.
·
Produced
detailed Plan Summaries and Communications applicable to all projects
·
Participated in a PeopleSoft Insurance Administration
sample engagement. This effort was part of a PeopleSoft IA initiative
engineered by the firm. This initiative paved the way to augment the service
offerings of firm the into the Insurance Administration software market
·
Compiled a comparative analysis for selected
life and annuity administration products.
Built vendor profiles in the areas of technology, administrative
functionality and the line of products that the software supported.. Information supplied for the analysis was
obtained from vendor web sites, product documentation and the LOMA technical
directory. Interviews with marketing / sales personnel from each company were
also included. Produced a "Software
User" questionnaire, which was subsequently used to gather strengths and
weaknesses for each product. All
information was used to aid in the development and marketing of the PeopleSoft
Insurance Administration software
TECHNOLOGY SOLUTIONS COMPANY, Chicago , IL
Senior PeopleSoft
HRMS Consultant
TOWERS PERRIN, Philadelphia , PA
Benefit
Implementation Specialist
EDUCATION / OTHER
BS, Business Administration with
Concentration in Finance, Minor in Pre-law, Drexel University, Philadelphia, PA
PROFESSIONAL TRAINING
(Training
received outside of formal educational institutions)
PeopleSoft
– HR, V.8 HR delta, Benefits, Payroll, Insurance Administration and Benefits
Administration
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