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Dana Issaquah, WA 98001 dana@gmail.com(425) 442-9876

PROFESSIONAL OBJECTIVE

Technical Product Manager specialized on application development and commercial deployment of core consumer facing products and technical product management, strategy, planning and execution throughout the software development lifecycle / SDLC.Experience includes a variety of roles, Product Manager, Technical Program Manager, Test Lead Software Developer Engineer, Functional Analyst, and US Army project management execution. Expertise in gathering and prioritizing technical requirements, in partnering with business development, engineering, project management, marketing teams and stakeholders to deploy quality products on-time on-budget and within scope.

 

SDLC METHODOLOGY: Agile, TDD, Feature Driven Design, Lean, Scrum, RUP, Waterfall

ARCHITECTURE ENVIRONMENTS: Azure, SOA, Client-server models (n-tier, cloud computing, peer-to-peer)

WEB SERVICES PROTOCALS: REST, SOAP, HTTP, JMS

TECHNOLOGIES: ASP, .NET, C#.NET,WinServer 2008, IIS, CMS, WPF, WCF, TFS, Moss, BizTalk, SQL, Java JDK (JRE) Apache/Tomcat, Jboss, Oracle

LANGUAGES Scripting /Markup: JavaScript, XML, HTML, XHTML, D

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FRAMWORK; .NET, JQuery, WCF, WPF, JRE, WebObjects, Apache HTTP Server Web / Application Server: IIS, SharePoint Server 2007, 2010(MOSS), BizTalk,

DBMS: SQL Server 2008 R2, Oracle

PLATFORMS: Windows Server 2003, 2008 R2, JEE

MOBLE: Android 2.0, 2.3, IOS 4.0

TOOLS: Visual Studio 2005, 2008, 2010, Eclipse, Telerik

MS BI: SSRS, PerformancePoint,PowerPivot, FAST Search

PROFESSIONAL SUMMARY

Manager Consultant Sogeti Cap Gemini| Bellevue, WA | 2011 – Present

§ Cross-Platform implementation and deployment of built for Azure cloud distributed API platform, with full redundancy, failover, dynamic scaling of ecommerce Starbuck API and eCard product initiative.

§ Focus heavily on cross functional team management and communication to ensure key decisions and status surrounding projects are clear to all.

§ Insured technical project direction, problem solving and analysis were consistent with computer science fundamentals and SOA principles including, data structures and algorithm design.

§ Mange 5 developers and 4 testers, including organizing and facilitating project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, defect triage, demos and other project-related meetings.

Program Manager Product Realization Microsoft at&t through NextGen Consulting| Redmond, WA | 2010 – 2011

§ Cross-Platform implementation and deployment of next generation of U- Verse Mobile (IPTV), rich media content applications on the Microsoft Media Platform

§ Implement technologies for streaming and progressive video, digital media encoding, delivery, and playback via online web platforms and advertising system, for Multi-User by way of Azure.

§ Focus heavily on cross functional team management and communication to ensure key decisions and status surrounding projects are clear to all.

§ Skilled at successful anticipating bottlenecks, providing escalation, anticipating and making tradeoffs, balancing the business needs versus technical constraints and encouraging risk taking behavior to maximize business benefit delivering extensible, on-time solutions, contributing to the development of high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, continuous process improvement and mentorship.

§ Insured technical project direction, problem solving and analysis were consistent with computer science  fundamentals in object-oriented, data structures and algorithm design

§  Managed Uvers Mobile Market and External Client Releases for Operating Systems; Android phone/Tab 2.0 - 3.0, and iPhone/iPad IOS

Technical Program Manager, Microsoft AdManager through iMatch Consulting| Bellevue, WA |2009 – 2010

§ Admanager Display Advertising PlatformProduct Owner; defined strategy and roadmap of all phases of SDLC, from Product definition phase to launch, including ensuring that project documentation is complete, and that business value is delivered,within project timescales and resources constraints.

§  Mange 7 developers and 1 project manager.Analyze and manage Product Backlog, project risk, and resolve operational issues. 

§ Coordinate and managedeployment of developed software in the production environment for 10 hosted customers and 12 licensed in conjunction with Technical Account Managers. 

Sr. Program Manager eCommerce, Real Networks, Seattle, WA 2008–2009

§ Managed all phases of SDLC and a local team of 7 developers, 5 testers/QA and 2 project managers as well as an offshore team of 4 developers and 4 testers.

§ Managed external partners representing the eCommerce platform team as permanent member of Real Networks release management change review board. Changes included: eCommerce partner API and new product initiative, release planning, Change management, network Build-out Configuration, Data Modeling, Rollout planning, implementation, acceptance related documentation, and verification of load balancing config. / Network component upgrade, certificates req. and configuration and managed Bug triage daily, bi weekly or as needed.

§ Managed cost, schedules and performance, authored functional specifications, collaborated on technical direction of product implementation, Yahoo Music migration to Real Music player, MTV Big Brother 10, NFL Season Ticket Real MP3 conversion and ecommerce API implementation of PCI compliance.

§ Built and implemented a new performance test environment for the Real Networks data center.

§ Managed broad client initiatives for multiple projects, providing weekly and monthly projects status reports, ensured executive and critical stakeholder awareness of key achievements and risks / mitigation strategies.

§ Implemented strategic planning of upcoming projects, managed project plans, managed risks, designed input/output traceability, project status reporting, and all aspects of release management including go live release manager. Translated customer requirements into product features and created functional specifications, UML doc, and use cases - typical SDLC artifacts.

Sr. Technical Project Manager, Amdocs / QPASS, Seattle, WA 2006-2008

Amdocs Interactive expertise in commerce, partner collaboration, self-service and personalized portal solutions reflected.

§ Estimated and managed project budgets, up to 22 MIL, external client solutions delivery and product customization while ensuring industry best practices and optimal alignment of strategic initiatives.

§ Stabilized solutions delivery services within the first year, standardized SDLC across solutions delivery team, tripled performance and scale while reducing deployment cost by $1.7 MIL.

§ Managed client initiatives and solution implementations of interactive personalized ecommerce portal solutions.

§ Managed a local team of 7 developers, 5 testers/QA and 2 functional analysts as well as an offshore team of 4 developers and 2 project managers.

§ Authored Statements of Work for custom solutions delivery team. Established business requirements into product features, functional specifications, use cases / user stories, UI requirements, UML diagrams, Data Modeling, Scrum feature backlogs.

§ Provided subject matter expertise in strategic performance management methodologies process assessment work, and in the application of technologies to business, including multiple projects or work streams.

§ Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management. Developed training materials and conducted internal and external product training courses. Mentored and trained up 8 staff in methodology and consulting excellence and encouraged best practice in project management and project planning.

ACCOMPLISHMENT:Reducing deployment cost by $1.7 MIL.

Online& Fulfillment SustainmentManager,Cingular Wireless through Kforce IT | Bellevue, WA | 2006-2006

§ Analyzed current system workflow architecture to identify defects, business and technical impact of implementation, close gaps, improve automation rate as well as accuracy.

§ Conducted business and application Impact Analysis to assess current document management activities in conjunction with gathering and reviewing existing application development and production workflows.

§ Assessed and identified deficiency in current automation workflows and provided gap analysis.

§ Incorporated design architecture changes and recommendations into functional specifications and process flow diagrams, documented and diagramed all application and related interdependencies as well business processes, data flows and use cases and led the technical side of implementation with external vender  development / test team, driving feature implementation through to completion.

Technical Project Manager, Capital Markets Group Washington Mutual, through Chase IT | Seattle, WA |2005 – 2006

§ Accountable for all project management activities for the daily pricing application, including timelines, requirements, and project assessment.

§ Managed and creating various web enabled product-pricing applications and models for the Capital Markets Group, product enhancement of enterprise database, downstream applications and processes.

§ Developed subject matter expertise and represented the Capital Markets group to all stakeholders, including senior management planning committee and external customers. Identified and worked cooperatively with all stakeholders and used innovative approaches to better serve the customer and improve processes.

§ Conducted initial business case analysis, project charter and sponsorship, plans, issues, risks, and project status reporting as requested.

§ Independently handled a variety of responsibilities simultaneously, worked productively in an environment where job requirements, technical knowledge, approaches and priorities changed rapidly.

Lead Program Manager/ Database IT Infrastructure, Expedia through Chase IT, Bellevue, WA|2004–2005

§ Conducted business and application impact analysis to assess current technical capability and recovery assessment in conjunction with gathering and reviewing existing application development and production support procedural and related documentation.

§ Analyzed gaps between business requirements and IT (Application Recovery) capabilities and determined mitigation strategies (Preventative/ Pre-Disaster).

§ Documented findings and completed vulnerability assessment to identify exposures, analyzed findings, generated reports, and provided gap analysis.

§ Generated solution recommendations to address gaps assessment and provided specific recommendations.

§ Identified business and technical impacts across multiple teams and incorporated requirements into functional specifications and process flow diagrams, documented and diagramed all application and related interdependencies as well business process and data flows across two data centers. 

§ Cross-referenced applications and data to platform/server to complete application/data dependency analysis to populate matrix- generated and developed web distributed application technology matrix report.

Software Engineer, Microsoft MSN Microsoft Corporation, Redmond, WA|1999-2004

§ Increased team's capability and effectiveness year over year through fully automating all test processes eliminating manual work and removed external vendor needs - Reduced overall deployment costs $300K and increasing team productivity.

§ Developed stress testing software application used by the following Microsoft Groups: People.net, MSN, and Web-share.

§ Designed, coded, tested, and implemented group-wide web based test reporting applications using a variety of technologies.

§ Responsible for complete coverage of all test categories such as regressions, deployment, reliability, scalability, stress and performance analysis for database applications.

§ Developed .Net, SQL applications, and updated pre-existing code base for several web-based applications, including various stress test applications.

§ Performed development, implementation, and maintenance of specific testing application procedures and strategies for various MSN web based products.

§ Hired and Trained new team members through an established training process.   Regularly improved team's engineering systems, resulting in greater efficiencies, more-predictable schedules, and better management of dependencies 

Software Engineer Trade Application / Sr. Analyst Trading Systems,New Energy Ventures LLC, Boston, MA |1997-1999

§ Responsible for contracts, pricing and hedging methodology and risk assessment applications.

§ Managed basis risks, analyzed and evaluated trading strategies, hedging tactics, option pricing, and developed arbitrage pricing structure applications.

§ Prepared analysis of new markets and products, evaluating the financial impacts of new business and market opportunities relative to emerging products and services.

§ Developed client external and internal applications to evaluate commodity prices, forecast market trends, and evaluate the effects of key variables and risk factors, arbitrage opportunities.

Sr. System Analyst Capital Markets Group, Scudder Kemper Investments, Inc., Boston, MA |1995-1997

§ Modeling Application developer - Design and development of computer-based analytical tools to measure performance and model the impact of the manipulation of specific variables. Evaluated product-pricing changes in key business assumptions on financial statement performance relative to business plan and risk controls, including quantification of revenue, operating cost and margin variances.

§ Responsible for managing and creating various web enabled product-pricing applications and models for the Capital Markets Group.

SDE / Analyst Asset Mg. Modeling Application Merrill Lynch | Boston, MA, Manhattan, NY |1993 - 1995 

§ Heuristic Equity Modeling Application developer or software models

§ Product developer of a web based tax aware asset management application. Created Equity modeling application that performed market strategy and performance benchmarking of individual equities across economic sectors, re-balancing of tax efficient portfolios, and the initial transition analysis and risk assessment of new clients and prospects to tax aware index funds.

§ Developed market risk management application which implemented investment strategy to mitigate market specific risk across economic sectors, providing financial and economic analysis.     

EDUCATION

Sogeti Agile Certification

Project Management Certificate, Boston University

BA/BS, Economics and Mathematics, Clark University, (London School Economics), Worcester, MA

United States Army Electronic Tactical Communications Technician 75^th USSOC 3rd Ranger Battalion– Tactical Support 

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