Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Qualifications___________________________________________________
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12
Brynleigh Circle
Chelsea,
AL. 35011
(h)-205-678-1213
(c)-205-222-1212
bristol@gmail.com
Bristol Mayweather
Objective
· Continue to grow in my career and use my
many talents with my use of exceptional interpersonal skills. I enjoy the
challenge of satisfying my customers and staff and no challenge is too large
for me. I enjoy anything which comes my way, and turn it in to a positive
experience.
Qualifications___________________________________________________
Proven 20 years of success in building,
designing, and managing “world class” Call Centers 24x7x365, Data Centers,
Operations divisions, Customer Service Management, Managing extensive
Voice/Phone systems, Main Frames, Client Servers, High Powered Printers,
Project Management, Identity Management, Implementation/Planning, Managing
Sales, Budgeting, and Secured Environmental Controls (30-ton A/C units, UPS
systems, Generators, Cabling, Fibre, PDU’s and High Powered Electrical Power
Panels)
Years with a wealth of experience managing computer facilities,
software analysis, program management, project management, customer service
support 24-hours a day, 7 days a week, 365 days a year and an excellent
negotiator on getting the best pricing for all equipment, maintenance
contracts, and vendors. Operations
divisions, Operation Specialists, and customer advocacy
Wide variety and 20 years of management
experience, and can turn problem people into problem solvers
· Maintaining a
budget which was within the proposed structure of the organization. Minimizing
overtime of staff when I can personally go in and do the required assignment
myself.
· Able to
coordinate events within the organization between various departments and work
with executive members of management.
Experience
Manager,
IT Operations/Customer Services/, Project Management/ Identity Management/Budgeting/,
Purchasing/, and Secured Environmental Controls
HealthSouth
Corporation Corporate Building, Birmingham, AL.35243
December 1991 to September 2011
Managed all desktop platforms, Support
Contact Center, Data Center Operations and Project Management Assignments for
the corporate office and 130 nation-wide locations and 22,000 employees
·
Formed a cohesive IT Operations Group from three
previously independent departments and implemented a new internal reporting
structure
o
Results within six months:
Ø
Desktop Support Remedy service request backlog
reduced by 94 percent
Ø
Support Center customer call abandonment rate
reduced by 75 percent
Ø
First Call Resolution Rate increased from 35
percent to 78 percent
· Led
enterprise-wide ITIL-based Remedy Action Request System (ARS) v6.3 and Asset
Management, CMDB, Support Center service request and change management software
integration
o
Upgrade to v7.1 ITSM completed. Now the HealthSouth Incident Manager.
o
Leading IT and company-wide marketing of Service
Management benefits and new IT services selection portal strategy
· Co-developed a
Remedy self-service Internet-based customer portal—customers can now submit
service requests, check their status, submit changes and view current major
outages online
· Authored
HealthSouth’s first Incident Management Procedures document—defined ITG
incident resolution service level agreements (SLA’s)—used as the support model
for divestiture of three major healthcare divisions and Cerner CIS
implementation
· Implemented and
plan the transition to the VMware application
· Consolidated
two data centers into one – reduced rack footprint and cut cooling and
electrical demands by 50 percent
o
Coordinated all server moves and devised new floor
plan design to eliminate “hot spots”
o
Upgraded electrical service, floor bracing and
cooling in consolidated data center
o
Decommissioned other center, sold environmental
equipment and returned to office space
o
Managed all contractors and maintenance personnel
during entire project
· Refitted data
center rack cable management, upgraded copper and fiber infrastructure and
integrated new main core switch
· Partnered with
OfficeMax to implement enterprise-wide Managed Print Services contract
utilizing nearly 1,000 multi-function printers – reduced annual maintenance and
per-page print costs by $127,000 at corporate alone
· Managed
installation of Courion self-service password reset and identity management
solution
· Led major
Control-F1 (Support Bridge) Live Automation desktop remote control tool
· IT Business
Continuity Planning Manager – Developed, updated and coordinated the
contingency planning and recovery of all nation-wide computing and corporate
business assets
· Supervised two
managers, two supervisors and 44 technicians
· Planned, coordinated, organized and managed the activities of the
Technology Services team within the hospital Information Technology department.
· Responsible for the management of the technical environment including
network hardware and software, network configuration, Oracle data base
administration, servers and server operating systems, disaster recovery, Data
Center Operations, Service Desk and PC Support. Supervises resources allocated
to develop, implement and support the technology infrastructure.
· Participates in information technology strategic planning, policy and
standards development.
· Worked directly with OSHA in developing and maintaining the organization
within the standards, policies and procedures as required by OSHA.
Supervisor,
Operations/Budgeting, Sales, Platform, and Data Center Specialist
HEALTHSOUTH, Birmingham, AL. 35243
Personally developed and managed
HEALTHSOUTH’s first corporate computer operations department from bare floor to
full operating capability
o
3,500 square feet of floor space designed to
support 1,200 world-wide hospitals and rehabilitation centers
Designed and obtained funding for the new
24x7x365 operations staff infrastructure
· Actively
managed a second AS/400-based data center in Boston, MA
· Actively
managed the Data General 30,000 Main Frame machines for years before planning
and implementing upgrading to Client Servers.
Created and implemented a comprehensive
corporate-wide data base backup plan using People Tools, Backup Exec, Veritas
NetBackup, Windows NT Backup and StorageTek’s REEL Backup, Librarian and
Robotic Library Manager software
· Authored
complete backup procedures, checklists and schedules for Windows NT, Lotus
Notes, Kronos and Unix-based Oracle PeopleSoft servers
· After only four
hours of training, personally set-up and configured an IBM AS/400 computer that
polled Kronos time clocks and processed payroll for 28 nation-wide hospitals
· Designed and
implemented complete data center equipment, magnetic tape and software
management systems--a first for HEALTHSOUTH
· Structured and
wrote new print room checklists and procedures for operating XEROX 4890 and
4635MICR laser printers
· Led the
installation of a new XEROX 96MX laser printer to provide complete redundancy
· Led a SUN
SPARCstation-based project to integrate a stand-alone XEROX 4635MX check
printer into the corporate network for use during high volume periods
· Led the
installation of two new XEROX DP-100 high powered MICR printers to provide
complete redundancy and to print all Payroll Checks, Special Tax Forms, W2
forms company-wide, and 1099’s.
Developed and implemented a first-level,
after-hours help desk using computer operations staff
o
Result - hospitals now see less downtime during
“non-business hour” equipment outages
Supervised ten computer operators, two
systems analysts and three network analysts
Operations Coordinator Supervisor
HealthSouth
Corporation Corporate Building, Birmingham, Al. 35243
·
Planned, coordinated,
organized and managed the activities of the Technology Services team within
hospital Information Technology department.
·
Responsible for the
management of the technical environment including network hardware and
software, network configuration, Oracle data base administration, servers and
server operating systems, disaster recovery, Data Center Operations, Service
Desk and PC Support. Supervises resources allocated to develop, implement and
support the technology infrastructure.
·
Participates in information
technology strategic planning, policy and standards development.
Alabama
Organ Center/ Tissue Procurement Team Specialist (Certified)
AOC, Birmingham, Al. 35203
June 1999 to October 2007
Organ Donation is the
donation of biological tissue or an organ of the human body, from a living or
dead person to a living recipient in need of a transplantation.
· I have a vast
amount of experience of the procurement of human tissue from the body
· My experience
as a procurement technician consisted of the removal of transplantable organs
and tissues in a surgical procedure following a determination, based on the
donor’s medical and social history, of which are suitable for transplantation
· After surgical
removal of the tissue/organs I would have to surgically close the body up, tag
the body, bag the body, bag/tag the tissues/organs, and ice the organs to be
shipped off for proper testing/evaluations before issuing for transplant
requests.
· One donor can
save up to 70 lives
· AS YOU CAN SEE,
I AM DIVERSE AND WILL DO WHAT IT TAKES!
References Available Upon Request.
Education
Jacksonville State University, Major
Computer Science/Mathematics Minor 3.75 GPA
Herzing Institute, Associate of Science
Honors Degree Management Information Systems/Computer Science 4.0 GPA
ITIL
v3 Foundation certified
· Completed
Harvard Online Management Courses
· Alabama Organ
Center Tissue Procurement Certified
· Windows
XP/Microsoft Office Certified
Interests
·
Computers
·
Communicating
·
Family
- Gardening
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